In episode 56 of Mission: Impact, Carol and her guest, Danielle Marshall discuss:
Danielle is an inclusive leader focused on strengthening collaboration among teams, leaders, and stakeholders to foster problem-solving, create solutions, and improve culture. She finds inspiration in leading systemic change work that promotes equity and inclusion. Danielle has worked in the nonprofit sector for 20+ years most recently having served as the Executive Director for Playworks Mid-Atlantic. Danielle went on to found Culture Principles in response to a persistent need to move organizations beyond DEI statements to develop strategic and actionable equity goals.
Danielle holds a Master's degree in Industrial-Organizational Psychology from Louisiana Tech University and draws on her background as an I/O psychologist in applying a racial equity lens to organizational policies, practices, and programs. She is a Certified Diversity Professional (CDP)/Executive Coach.
Important Links and Resources:
Carol Hamilton: My guest today on Mission Impact is Danielle Marshall. Danielle and I talk about why it is so important for groups to be clear about their why on pursuing diversity, equity and inclusion – both at the group or organizational level as well as the individual level, how organizations can work both at the systems level of policy change and at the service level and have that work complement each other, and why applying an equity lens to your work helps integrate DEI work beyond a stand alone training series.
Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I’m Carol Hamilton, your podcast host and nonprofit strategic planning consultant. On this podcast we explore how to make your organization more effective and innovative. We dig into how to build organizational cultures where your work in the world is aligned with how you work together as staff, board members and volunteers. All for this is for the purpose of creating greater mission impact.
Welcome. Welcome, Danielle. It's great to have you on the podcast.
Danielle Marshall: Thanks for having me, Carol.
Carol: So I'd like to start out with this question. What drew you to the work that you do? What would you say motivates you and what would you describe as your why?
Danielle: Yeah. It's funny that you start with the question. What is my, why? Cause I definitely wanna talk about that today as well. I think I have been engaged in this work. Before I knew there was a term for it. So, I come from the world of nonprofits and spent over 20 years working in a variety of nonprofits, usually youth serving organizations. And I worked around the country in a variety of different states from DC to New York, Maryland, Louisiana. Even Washington DC, so forth. And there was something that was happening that I found to be very interesting because I am serving youth and particularly what they focus on black and brown youth. I kept hearing this really persistent narrative about who these children were and what their outcomes in life would be. And then potentially like, even who their families were and the narrative was not a positive one. And I'm thinking to myself, I'm working on the ground with these individuals. I see them every day. I see how hard their families are striving to provide for them and, and help uplift them as the next generation. And I realize pretty early on it isn't the actual families that are the problems here, right? It's something systemic. That's leading to particular outcomes. And that's where I began to shift my thinking around, addressing the systems. Now my background is in industrial organizational psychology , which is a fancy way of saying, I tend to look at the whole world as a case study. Right. And so I'm looking at these systems, I'm looking at people's behaviors at the moment and I'm really working to figure out again, how do I use my strategy, knowledge? To create a space where we can start addressing these systems themselves, as opposed to looking at people as if they were the deficit. So that's sort of the Genesis of how I got to the place that I am now. , but in 2020 there really was this emphasis. And, and I started my business a month before George Floyd's murder. I had been on this path already. I knew it was time. What I didn't anticipate though, was the outcry, from the community that came in, I just mass numbers. So I really was beginning to now target specifically organizations that were interested in moving beyond this performative. We care about DEI. We care about racial equity to groups that actually wanted to do something that was tangible, measurable, and resulted in.
Carol: And in thinking about those organizations that really wanna move beyond just, making a statement or maybe having training and checking the box. What do you see them doing differently than that surface approach to equity and inclusion?
Danielle: Yeah. I think that's a great question. What feels like is at the heart of it is these groups. So just going back to the question you asked me in the beginning, what's my. They're clear on their, why they know why they are leaning into this work and that allows them to set again, very clear goals to get there. Right? So if it is happening for a variety of reasons, people can approach their why from the business case for our organization. , some of them are thinking about the bottom line for their organization. They're thinking about diverse workforces, et cetera. , some of them are thinking about values. This aligns with my moral values. This is what I want to see in the world. And others are thinking about it from an inter or intrapersonal level. And so what does this mean to me as an individual? And so, what does it mean for the quality of relationships that I am seeking to have with people? The changes I wanna see in the world, but then even sometimes it is on that, that, outward sort of facing way. I'd like a promotion. And in order to get a promotion in my organization, I need to have skills that are gonna allow me to connect with as many people as possible from diverse backgrounds. And so I would say there, why being clear feels like a really amazing starting place, in the grand scheme of things. Because once we have that, why in place now we can talk about the next step, which is the, what do we want to. , what changes do we want to see if we're talking about equity? What does equity even mean in our organization? What should we be looking for? And then, and only then can we get to the how?
Carol: Yeah. Cause I feel like most, most groups they wanna move to, they skip over that. Why phase? Yes. And, or, between the different whys it might become. We have to choose one or the other, right? We have to choose working at the system level or working at the individual level where they all interrelate.
Danielle: Yeah I - oh my goodness. I feel so strongly about that because there are two, it feels like distinct schools of thought that people approach this work from. So, they'll talk about the organization as if it was alive, a living, breathing entity, and I'm forever telling people like the organization is a brick and mortar building. It is not alive. The people within the organization are alive and there's nothing wrong with having strong goals for the organization. We actually need them. , but for me, this feels like a both end moment because you can enact policies. , you can go and do an equity review, make changes that are going to mandate. If you will DEI at the organizational level. But again, if there is no personal connection to that on the individual level, if I don't have a personal reason, or even a belief in an organization, why as soon as there's a change in leadership, maybe the budget decreases, it causes policies to falter. So you have put the right sets of things in place, but there's no commitment to completing. And so I think that we can't necessarily just say, Hey, I wanna work on the individuals and I just wanna change hearts and minds, or I just wanna work on the policies within the organizations. My approach again is both. And, and it's really a blending of those two worlds.
Carol: And it goes back to what you were saying at the beginning of the, the youth work that you were doing and that, that the discrepancy between the narrative that you heard and your experience of folks, of, their families, and then thinking about the systems. And I feel like people have often in the nonprofit sector put those two things at a, at a, an either or. Well, don't just work on the direct service, move up the, move back the chain of events to work on the systems. And again, it's , to me, I feel like that's a, that's an unhelpful, argument to be stuck in of both needs to be dealt with. For change to happen. Yeah. Like people have immediate needs and, working with individuals, but also, thinking about those bigger systems.
Danielle: Absolutely. I just was with a client earlier today and one of the activities we were focused on was, something around opposite thinking, ? So I can't do both of these things at once. Right. So what's the opposite of that? Both the community that we serve and the systems need to be addressed. So we're, we're tackling it from that perspective. But then the third piece of that is asking if that is to be true, what are the things that need to happen in order for us to be able to address both? So instead of stopping immediately with this, either it is going to be right, or it's going to be left that we're moving. There's so much space in between, right? Where is our middle ground, where we can begin to really think about multiple things, at one time and hold them both as true. Yes. The community needs services. There are deficits that may be there today. Existing needs that they have. And we also need to be able to say we are driving some of those problems in those communities because of the systems that we have.
Carol: Yeah. Cause I feel like if you think about the whole nonprofit sector as a whole, and I mean, not, not the entire sector because, but much of it in essence is set up to address. These needs that don't necessarily need to be needed. Right? Like that's like a triple negative, but, if we didn't have a system that caused homelessness, we wouldn't need homeless shelters. Right. So yeah, I just think about it at the, at the bigger picture level of like, Why is our nonprofit sector so big?
Danielle: Yeah, I, oh my gosh. I struggle with that so much because I have a heart for nonprofits. I probably always will, and oftentimes it still feels like we're putting a bandaid on a much bigger problem. And so I have to say that, where there are cases of homelessness, where there are cases of food insecurity or lower literacy rates. Absolutely. These communities need support right now that are gonna help them achieve better outcomes. No doubt. And we will continue to kick the can down the road if we don't get at the underlying systems that are, as you mentioned, like they're really driving this. Yeah, absolutely. So that's the place that I feel like we have to focus a little bit more at, attention and time, but yet not take our foot off the gas when it comes to also being able to support people simultaneously.
Carol: Right. Right. How do you see, do you, can you gimme some examples of places where you've seen folks be able to do that?
Danielle: I mean, I think some people are doing it every day. They don't necessarily stop to think about it. , if, if I'm working with a group that is dealing with food insecurities, and they're also trying to tackle, let's say racial equity systems, they're not stopping the feeding of people. That work continues, but they are allocating time to sit down as a team to review the policies, to begin to look at data, who works in this organization. What's our retention rate based on the disaggregated data, are there certain demographics that are promoted at higher rates to, maybe leaving the organization? Or even hired into the organization at that point. So they're doing both sets of things and I, by no means, would say it is easy because it is an intentional carving out of time. But the people that are able to hold those two things as truthful and important in the moment, those are the groups that I see having the most success.
Carol: So what are some of those steps that you see organizations taking to move things along and, and shift their cultures?
Danielle: Yeah, I'm gonna go back to 2020 for a second because I feel like so many things shifted at this point. And I, I will absolutely say there have been people doing this work and committed to it for longer than I've even been around sure. On this planet. , but what felt like shifted in that moment to me is in 2020, it sounded like people really got for the first time that, Hey, we need to sit and talk about this. We need to be able to. Understand that we are not all seeing the world. Similarly, we are not all having the same experiences. There is this really interesting thing in the US where we, we're, we're the melting pot everybody's supposed to blend together. Therefore we all have to be the same. I don't even know if I agree first off with matter of fact, I can say pretty clearly. I don't agree with the fact that we should all be the same , but beyond that, it was never true to begin. Right. There are different cultures. There are values, there are different beliefs that people bring to the table. There's just simply different understandings of the world. And to not look at that is sort of a detriment to us because yes, we may have gone through the same situation, but how we experienced it is vastly different, ? So we've all gone through this period of COVID right now. And depending on who you were. So did you live in an urban environment? Did you live in a more rural environment? Did you have a stable job or were you one of the first people to go on furlough or lose your job? Right. Like these are going to force different outcomes. Were you someone who didn't have a choice, but to go into work? And so as we look at it, yes, again, we all went through the same period and still continue to go through it. But how it's impacting us is very different. And so when people say, well, it's, it's as simple as you just need to go apply for jobs. I did it, it was easy for me. Great. I'm glad that you had that experience or the next person they may have put in 50 resumes, but because their name is an ethnic sounding name, they're never even called in for the first interview. We're having different experiences. And so I think in watching people begin to realize that it was the first time, at least in my lifetime, that I saw so many people saying, Hey, I wanna understand this on a deeper level. I wanna dig a little bit deeper into this. And for many people, I think they made some great strides. It feels like there's a pulling back right now that is happening for many folks. And I don't know if you see that in your work as well. , but it seems like the attention given to it. Felt like it was ripe for that moment. We were all home. We were watching TV on a loop. We could see all the devastation occurring across not only our nation, but across the world. So it felt prime to dig deeper into some root causes, but as things have begun to open back up and I, I don't say this from a pessimistic standpoint either. , But more so from a reality check, like we need to be able to continue to sit in these conversations so that it's not just talking about it and I'm not just talking about, Hey, I'm learning something new, but what is the strategy that I'm now going to use? Because I have invested in this knowledge, you can have a ton of information at the ready, but if you're not doing anything with it, you're also part of the problem.
Carol: And I think there was, certainly for white people, who delved into this, there was a huge remedial education essentially that we had to go through, to catch up and, and get a lot of perspective. And then, but then again, as you're saying, how, how to actually put that, the stack of books that I've read over the last, whatever number of years, and then put it into action, is a different thing. Can you, can you gimme some examples? Organizations where you see them being able to integrate it. And it's becoming more of a way of thinking or more of the culture, then we went, we had these conversations, we did these training sessions.
Danielle: Yeah. One of the things that I have found to be incredibly helpful, within organizations. And I see them normalizing this into their practices are groups that are using an equity lens when it's time to make decisions. So those decisions could be, where we choose to hold our conference, this year. Is it going to be in person? Is it going to be virtual? It could be a decision around a particular policy now that we're returning to the world reopening what's our telework policy. Right. And so to apply an equity lens means we're asking some pretty fundamental questions around, like what are the assumptions that we're bringing to this issue? Are we ensuring that multiple voices are heard and included in this discussion? And not just from the standpoint of like collecting feedback, but that we're actually listening to the dynamics that are emerging for people. We wanna think about it again, like, what are those outcomes. We are not necessarily predicting. They might be potential outcomes. There's always someone in one group who is like, sort of the negative Nancy, they're the naysayer. And they're like, but wait, but this thing might happen. And our tendency is when that person speaks up, we're like, Ugh, Nancy beat, please be quiet. Like we, we don't need this right now. We need to move the project ahead. But I actually think that person at times can be a real asset for us because what they're doing is poking holes in the plan as a whole. But they're helping us uncover things that we may have a potential blind spot towards. And so being able to listen at least to, Hey, what, that might be something that could occur. Here's what we now can plan for, because we're aware this may be a potential barrier that we come up against, things like that feel like they are. Really helpful for me. And it's a simple strategy. There are a variety of equity lenses that exist out there. But nonetheless, like if I am thinking about my policy, if I'm thinking about a decision. I can now start thinking about who my stakeholders are, how this decision will impact them, if I'm collecting feedback from a broader group, right? So we often do this, especially in the nonprofit sector. I wanna know everything that you've experienced. Are you satisfied with our program? Are the kids reading at a higher level? Did we plant more trees? Whatever it happens to be, we ask all of these questions. And then where does the data go? Sometimes it literally sits on someone's shelf in the old days or now, in the cloud somewhere, but we're not using it effectively. And I really have a problem with that because it almost feels a little disrespectful, quite frankly, that you've asked me in a very transactional way to give you my insight on something unpaid, right. Free labor. And now you're not even gonna tell me what you've done with it. And sometimes you haven't done anything with it. So, when I think about that, these are tools that we can use. If I want to have partnerships that are transformational, it means that there's a constant dialogue going on between us, where it is less about the transaction. You provide your feedback, you provide this resource for me. And I go about my business, but like, how do I take that in partnership with. And grow it to the next level. Like, based on the feedback that you offered here are the things that we've done differently. Here are the changes on the horizon. Like people are not necessarily asking for EV everything to be different like today, but they would like to know where you're headed. So that's one, I think a solid example of where I'm seeing people make a difference is by intentionally using equity lenses, building those into staff meetings, into leadership team meetings, like on a regular basis. I often tell my clients, like, Hey, post it above your desk, right. It should be whether it's a bulletin board, some people have it as screensavers. Like you should know these questions well enough. That at any given time, even if you're not looking at it, you should be able to say, Hey, what are those assumptions we're making right now? Like, am I biased in my thinking? Like, how do I test that assumption?
Carol: Yeah. And I think we can start with the assumption that we always have some bias.
Danielle: A hundred percent.
Carol: But I love, I love because I feel like I've heard that term bandied around a lot -- equity lens, but like, what is it practically? The thing that you're describing seems so grounded in, okay. Here's a set of questions that we're asking. Each major decision and how it's impacting folks, and I also really appreciate the point you make around all the data that nonprofits tend to collect and how the assumptions have been built into that process. In the past that asked that one have assumed a complete access to folks and, and their willingness to just show up and, and provide input and, and provide perspectives, but also, forgetting to close that loop of, how are you, you've taken the information in, how are you sharing it back out? I mean, I'm at the midst of a strategic planning process right now, and I'm just, as you're talking, I'm thinking, okay, I know I've mentioned this to the client. We've gotta make sure that we do some type of feedback that goes back out to everybody that we've asked information from, not just board and staff, which is the typical group. Mm-hmm, we'll hear those findings, but who are all the people that you've asked, for input and, and how are they gonna see what was said? What are some themes and, and how it's gonna be actually used, in the work that the organization's doing at that moment and the purpose that it collected the information.
Carol: Absolutely. And like can, but yeah, it's only for funders, that's not the right audience,
Danielle: Oftentimes that's who we're focused on. Right. The funder said we have to deliver a report in one year's time and therefore I'm gonna collect feedback on it. And. I don't want to belittle nonprofits, because I think there are some really amazing groups out there that are taking that feedback and they are sharing it with their teams to strengthen their program quality. I see that every day, but what is that further step, right? To go back to your partners in the community and say, we really appreciated this. Here are some of the changes. And, or, we got some initial feedback from you and we're still really noodling on this. We're not sure what's next, would you like to be a co-creator in the next steps of this process? Because that, that's the other thing that really concerns me sometimes is that we believe, as nonprofit leaders, that we have the answers to whatever ails the community. And we often don't go back to the community itself and say, what do you need? Years ago, I worked at a nonprofit that built playgrounds, and I remember going to a community meeting and we had given the kids an opportunity to actually say, Hey, here's some of the design elements we want in our playground. And if you've been on a playground lately or sometime in your life, they have these really cool tool tubes where kids can climb through. And we were talking to the parents after the kids said, we want one of these climbing tubes. And the parents said, absolutely not now, I'm, I'm an early professional. I'm in my twenties at the time. And I'm wondering, what is the big deal about this? Why are the parents putting up such resistance? The question in that moment though, was not so much about what they were saying. But tell me more. What is the context? What is the why behind that? Well, as we began to dig deeper, we understood that the families didn't want the tubes only for one reason: when people crawled through them, they couldn't see what was happening within that tube. And this was a community where there were some, they were experiencing homelessness. There was some drug abuse, there are things that are happening. And they said for us to feel comfortable with our kids playing in this space, we need to just be able to put our eyes on it. Right. And as soon as we said, we have a tube that has a glass bubble or a plastic bubble, they were like, oh, that's great. So, we're jumping to conclusions about what the community needs at times without actually asking them what is a value to you and tell, tell me more about it. What is going to make this possible for you? Because in terms of the resistance they put up, they had every right to put up that resistance. That was a safety issue for them. Sure. As soon as we understood it, the dynamics were completely different. They're like, great. We've solved that problem. Let's talk about some other stuff. Now we love this idea.
Carol: Yeah, and part of that is just, having the opportunity to slow down a little bit and be able to ask the next question.
Danielle: That is exactly it, ? And so when we are faced with time pressure, when we're distracted, when we're even tired,
Carol: Which feels like everybody these days.
Danielle: Well, yeah, it certainly does. Right. So what does that mean to us in the grand scheme of things? If we're facing this every single day where you go to work and that you're, every project you had was due yesterday, there's constant time pressure to get to the next thing. You're distracted because we're multitasking. If your desktop looks anything like mine, you have like 11 billion tabs open at any given time. There's a lot that can stop us from being able to ask quality questions, and just sit with people because sometimes just the act of sitting and listening tells you so much about where people are and what their needs are at this moment.
Carol: Absolutely. When I'm doing meetings with groups now, and it's often virtual, online, one of the things that I will say at the beginning is, literally, if you have a ton of tabs open, I invite you to close them. just so you can be in the here and now for this meeting right at this moment. I love it. So what are some wider trends that you're seeing in the nonprofit sector, around these issues? We've talked about some of them, but what are some other ones that you're, you're noticing talked about a slow down in terms of interest in the, in the, work around equity? , what other things are you noticing?
Danielle: Yeah, I, I would say yes, there, it feels like there's a slow down of people, but when I say that I'm, I'm thinking more sort of on a national level, lots of different sectors. What I am personally experiencing is that the people who are stepping into this moment are more committed than they ever have been before. Mm-hmm . And so I think that, while I would love for everyone to get behind this particular effort, the reality is not everyone's ready. Not everyone desires to. , but what I am seeing is with the people who have made this commitment, there are some things that are shifting they're understanding they need to, we just talked about time. They need to allocate time in order to really embed this work in their, in their staff, their teams, their training, their onboarding processes, et cetera, how they're interacting with the community. So they're setting aside time for that. They're also setting aside resources. And that's something that in the past, if you ask someone what their DEI budget was, oh, we don't actually have a budget for that. We have a budget for professional development or maybe there's a training budget, but that was sort of a catchall for everything, right. It could have been for Excel. It didn't even matter. They did not have that set aside. And so I think that is useful. The other thing that I'm really seeing, move forward and. This one can be tricky at times. And I see a lot more boards getting involved. Mm. Right. And, and as a governing body, they need to be involved in this work. , because again, we can't just be in service to communities because it makes us feel good. How are we actually being of service, meaning helping as opposed to helping in the way we think is.
Carol: Right. Helping that’s helpful. Not helping that's patronizing.
Danielle: That’s exactly it. Yeah. So like, how are we driving that board? , and I'm really enjoying the board work in particular right now, because I have an opportunity to talk to people who. This is not something that they've been thinking about, right? Boards tend to be a little bit older. At least they have been in the past, right? Older, white male, et cetera. And this has not been something that's necessarily on their radar. And so we are challenging a ton of assumptions on a daily basis about how one we approach this work. Audre Lord has a quote that says ‘the master's tools will not dismantle the master's house,’ right. The way that we've gotten to the point that we are at today. Will not be the way that we get to the next phase of our evolution. And so we have to think about, yes, there are some strategies that we have used that feel like they may be tried and true, but what else is out there? What else could we be utilizing? And again, this is where those multiple perspectives come in. And I always wanna hear from the community. These are people that live there every day, right? They're raising their families. They work there, they have homes. They're seeing things that we don't necessarily get to see as the outsiders bringing services in. I'm hearing more conversations around working with boards on equity and inclusion issues. And I've definitely seen, with different boards that I've worked with, that there's often a big gap between where the staff is and where the board is. And then, Yeah. Some, some, and oftentimes some, some resistance, from older, whiter mailer folks, to how does this connect to our issue, not seeing those intersections. , and I think, that can feel all, I don't know what, I don't know what the right word is. Maybe. Like dismissive and I'm also curious, like, okay, so how can we like, maybe I, how can I draw the breadcrumbs from one to the other, yeah. This issue that you work on and, and these, these. To me, these issues permeate everything, but it's not, they're not necessarily seen that way. Yeah. From everybody.
Danielle: One of the things that I utilize a lot with boards is, the intercultural development inventory or IDI. And this is a tool that's been used in nonprofits, corporations, education, government, et cetera. What I really appreciate about it is it doesn't tell you who you are. , but it does provide based on self assessment. A snapshot in time of how you relate to similarities and differences when it comes to culture. Right. And we can talk about culture in sort of sweeping terms, right? So it might be your race, your gender, your sexual orientation, so forth, right? So like these big groupings of people that we have some type of social identity and connection to. And so, as people are starting to think about how they relate to groups that are similar to them, versus people that are, are different from them. Like it's really interesting to see, literally see, I, I mean, sitting on zoom calls and I can see people, the light bulb going on in their hip. Like I hadn't considered that. So this really feels like that issue of time constantly comes back to the forefront for me, because why don't we see certain things because we, we don't even allow the space for us to explore it. , and that feels really important to me because it's almost like a paramount to driving that new car off the lot. You go out, you find your favorite car, you buy this car, you haven't seen anybody. And you're like, I'm gonna be the first one to have this. You drive it off on your way home. You see 30 cars that look exactly like yours, even the same color. Right. And all of a sudden it is there. It is salient. It is right in front of you and you hadn't noticed it before. And to that end, what are we not noticing on a regular basis? Because it is not something we allow time for. We do not put intentionality. So with this IDI assessment, it's an opportunity to just really sit there and, and one explore how we're viewing these similarities and differences, but secondary to this. And I think probably the most important, cuz this connects back to the why, what do you wanna do with this information? Like why does this even matter to you? right. So if I know that there's a particular group that I may feel a little disconnected to, I don't know them as well as I'd like, but I have a goal, I wanna be able to connect my nonprofit services. Right. We wanna expand who we're reaching. I've heard a lot of groups recently say, Hey, we may serve the black community, but we're not really, and, and Latino community, but we're not doing well with reaching out to people in the Asian popul. Okay, great. I now have a goal in mind, right. So knowing how to increase my cultural competency is gonna actually help get me there. Right? So there's, there's this idea for me of like the knowledge building piece, who is it that I want to engage? What do I need to understand about them? So before I come in with my best ideas and like, Hey, this is the path forward. What do they do? Do they even want my help? Are they requesting it right? Or am I a burden to them? Because I've brought in this thing for them, it's not actually useful for them in building all of this, right? So I may have some motivation. I understand why. I'm beginning to build a knowledge base about the particular community that I wish to serve in this case. Now I tie this back into strategy, right?
Carol: You mentioned the IDI and it really focuses on how people can develop their personal cultural competence. What are some steps you see that folks can take once they get a little bit more aware around how they're interacting with differences or how they're seeing them or not seeing them?
Danielle: Yeah. I think that very much ties to the stage that they come back, at, within the IDI. But one thing that I do wanna clarify is certainly about being able to develop individual cultural competencies. But I also work with a lot of organizations who are, they're basically getting their team aggregated results. And we can say, as an organization, Here's where we sit and I'll give you an example. Many organizations will come back to the stage of minimization. So if we're in minimization, there is a tendency to seek out similarity. And so people are constantly looking for the ways that we are, like one another. , and so, well, of course we all think that we wanna be happy. We wanna be healthy. We wanna be respected. Great. Seems on the surface, like a pretty safe state. But it is more nuanced than that. So like, as someone is thinking about organizational work, what does that actually mean? So what does respect mean at the organizational level? And what does respect mean for you Carol, versus how I view respect? Because that's where I think things get a little tricky. We use words, just assuming that everyone is behind the definition, they're seeing it in the same context, because again, we're minimizing right differences without digging into. How we are seeing and, or experiencing the world differently. And that matters so much. , I can't even put enough emphasis behind that particular point. It matters greatly. , and when we ignore those factors, We end up with people that are unhappy, right? They're disgruntled. I don't feel seen. You're just sort of glossing over this issue. That is greatly important to me. I'm not included in your organization. I don't feel a sense of belonging. , it also is the very thing that in some cases, has organizations pushing people to assimilate to be more like them. Right? So we talk about culture fit. You hear this all the time when people are hiring, oh, we need someone who fits our culture. Let's break that down. What does that mean? Oh, well, they have to be professional. What does it mean to be a professional? And I am by no means saying that we shouldn't have some guard rails that we use within our work. So like, as you define as an organization professional, okay. We're gonna have an understanding of what professional means, but is it one that is inclusive of the team members you presently have and then also future thinking? Is it something that is inclusive of the people you wish to have on your own? Like, you're never gonna get to the fit if you're not acknowledging, identifying what this means and how we are allowing people to show up as authentic versions of themselves within the workplace.
Carol: Yeah, absolutely. I've literally had. Conversations with teams where, the first round of doing well, what do we want, what are, what do we want as our team values and big words, like respect get pulled up, professionalism, whatever it might be. And then you actually take them to the next step of, So, what does that look like? How does that actually show up? What are the behaviors that are gonna mean respect to you and have people say diametrically opposing things where respect is. You never interrupt me. Respect is we can have an engaging conversation where everyone jps in and we're all talking depending on, cuz not every culture interprets that particular thing. For example, interrupting the same. Yeah, and I was actually on a call this morning where the whole conversation around, being business-like, or professional. Just using that as a catch raise, but then again, right. You can create those guardrails, but have a conversation about, well, what are the behaviors that we agree mean professional. Yeah.
Danielle: And which are the behaviors that we're using. Sort of we're using unconsciously to keep people who are different out. Right. That I think that for me, feels like probably, one of the hardest conversations to have with people cuz they don't wanna admit it, but it's there it's present. Right. So we, if we carry these biases with us, but we just use a word like professionalism as a catchall. It allows us to continue to be biased without ever having to have this conversation about what a professional actually looks like.
Carol: Like, yeah. And I think beyond also I'm thinking about this right now, just beyond the behaviors. It's also like what's actually necessary for the work. Yes. I mean, I think that's being reexamined across job descriptions, qualifications. Yeah. Requirements, the need to have versus the nice to have, like, does everyone actually have to have bachelor's degree, et cetera, et cetera. So reexamining all those assumptions. Absolutely.
Danielle: You make me think about a position description I had years ago that one of the criteria for qualifications is must be able to lift 50 pounds. Okay, that would be great. If I had a job where I needed to lift 50 pounds worth of anything, I sat at the desk all day. What am I lifting? Here's the other thing about it. If we're moving towards this place where we wanna be equitable, we wanna be inclusive. What you're saying to me is if I am not an able bodied person, who can, if needed, lift this 50 pounds. Then I shouldn't even bother to apply for this job. It's not said explicitly like that, but that's certainly the undertone of it when it was not actually anything that I needed to be concerned about because I had a desk job. Yeah. And what are the accommodations we're willing to make for people they're like, oh, we're, we're totally open to making accommodations. Great, but your language presented a barrier before this person even applied for the job. Because if I read that and I'm, especially as a woman, cuz , women have a tendency to look at it and are like, oh I don't meet these qualifications. Whereas men are like, oh, I'm gonna apply. Anyway, women will pull back from it. But if I'm reading that and saying, Hey, what, I can lift 25. Can't do 50, this, this isn't the job for me. Mm-hmm and it's a silly example, but yet it's not silly because there are so many things embedded in position descriptions along those lines that you just miss.
Carol: Yeah. Yeah. So really digging into what, what, what is actually required for this job? What is actually embedded? Thank you so much. This has been such a rich conversation and I'm just gonna shift gears a little bit here at the end.
Ad Carol: We’ll be back after this quick break.
Mission: Impact is sponsored by Grace Social Sector Consulting. Grace Social Sector Consulting helps nonprofits and associations become more strategic and innovative for greater mission impact. Download free resources on strategic planning, program portfolio review, design thinking, and more at gracesocialsector.com/resources.
We’re back on Mission: Impact.
Carol: At the end of each episode, I play a game where I ask. You, one random icebreaker question. And, for listeners, if you've been listening to all these icebreaker questions, these are great ones to think about starting meetings with, to help get to know groups better. But when, when you talked about your journey to the work that you're doing now, when you were younger, what did you wanna be when you grew up?
Danielle: When I was younger, I thought I was gonna be a veterinarian.
Carol: All right. How, why, what, what brought you to
Danielle: That path? My mother told me I was gonna be a veterinarian oh, okay. Well, I mean, she had expectations for me. She thought I was going to move into something medical related. , and I tease her like, so my background now is in psychology, so I'm like, I am sort of a medical person, but not quite. I was like, I focus on the organization side, but it wasn't necessarily my dream. Fast forward a couple of years, I thought I was going into television and that was really the job that I thought I was going to have. And I was gonna love until I had an internship in television. Okay. And I said, this isn't the particular path for me because what I knew even in college is I needed to be sitting in service, uplifting others, giving, Giving support to people who are learning sometimes to use their verse, their voice for the first time. Like that is my space to be in. I am an introverted person who has an extroverted personality. When you put me in front of an audience, like I love to engage people and just really help bring out threads of wisdom that we're always there for them, but like that they can do something meaningful with.
Carol: Awesome. So what are you excited about? What's coming up next for you? What's emerging in the work that you're doing?
Danielle: Hmm. That's a good question. I'm just fresh off of vacation. I'm thinking about that. I think what is emerging for me right now that feels incredibly important is, is this leaning into cultural competencies? So we talked a little bit about that already, but like, if you understand that there. A goal ahead of you again, whether it is to diversify your board, if it is to be more inclusive of a variety of vendors, like I don't even care what your goal is. Like, how do we begin to shift the mindset? How do we institutionalize these practices in organizations? And I'm really trying to work a lot more, I think with organizational mindsets on that, because. The policy reviews the use of the equity lens. Those are simply, those are tools. Those are things that we can do there. I want to get to a place where you don't need to look at the tool. I want you to just be able to think naturally like, Hey, someone's voice and perspective was not included here. Here are the places where I know that I'm being biased. Here's how I'm gonna move differently. So like, those are the spaces I think I am really excited about moving into with the organizations I'm supporting, but more importantly, once we have this strategy on the table, How are you implementing it? Cause I hear a lot of folks talk about a good game. They may even have so many people out here right now doing DEI plans, racial equity plans. How are you creating a feedback loop? To say, Hey, this worked really well. Or, what? We missed the mark with this. We left something, someone, a perspective out of this, how do we incorporate that learning back in? So that the next time that we do this, we emerge even smarter, stronger, better positioned to do this work than we were when we got started. And so I think those are the things that excite me because when I think about what stops people from continuing this work, it's often the fear that I'm gonna get it. Guess what you are, right. That is what we do. We mess up royally all the time. The question is, are you committed enough to get it wrong? Pick yourself back up and do it again because for us to achieve a world that is equitable, that is inclusive, where people really feel like they authentically belong. We're going to misstep. So. But getting back up and continuing to try continuing to advance this work is the only way we will ever see that level of success.
Carol: And building that in, as you're saying to the mindset of how do we learn from mistakes yes. At an end and normalizing that and normalizing it, normalizing that we will make mistakes. The project won't go forward perfectly with all of these different things. How are we, how are we taking again, taking the time to stop and think and, and consider. How, what did we learn from that experience?
Danielle: Yeah. And being willing to admit that there isn't one right way to do things, right. There are a multitude of perspectives and ways that we can begin to embark on this. Are all of them gonna work? Probably not, but can we at least hear them out before we say, oh, that's not gonna be the path for us, or we've done it this way, as long as I can remember. So that's the way we're gonna stick to it. I want to figure out what could be. How we might approach this, that really, if, if there is one thing that excites me, it is the, how might we, mm.
Carol: All right. Well, we'll end it there. Thank you so much. It was great having this conversation. I really appreciated all of your perspectives and, I'm gonna hope that you send me at least one link to an equity lens. So I can put that in the show notes for people as a tool. , cuz I think, as when groups are getting started, It is helpful to have a couple concrete things. And then like, as you said, once you use it over and over again, then it becomes it. It just becomes infused with how you see things.
Danielle: Absolutely. Carol, this has been wonderful. Thank you so much for the invitation to join you today. I've loved having this conversation.
Carol: I appreciated Danielle’s point about doing a better job of listening to the ‘negative Nancy’s’ in your organization. Instead of just seeing resistance as something to overcome, slow down and listen to the challenges – what can you learn from their perspective – and what blind spots are they helping reveal. I also appreciated our conversation about an equity lens. I have heard people use this term for quite a while – but was not necessarily sure what they meant or how to implement this and integrate it from a concrete point of view. Danielle shared her lens – a set of key questions to consider each time you are engaging in a new initiative or policy or process update or revision. These questions help you and your group think through the equity implications of any proposed action. Whose voices will be included? How will input be gathered? Will the change favor one group over another? You can find a link to Danielle’s equity lens resource in the show notes. And in addition to using this type of tool – Danielle went on further to point out that it is really about shifting organizational mindsets and having equity integrated into everything the organization is doing. Having it really embedded in the culture vs. something we happen to be working on this year. Building in feedback loops for learning is a key way to work towards that integration. That is the end goal – an equitable culture.
Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Danielle Marshall, her full bio, the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes.
I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support.
If you enjoyed this episode, please share it on your favorite social media platform and tag us. We appreciate you helping us get the word out.
I am about to go on vacation so we are going to have a slight pause in releasing podcast episodes. We normally release an episode every two weeks. There will be a slightly longer gap between episodes.
In the meantime, until next time, thank you for everything you do to contribute and make an impact.
In episode 55 of Mission: Impact, Carol and her guests, Dr. Renee Rubin Ross and Christal Cherry discuss:
Dr. Renee Rubin Ross is a nationally recognized strategic planning and board development consultant. Committed to racial equity in the nonprofit sector, Dr. Ross supports organizations and individuals in practices that celebrate and amplify diverse voices and perspectives.
Christal M. Cherry is a nationally recognized nonprofit executive and professionally trained fundraiser. With over 20 years in the nonprofit sector, she has supported higher education institutions, human services organizations and faith-based missions. Her career portfolio, as a full time professional and consultant includes American University, the United Negro College Fund, Spelman College, Nicholas House, the Interdenominational Theological Center, Florida A & M University, Action Ministries, and the GA Center for Nonprofits.
In each role, Christal has interfaced, guided and collaborated with diverse boards made up of college presidents, ministers and bishops, politicians, corporate CEO's, civic leaders, consultants, attorneys, stay at home moms and students.
With passion and a wide breadth of experience, Christal works today with clients to help them mark a clear path to success in board development. Her style is electrifying, inspiring, and energizing.
Christal earned a MA in Counseling from Hampton University, a BA in Liberal Arts from Hofstra University and professional development certifications in nonprofit leadership, social media fundraising, and nonprofit management.
She currently serves on the board of the Greater Atlanta chapter of the Association of Fundraising Professionals and the Villages of Carver YMCA. She is regular presenter with CANDID, Qgiv, Network for Good, Bloomerang, and the Mississippi Alliance of Nonprofits and Philanthropy where she facilitates webinars and teaches courses in fundraising, board development and equity and inclusion. Christal has been a guest on multiple podcasts and enjoy serving as a requested expert on board matters. She is contributing author in Collecting Courage, a documenting of racism and survival by 14 accomplished Black fundraisers working across North America. She also enjoys her membership in the African American Development Officers Network, Toastmasters, and F3, Fabulous Female Fundraisers which she founded.
Important Links and Resources:
Carol Hamilton: My guests today on Mission Impact are Renee Rubin Ross and Christal Cherry. We talk about how nonprofit boards can work towards becoming more inclusive and more diverse. We explore why it is so important to not just name the challenges boards have with diversifying, but also identify some possible solutions and positive actions to take to create movement, why it is important for groups to unpack and own history, including their group’s history, how white people need to accept being uncomfortable during conversations around race.
Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I am Carol Hamilton, your podcast host and nonprofit strategic planning consultant.
Welcome Renee and Christal to the mission impact podcast.
Christal Cherry: Thank you.
Renee Rubin Ross: Thank you so much. Good to be here.
Carol: So I'd love to hear from each of you on this question, I'd love to start with a question around what drew you to the work that you do and what motivates you, what would you describe as your, why?
Christal: Go for it, Renee
Renee: Hi. So I'm Dr. Renee Rubin Ross. And a lot of my work is really focused on inclusion and bringing out the wisdom in the room, bringing out all voices. And I would say that some of this comes from, from my experiences as a kid who, and a geeky kid in the back of the library, not feeling included and really observing and thinking about who. Part of the group who has power and how do I change things? And then more recently, I, one of the things that I do is I run the Cal state east bay nonprofit management certificate program. Our students are a rainbow of people of all races and in teaching board development for the program, our students have asked me. Not just to share the problem of board composition, which we're gonna be talking about, but what are some paths to solutions? And that's what, that's, what started to motivate my work. And also then connected me with Christal actually.
Christal: And I'm Christal M Cherry. And I wanna say, as I started doing this work group, and then we encourage each other to, to share our race autobiographies. And that's something that we do in the work that we do with our boards. And as I started to really think about mine, I realized that there were many times when I was the only in many cases I was bused out as a small child. Out of the neighborhood that we lived in and I went to school were predominantly white children from elementary school, all the way to high school. So there were many times. When I was the only in the classroom and then graduated from high school and went to a predominantly white Jewish college Hoff street university in Long Island, New York and was part of a small program called the new college at Hoff street university. And I was the only one there. And then in many cases after graduation from college, I worked on teams. I remember I worked at the Bank of New York in New York City. And was only for a short period of time. They did eventually hire others. So I've always been the only in, in, in many instances and because of my personality, I'm a type, a personality, outgoing, not shy, not afraid. To enter groups and introduce myself, but there were still times where I felt like, ah, do I really belong here? Do they really get me? Do they really understand? What my lived experience is like I remember in college, my peers during the summertime were backpacking, of course, Europe and I was working at Macy's, so I couldn't afford the backpack. I didn't know anything about Europe. I was like, that's not part of my reality. So because I've always been the only. I think this work is about inclusion and belonging. Resonates with me. And particularly as we talk about boards, because I've been on boards, I've, I've sat in a room with boards and I know how uncomfortable it can be just for board members, periods that don't know each other. But then when you throw in race and culture and background then it gets weird. And if people don't get it, then people might not feel comfortable speaking up and you will find sometimes that people of color on boards are quiet because they're not sure whether or not their voices are gonna be heard. They feel like the only, and they're not sure whether or not it's okay to speak up. If what they're gonna say is gonna really be heard. And respected if, if, if they can weigh in it'll matter, all of those things. So that's why I got started in this work and in particular working with Renee. She's awesome. And, even though we're very different we have this thing in common and we have synergy and we respect one another and we work well together. So here we are.
Carol: Awesome. Awesome. Thank you. Yeah. And you've named a couple different things there. This extra kind of challenge that hasn't happened, there hasn't been a lot of movement in terms of diversifying boards. Having them folks will recruit people, but not necessarily create a culture that really builds that inclusion. And I love how you talked about not just stating the problem. We, we, many. Many people have done lots of research around, around the problem, but love that you guys are working towards a solution. And, and just to name what it is, is really working towards helping nonprofit boards become more equitable and, and inclusive and create a culture of belonging. So what would you say are some common challenges? That nonprofit.
Renee: Carol. I just wanted to just appreciate what you just said, which was, you said equitable because sometimes we say we hear people when we start working with people, we hear them say, oh, you're trying to make boards more diverse. And I truly wanna call that out and say from everything, we know, and we've heard and all that without the pieces around culture and around Understanding how boards are connected and how all of us are connected to the larger inequities in our society. You're not gonna make much progress. So we do talk about inclusion and equity a lot too. Yeah. So thank you for that.
Carol: Yeah. I appreciate it. I appreciate you calling that out. And I was reading recently and, and I'm sure others knew this way before me, but how the whole language around diversity came about was basically white or dominant entities wanting to avoid the whole conversation around race and wanting to call it something different. So I appreciate you calling that out. So what would you say are some common- I mean, I appreciate that you don't just name the problem, but let's just say, what are some of the common challenges the boards have in working to be more equitable and inclusive?
Renee: Well, we talk about knowledge gaps. So often things happen and then some people, and it is often the white people don't really understand what just happened. So very concretely, we had a board that brought us in and they had some contentious conversations. There were several women of color who left the board. And, and when they, when the organization reached out to us, they didn't say, this is what happened. They just said, well, we need some, we need some consulting. What do you say? You talk to us, you support us. And then as we got into our interviews and all of that, we started to learn. There had been some really hard conversations and, and interactions. And even after this happened, the people who were involved still didn't understand why this is that they never really went back to those people and said, Hey, is there something we could do to bring you back? You know? So it's just like this real lack of understanding. What had happened with these women, which, we, we didn't interview them ourselves, but we're guessing that they experienced this. We know that there was some aggressive behavior towards them. And certainly that there were most likely microaggressions that happened over time. And they truly just felt like I'm not being respected. I don't wanna do this anymore. Who would? And, and so, so, but, but from the perspective of some of the white people on the board, it was like, Oh, why can't we just talk this all out and not understand the larger dynamics Christal?
Christal: What do, what do you say? Yeah. And we received some resistance when we started talking about white supremacy culture and what that looks like. I remember the board chair pushing back and he was one of the main reasons why the women left because they went to him with their concerns and he threw them off. And it wasn't until we worked with him for a couple months that he really started to realize maybe his, how he was being complicit in this and that he was also a part of the reason why these women left. But it took a while for us and he did come around. But initially he was Kurt with them and dismissive. And so it's with this deep dive work where we really ask people to take a good long look at themselves and we have them do the race autobiographies. As I mentioned earlier, we do some race caucusing where we separate the board by race and Renee talks to the white people. And I talk to the black people, the people of color and and some really, really greeting conversations come out of that experience. And essentially what happens. What I've learned is that people of color are angry and white people are fearful. And so when we come back in the room, we've realized that, unless we start having these conversations where white people really can UN they're confused, they're fearful. They don't know what, what, what they, they don't know what to do. They don't know how to fix it. They, they, they feel shameful. They feel like we're trying to put them on blast and make them embarra. And, and they're like, I wasn't there, I'm not responsible for what happened. I wasn't there during slavery. And that's one of the things I tell people to disarm them. None of us were here were in slavery happened. Right. So, no one's pointing the finger at you and you and you, what we're just asking you to do is to own the history. And to accept the fact that because of what happened, some people live a certain way and some people don't, and that still has ramifications hundreds of years later. And while neither of us were there I still struggle with some of the disadvantages of what's happened to my people and maybe Renee. Some, some perks and bennies, some privileges that she got because of her background and because of the color of her skin. So we just wanna call people out and say, listen, we're not trying to make you feel bad individually. We just want you to see it and not ignore it anymore.
Carol: Yeah. Thank you. Appreciate that. You mentioned something that you do with boards, a race autobiography. Can you say a little bit more about what that is and what comes out of that conversation?
Renee: Yeah. So we got this, this exercise originally from this, or organization called rise, where they teach about facilitating racially dust spaces and what it is is we, first of all, we, we give people some questions ahead of time. Think about when, when did you first notice race? When did you talk about race? How, how was it discussed in your family? So that they're thinking about ahead of time, then the two of us model this together, and it is active listening. So whatever I'm sharing Christal says, Christal doesn't say, oh my gosh, I can't believe that really happened. You know it, but it's actually just wow. Thank you so much. I really appreciate that you opened up and, and shared that. And then Christal shares. Same active listening. And then we send people off into breakout rooms and let them for, three or four people talk and, and listen to one another in the same way and people just really love this. I think that it's so interesting. There are certainly statistics now about our society becoming. More segregated and that it's harder to have these conversations across honest conversations across race. And yet I do think that people are really interested in understanding the perspective of somebody who's different from themselves. And it really has deepened, deepened connection, deepened empathy. And that we believe is the way to start making progress in terms of breaking down all the other hard stuff that is happening, because like I care about this person. And so I want them, I care about the more I understand their story. And so I, now I want them to feel like they're part of this group and I want them to feel like we value what they are bringing because it's, it is needed in this setting.
Carol: Christal. I wanted to follow up on one of the things that you talked about. It's the different experiences that folks have based on racial background. And the shame that you talked about, a lot of white people are sitting in and then acting out of. And I think, white fragility has been well described, but I think that, that, that oftentimes I know when I. Myself and them working with other white people is that initial reaction is they're saying I did something bad and perhaps they did do something that was harmful that they need to own up to and, and take accountability for. But that shame can be so paralyzing.
Christal: Yeah. And so, you know what we've learned is, some white people, they don't wanna feel uncom. They don't, they don't want to feel that wiggly feeling when you're in the room and you're just like, something feels itchy on my back and you're just feeling uncomfortable. And so they opt out and so , so, which is what happened to us when we were working with a client in Montgomery, Alabama. We had a client where we were doing Renee and I were doing some deep DEI training with, and it was a large group and it started out with, I don't know, 32 people or something like that. And then at, by the end we realized the group had dwindled down and who was like blaringly? Absent were white men. We had, we had white women, we had black men, we had black women. But we looked around and we were like, we're the five or six white men that we started this training with. They just opt it out. They didn't wanna deal with it. They didn't wanna talk about it. He just didn't come. And, that board talked about having some accountability for them. you can't just not come because it's uncomfortable. It's uncomfortable for all of us. But if we're really serious about trying to change our culture, then we all have to sit here and deal with this discomfort and they just opted out. And so I think that's why. people of color are so angry because white people wanna just opt out. They don't wanna teach their kids about it. They don't want their kids to feel uncomfortable. They don't wanna feel uncomfortable. And we are just saying, you have to look at it. You have to look at it in the face. You have to own it. And not own it. Like you, you are personally responsible, but own it, that this is just a reality of what's happened to. Yeah, I just,
Carol: I mean, definitely that, that white privilege of just being able to opt out and being able to say, oh, I'll worry about that tomorrow. And obviously it's not the experience of most people in the United States, so yeah, really appreciate that. And, and yeah, it's, I, it's just seeing that as an unfortunate dynamic. Yes.
Renee: I, I was gonna just add onto that, that, that many of us believe that our society is better when people of all races can thrive and really understand, like that's the vision. And so it's like, well, what needs to happen? In order to move towards that vision. And one of the great books on this is the sum of us by Heather McGee. And, and it's funny because we just did a webinar for the network for good. And we were talking about this and it was all about building belonging. Right. And we talked about it a lot in terms of race and how people of all races should feel like they belong. On a board and belonging is very specifically, I am part of the circle. And then someone, a colleague of mine just listened to this webinar and said, oh wow. This really applies to, to the people who feel left out to the white people who feel left out.
And I was like, yeah, that's exactly right. Because what this is saying is when we think about all the people in our society and everybody's feelings. There's a sense of belonging. You're thriving. It's actually good for everyone. Right? So that's the, I mean, that's the, I know that there's so much fear around this as if something is getting taken away and, and that's the, the white people's fear, but at the same time, it's like, well, what, what is the positive vision? And I, for myself and in this work and what we talk about, how do we keep holding that positive? And, and for, for, for ourselves, for our clients, for, for these boards, I I'm gonna, I could go on this longer ,
Christal: but our society perpetuates us and we have this capitalist society. We have this patriarchal society and this whole thing about if, if you gain, I lose. Right. It's not like we can both get there. I can't, I can't have it. Nice things. And you can have nice things, right. If I have nice things, that means that you are gonna have less nice things. And, and, and that's what that really is what the bottom line is, is that, we we're, it is this competition. I have to maintain power. I have to maintain influence. I'm the one that has the money and I'm pulling the strings. And if I give. The opportunity to pull the strings. That means I'm gonna have less power. And that's essentially what this book that some of us talk about, but that's really the root of what's going on with this whole diversity equity and inclusion thing. Boards have been historically white male, right? They have been the ones that have been making the, there's 64 million board members in this country. They have been the ones that have been calling the shots about how nonprofits have been operated, how the monies are being spent, decisions on what happens to black and brown children. What happens to women who are pregnant, what happens to, and all of the things that we know, all the missions, the causes are out there in a nonprofit space. These boards who have been historically white male have been the ones that have been making the decisions about what happens to millions of people. And now what we're saying is, Hey, wait a minute. The world doesn't look like it used to. And there are more brown people in the world than it's ever been. And how dare you make decisions? Hello? Does this sound familiar? How dare you make decisions about me without allowing me to weigh in on those decisions? And so now we're saying move over and let other people who actually come from the communities that you're working with, have a say in what happens to them and, and the white folks who have had that power saying. I don't wanna move over. I mean, I know, right? It's, it's politically correct to say you should have a, you should have a seat at the table, but I've always had the seat. I don't wanna make room for you. I don't wanna make room for you. Mm-hmm mm-hmm and so that's basically what's going on. And so people will come to us and say, yes, we wanna, we wanna change our culture, that we wanna change the composition and wrap up. But then as we start working with them, we realize when it really comes down to doing the real hard work. They may not, they may not really mean it.
Carol: Yeah. And I feel like a lot of organizations and, and boards fall in the trap of the diversity piece. So if we wanna recruit people beyond white men or white men and white women to be on this board and they actually don't think about how it's gonna, how they need to shift in terms of their culture. And be more open. I'm a hundred percent with you, Renee on the, that's the vision of where we want to go. And I'm sometimes a little fearful that that can fall. That white people just wanna say, okay, let's get there. How do we do that? We're just all the same, like I don't see color pieces. So, so as a whole fan,
Renee: Oppos and we thank you for saying that, Carol, we, we each talk about this as this is, you're, you're on, we are gonna help. What we're gonna do with your board is unfreeze. Because, and by, by starting to deepen conversations around race, I, another thing that we wanna mention is like, everything, from research is you need to talk about race because if you do not talk about race, if you're not able to talk about race, then anyone who experience race experiences, race is those experiences are made in. And so it's not enough to say, oh, we serve diverse communities. I mean, you, you really need to be specific. And, and only by doing that, can you start to really pull out in equities in the society and do something about them? But you're right. It's like, do you want to do this work of building belonging and, and, very simple. Do you feel like people who are equity is defined as people who are closest to the problems should be weighing in on the solutions? It's either a yes or no. Either you believe that, or you don't, or you believe that someone else who's really far away somehow knows. What should happen, which sounds very, patronizing to me, but ,
Christal: Carol, while we focus primarily on race, I mean, we talk about diversity. We talk about all the isms. I mean, not only just color and, and background ethnicity, but able body versus disabled, right. cis straight white heterosexual against, people of color who are LGBTQ+ I right. You know? And so when we talk about diversity, we are just talking about difference. Right. Coming to the table, being different from what has normally been at the table. So Renee and I focused a lot on color and race and background and ethnic, background, but we are really talking about it all. So I don't want us to just be pigeonholed to talk specifically about race, which is our focus. And which we think is really, really, of course, obviously important. But when we start talking about belonging, we're talking about all those isms, right. And all those individuals who are historically left out to be at the table in the boardroom.
Carol: Yeah. Yeah, absolutely. And I just think it's a hundred percent in what you're saying, the language around belonging. Probably EV I would guess I could go out on a limb and guess that almost everybody has had an experience of feeling left out or feeling not like they didn't belong. They didn't feel included. And so being able to connect into that just as a, at a basic human level is really helpful. And I think starting with race, it's kind of, it's so deep in our history in terms of the US specific context, but I, but I think, I think there are folks around the world who actually listened to this podcast. And so I always make a point of saying, we're talking about this from a us perspective, but at the same time, I don't think it's a uniquely us problem either. So, what would you say are some first steps you've taken about some work that you've done with different clients? What are some first steps that boards can take in terms of becoming more inclusive?
Renee: So we, I mean, we, so again, one of them is deepening one's ability to talk about race. And that might mean Understanding who is on the board. One of the really other things is getting a sense of whether people feel, feel belonging. And I, I told this story, not, not long ago about, we had this conversation with this man named Carl, this white man named Carl. And we said, well, do the people on your board feel belonging? And he said, oh yeah, of course they do. Of course they, everybody feels so much belonging. And then I said, well, how do you know? And, and he was like, well, I don't know. I mean, I asked my three friends, and they all said that they feel belonging. Like, well, there's another 20 people on the board. Do you know anything about oh, no, but I'm sure they feel belonging, like, so, so, so what we do when we come in, we do some assessment that is interviews and a survey. And this, we're a cross race team. Sometimes people feel more comfortable talking to one or the other of us about what's going on. And we're listening and then we share everything back and it, and one of the principles is even if there's one person who has some information that person might be, might feel like, wow, this is, this is a super welcoming board if you're white, but I am, I am black. I'm a Latino, I'm Asian American. I don't feel welcome here. You gotta listen to every single voice and really understand what's going on. So first just getting a sense of what's happening.
Carol: Yeah, I think that, that, that Taking that step to really gather some good information, qualitative quantitative, and then mirroring that back to the organization so that they have that fuller sense. So it's not just the four people that I happen to be friends with on the board. Right. And talk to them on a regular basis. And so I think I know what everybody the, the, the bad phrase of, well, I think I'm speaking for everyone here. Well, no, you're. Whatever. Right. Even paying attention to who's speaking up in the meetings and who isn't who you are hearing from? And I think some people are, are pretty attuned to that and others just don't, don't notice it at all. And so that can be so helpful.
Christal: And Carol, I'm a big proponent of doing self work. Right? And so I always tell the board that before we could start collectively working as a group, you really need to do a selfie. You really need to take a selfie and, and look at yourself in the mirror. This is all part of that whole race, autobiography stuff. It's like really starting thinking about who you are and how you feel and where you fit in. Why do you feel the way you feel about others? How do you feel about yourself? Like where do, where do you fit in, in this whole thing as, so Renee and I, during our, our training, we will, we will show videos, we will encourage art reading articles and we, we copy chapters out of books. Right. And we send them to the board members and we ask them to read, and then we come back and we talk about those things. And so I think, doing your own self work so that you can look at your mirror yourself in the mirror and say, you know what I do have Biase. I do feel this way about this group of people. I have heard certain things and I believe that, and so really breaking that down to see where you stand in this space and then come back to, is that really how I wanna be? Is that really how I wanna navigate through this world? And maybe there are some stereotypes that I've bought into that are not. And so I think when we start to really take a really hardcore look about who we are and how we are behaving and how we may be contributing to what the perceptions are about groups if we can really get people to really see that and start breaking that down, I think that that is another next step. To come back together in, in the room as a group and saying, okay, I looked at myself, I've had the conversations. I'm ready to come and talk to you all about what's happening with me and then how we can work together as a group to maybe make some change.
Renee: I just, I just wanted to add, I mean, going on to that, that, that we model that ourselves, like as a, as a white person, I feel like I need to keep learning. I need to keep listening. I need to keep stepping back. I have my own communities of, of, places where I learn as a facilitator and trainer, and that are centering. By, black indigenous people of color in this work. And, and so that's really a suggestion that we make for, for the white people in the group too, is, yeah. We're gonna give you some resources and we're gonna share some, some great information, but there is, there is such a, there is often a lack of awareness about bias, about racism and, There's some real catching up that the white people in the group need to do. And, and so, we support them as much as we can, but this is where we do say, all right, we're gonna UN we're gonna unfreeze your group. Mm-hmm and you're gonna need to keep talking about this. And it is if we took 400 years to get to this. It's gonna take a long time to untangle this. Right.
Christal: And I always say, give yourself a little grace, there's no fixed endpoint to this work. Like I, as much as Renee and I talk about it and read about it and write about it, we're still learning. She's always sending me information. I'm like, oh my God, Renee. That was so good. That was good stuff, you know? And so give yourself some grace, it's gonna take a long time. You're not gonna be able to undo everything that you've learned in your 55 years in, in, in, in three hours. Right. And so give yourself some grace, but start. Start and keep and keep it moving. Right. And then we also talk about finding some champions, finding people who may be a little further along than you are. And I did a lot of that. I interviewed people on LinkedIn, like cold calling people who either wrote an article or blog, or I saw they did something amazing. And I was like, can we do a virtual coffee? Can I get, can I get your ear for 30 minutes? I just wanna learn a little bit about you and your experience and why you wrote that blog. And so find some champions and people who are actually doing the work, who may be a little further along than you. And see if you can get some perspective, Renee, you wanna add anything?
Renee: About that? Well, I will say that I think one of the unique features of this training that we do is this race caucus work because sometimes, I mean, so I lead the white caucus and this is, we come together. We say, we are. Sent we are, our goal is to build an anti-racist organization. And we are what is doing this and an organization where all people feel a sense of belonging, but we, what is, what, what do we, as white people need to work out in order to get to the place where we can come to the table with the rest of the group and. It was really interesting. I mean, people talk about can, can go through some of that shame and powerlessness without wasting the time of the BIPOC people in, in the group. So we, we, we did this with a group and then, we had the caucus meetings, we came back together and then one of the. people, people were looking at each other. The, it had been pretty emotional, some of these conversations. And so, one of the BIPOC men looked at the group and said, what'd you guys talk about? And we had this woman, we’ll call her Emily, she raised her hand. She said, I just, what we talked about was the, the, the shame and sadness that we are feeling about racism and about the impact of racism. And then this man in the bipo caucus said, well, that's what we talked about too. And it was really this, this amazing moment of like, okay, maybe we're not as different because we're, or, how do we, we can find these, these places to bridge what we're trying to, what we're trying to do. And not all problems were solved. But, we started to, to get to some understanding. What, what do you say, Christal?
Christal: Yeah, I mean, absolutely. And, and when there's anger that comes out of it, we had a black male stand up and said, I'm tired of fighting. I'm tired of trying to convince white people to wanna be on this board with me, you know? And if they don't want me here, I can go back to my community where I'm wanted and I can work on and on other things I don't have to be here. I'm tired of fighting. And, we applauded him for having the courage to stand up and, and really share how he, how he was really feeling. And we were all taken aback. But it was definitely a moment. And so we're glad that we are providing space for people to feel comfortable doing that. We round out our training after we do all of this work as we try to come together. If we can come together in person, we can cause a lot of the training is done virtually, but we try to end the training with all of us in the room. And it's really nice after having seen each other in these little boxes for all these months, Renee and I can actually shake hands with people and the first 10, 15 minutes of the training, we're just all sitting around kicking it. And it's just nice. We're just talking, getting to know each other. But we do do some more work and, and we end the training by inviting them to come up with some priorities and goals that they're gonna work on. ‘Cause our time with them is finite. Right? And so we wanna make sure that once we leave that their work continues. And so we realize sometimes it seems so overwhelming. There's so many things I didn't wanna work on, but we tell you to pick three things. Three things that you're gonna work on this year. And then each group comes up with what those things are. And then once we decide, they decide what they are, then we put some timeline and benchmarks and who's gonna do what to it, but we wanna leave them with a plan so that they continue to do the work past Renee and I.
Carol: Yeah, that's so important. And I appreciate what you said about the caucus. And I feel like white people sometimes will be like, what, why will we do that? This is supposed to be diversity trading. And, but I really appreciate how it creates a space for right. The white folks work through that shame, have all those emotions and are not burdened. The people of color, not just waste their time, but also stress them out, from an emotional labor point of view of having to listen to all that. Like, no . And so I think one thing that I would say, Christal, you said you did a lot of reaching out to people who were one step ahead of you. And I would say for the white people listening. Try to find other white people are a little further ahead versus reaching out to the people of color that who are already like, have had it with telling white people about this stuff.
Christal: yeah. And what's interesting about my caucus is that I have people of color, so it's not just black people. So I, we have black people, we have Asians, we have Hispanics we have, and even in our group, we can't call people, people of color together and think that they even all. The same experience, cuz their experiences are all very different. And even in the group, you'll find that a lot of the black folks are speaking up, they're angry and then the Asian folks are quiet. Right. They're not saying even in the group where they're supposed to feel comfortable with all of us, cuz we're people of color, they still feel like it. So we have those conversations about why is it that black people always feel like they get all of the attention? Why are we adored? Why can't we ever talk? And so, and they're like, we just have been told our culture tells us to be quiet and stay, stay in the background, stay small, and then Latinos have their issues. So we have very interesting dialogue, even in the people of color caucus. It's very different.
Carol: Yeah, absolutely. Because I mean that, that black, white dot binary is certainly something embedded in our culture, in the US. And then we've lumped this enormous group of like the, the most people in the world into one group as if they all had common experience and they all come with different cultures. Different norms. And so, yeah, that's, that's for sure. Gonna, gonna come up. I would love it. You talked about modeling a couple different times and if you indulge me, I wonder if you guys might model the racial autobiography exercise that you do when you do the training. I wonder if you just would do that for a few minutes.
Renee: All right. Woo. You're putting us on the spot here. so, what I do is so interesting in terms of reflecting on what, on the conversations in race about race in my home as a white Jewish person. And what I noticed when I thought more about this is that we didn't talk about race and we never talked about race. It is rare. It was almost impolite to notice someone's race or to refer to it. So there was something bad about, bad about mentioning race. And, but the funny thing is I personally was so curious about different people's experiences, but there wasn't even really any space because it was sort of like it was the wrong thing to do. And the only thing that I and I feel so sad about is this. Talking about it. But the only thing that I remember was hearing about a black neighborhood as an unsafe place. And so that was all that, that was most of what I had in my, my mind, in my images. It was this fear and boundaries. And I mean, I've, I've done a lot of work over the last five years to shift all of these images, but they are powerful and yeah, I, I mean, that's, I guess I'll leave that here and,
Christal: well, thank you for Renee for having the courage to share your personal history and your personal story. We really appreciate hearing it.
Renee: You're welcome. What about you Christal?
Christal: Yeah. So I had quite the opposite experience in my family. And so race was talked about all the time. And I always share the story about me being a little kid playing on the, on the floor with my dolls and, and hearing my father and my uncles stand around the bar, having drinks, talking about the white. And the white man is not gonna let us do this. And the white man is gonna do this and the white man, he has his foot on our neck and the white man. And I remember as a little kid thinking, who is this white man? And why is he so mean and is he coming to our house? And so I grew up hearing that we should be fearful of white people. And there were times and instances where we would be out in public. And I bring up the instance where we were in the mall one time and we were about to go down the escalator and we got there first, me and my family, but a white family was coming and they got there maybe just a minute or two behind us. And I was just about to step onto the escalator. And my mom pulled me back and pulled me aside. To let the white family get on the escal first. And she said something like, oh, sorry, sorry, come on. Then she said to me, get outta the way. Come on. I can get outta the way. And I remember thinking to myself, Why couldn't we get on the escalator first? And why were we being a nuisance just by being present? The white folks didn't ask to get on first, but my mom felt like it was the right thing to do to push us outta their way to let them go on first. And so I was constantly being fed that white people were superior. And that we were inferior and that we should be fearful. And so I didn't even realize that. And then I was bused out of my neighborhood, which was the message that my neighborhood was not good enough. Right. And so I was constantly fed that black people were not the same as white people. And so I didn't even realize all of that Carol, until we started having these conversations that Renee and I are having about how much that was ingrained in me as a child. And so it has taken me a long time. For me to come around to my own feeling of self love and self acceptance and self-worth and particularly in doing this work.
Carol: Yeah, no, I appreciate you sharing.
Renee: Thank you so much. You appreciate so much your story
Carol: Then since I put you guys on the spot, I guess I'll have to reflect on my own. I mean, I think yes, mine has in common with Renee's that race was invisible to me. I grew up in very segregated areas here in the greater Washington DC area. And then my dad was in the foreign service, so we were overseas in Europe. So it was primarily European, although the country's demographics were changing as I was growing up in two different places. And so when I've had these conversations before, and it's been reflected back to me that the, the time that I noticed race was when there was a black kid in my class, in, in first grade. Right. And so that's when it was an awareness for me or when I was on the London tube and I first saw somebody with dreadlocks and he was like, what is that? And I was a kid, you know? And so I, I think, I think I had that experience of a lot of white people. Since I was part of the dominant culture and had so many boxes that checked off the privilege boxes that that race to me was pretty invisible and, and not, and not spoken about. And so yes, to have to unpack and UN I think we all are untangling all these messages, all these things that we've internalized and, and just need to keep doing that to, to, free ourselves from all of this as much as we can.
Christal: Wow. Well, thank you, Carol, for sharing that it's very brave. We appreciate you for sharing.
Carol: So you talked about some steps that, and obviously every organization's gonna have different steps that they're gonna be taking as they move along in this journey. What are some examples of success? I know Renee wants us to, to look on the brighter side and not just focus on the problem and think that there can be solutions and we can move in, in a direction of helping more people have a sense of belonging. What are some successes that you've seen?
Renee: We, we have gone through the process with a couple of organizations and got, again, we haven't solved all problems. Sure. No, but we have, we have worked with them too, to foster conversation and build a plan. And can, and and that they would continue the work going forward. And also we have gotten them to make connections between their work on the board and why this, why it matters to build belonging and talk about race. So, for example, we worked with an arts institution and we started talking about. Well, who needs to be served, who is served now? what, what, where is the organization located? Where are you creating events? And, and why does this matter in terms of even the future of your organization? Right? So it's like this isn't just about us in the room. It starts with us in the room, but it really radiates out. In terms of the future of your organization, if you're ever gonna survive, because it's like, are you only gonna be an organization that's gonna serve white people in this white neighborhood? Or are you gonna be something that belongs to the people of all races and get them to think about that. And so really deepening what is at stake here?
Christal: And Renee suggested that, because I think one of the issues that we found with that group was that the black people in the community felt like the museum was not located in their community. It wasn't, they didn't have access to it. And so we talked about maybe having a pop-up exhibit and taking the exhibit to them, to their community, maybe in their community center, maybe at their library, maybe in a place where they can walk to it, as opposed to having to take three buses and two. To get to it. And I know that that is something that has been considered. So we're praying and hopeful that they will take some of the things that we said into consideration and maybe try to reach across the lines and, and give access to the artwork. And, and, and also, there weren't many pieces of artwork in that museum that represented those communities. Right. And so Renee and I actually pulled out one of them and had them talk about it. And, while it was that one, I actually went and visited that museum and that piece of artwork, which was absolutely beautiful. It's on the back wall behind like four or five different walls. You gotta walk in and out. You have to walk in and out of the, and then on the very back wall, that one piece of artwork representing a, a, a church scene of people of color. But if you don't make it to that back wall, if you cut your visit short and you decide you're gonna go get some ice cream or something and, and not make it to that back wall, you're gonna miss that piece. Mm-hmm . And so why is that piece on the back wall? Right. And so all of these things, , all of these things are things that we, we, we, we brought to their attention and so practically they've moved that piece and we'll, we'll see what. And
Carol: Those looking for those glimmers of hope. And I think it's, it's taking away those blinders. So, I talked about how, for me, it was so invisible and now, I can't look anywhere without seeing the implications. And. and I think also just like everyone has biases, it's built into the way our brains work. So the shame that people have about those, yes, those are the stories you were told. Those are the stereotypes that are in the culture, but how can you start, questioning those, thinking about it differently. And it's still in the stem, right? The way back to a part of our brain that's always just looking for. Foe or friend the foe or friend. And we have to have all those shortcuts or we wouldn't be able to manage in the day, but then it's like slowing down, taking the time, questioning, like taking a pause saying, Ooh, no, that's not how I wanna show up. How can I do it differently? Moving forward? Mm-hmm .
Renee: Absolutely. Oops. I wanted to mention Reesma Menakem and who we just really love his work and a black man who talks about black bodies and white bodies and what we're carrying around in our bodies in terms of love and fear and hate and all of this, because this is very much, sadly, and, and men, other people have done work in. Also, it can be very much on an emotional level. And that's where, again, we're, we're trying to foster these conversations across race to try to get people to rewire a little bit, because this is not just intellectual work.
Carol: Absolutely. Absolutely. Christal, any, any final thoughts? And then I'm gonna shift gears a little bit.
Christal: No, I just wanna encourage those, those organizations whose boards have not really thought about this, or have not delved into this work to really just begin, it, you have to. Start, what do we say? A journey of a thousand steps begins with just one small step. So you have to just start, and if you're not sure where to start, you could certainly reach out to Renee and I, but find someone who could help facilitate the conversations because it needs to happen and it's no longer an option. The world looks different than it did a hundred years ago, 50 years ago, 10 years ago. Right. And so it's time. It's time for you to, to, to do the work. And Renee and I are certainly here to help. If, if you need us.
Carol: Yeah. There is definitely magic in getting started. Well, like I said, I will shift gears a little bit. At the end of every episode, I play a game with folks where I ask them a random icebreaker question that I pull out of a box of icebreakers. So I'm gonna ask you both the same question: who had the most influence on you growing up since we talked about growing up.
Renee: Well, I can, I probably can start. I was part of a Jewish youth group. It was actually called Hannah Szenes. And so Hannah Szenes was a paratrooper who was also a writer who died in the second world war. And I just really appreciated her writing her thoughts. Community and connection and the challenge of, of all of that and, and her desire for a better world, a better and more just world. So if someone just, comes to mind at the, at this moment,
Christal: Yeah. And what immediately came to mind to me was my dad. He just while he's deceased now, but, and and certainly while he was not perfect, he had a high moral compass and he just really just taught us the difference between right and wrong. We used to say there's a right way to do things and there's a wrong way to do things. We laughed at my sisters and I laughed about that today. Cuz we, we always say, people don't care, we're always the ones trying to do the right thing and other people don't care, but he was just a, a man who believed in hard work. He believed that, if you, if you worked hard, you, you, you got, you got success. And if you're treating people right, then even if they don't treat you right. If you treat people right, then you're doing the right thing. And so I think that's probably stuck with me the most. I can always hear his voice in my head. And so that's what I'm trying to do. I'm trying to do the right thing,
Carol: Carol. Excellent. Excellent. I'm trying to do the right thing each day, too. So what are you guys excited about? What's coming up next for you. What's emerging in the work you're doing?
Christal: we gotta talk. We were in the middle of trying to write this book. All right. Well, not even in the middle. We're at the beginning.
Renee: We have been interviewing people about this and we have our own work and we have some, a framework that we have created about this work. So we're really trying to write it down. So, yeah. So we're writing a book. We still are offering the training for boards. We'd love to hear from people who are interested and, and yeah.
Carol: Yeah. That's exciting. Well, let us know when the book comes out and we can add something to the show notes and we'll, we'll put links to your bios and the links that you've talked about and how to get in touch with you. All of that'll be in the show notes. So, but appreciate both of you. Thank you so much for coming on. Thank you so much for the work that you're doing.
Christal: Thank you. Yeah. Thanks for that invite. Yes, we appreciate you as well.
Carol: I appreciated Christal’s point that we need to give ourselves and each other grace when engaging in these difficult conversations. It took us 4-500 years to get where we are and we are not going to dismantle these systems and ways of thinking overnight. Yet this also doesn’t let folks off the hook- especially white people – from continuing to examine themselves, their thinking and how they show. And to keep stepping into growth and learning. And for white people to reach out to other white people who are a little further ahead of them on their equity journey rather than defaulting to reaching out to people of color in their network. That is part of doing your own homework as a white person. I was also struck by the differences in each of our racial autobiographies. Of how within white families – Renee and mine – there was little or no conversation about race and how in many, but not all ways, it was invisible. And for Christal the experience was the opposite. It was a topic of conversation frequently. And in both Renee and Christal’s story there was an element of being taught to fear the other. So it is an uncomfortable conversation – especially if you are white and you are not used to talking about race. Or even if you were taught it is impolite to talk about or a taboo subject. Christal’s observation that white people come into the conversation with fear and people of color with anger – strong emotions to handle and uncomfortable emotions to have in the workplace. As a fellow white person, I invite white people to step in and manage their fear and be in the conversation, knowing that you will make mistakes and screw things up. For people of color I appreciate the grace, generosity and patience I have observed over the years – all in many ways probably undeserved.
Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Renee and Christal, the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. We want to hear from you! Take a minute to give us feedback or ask a question at missionimpactpodcast.com/feedback. And until next time, thank you for everything you do to contribute and make an impact.
This episode is the final part of the Culture Fit project that Carol recorded with her son-in-law Peter Cruz. In this episode, Carol, her cohost Peter Cruz, and their guest Dr. Gia Grier McGinnis discuss:
Dr. Gia Grier McGinnis is a senior leader with over 17 years of broad-ranging experience in program management, advocacy, and community outreach. She has a passion for public engagement in STEM, and currently serves as the Executive Director of the UMB CURE Scholars Program, a groundbreaking healthcare and STEM pipeline program for West Baltimore youth. Dr. Grier McGinnis is a Baltimore, Maryland native where she still resides with her family. She enjoys exploring urban green spaces and volunteering to promote mental health awareness.
Important Links and Resources:
Carol Hamilton: My guest today on Mission Impact is Dr. Gia Grier McGinnis. This is the last of the series of interviews I did in collaboration with my son-in-law Peter Cruz as part of our culture fit podcast project.
Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I’m Carol Hamilton, your podcast host and nonprofit strategic planning consultant. On this podcast we explore how to make your organization more effective and innovative. We dig into how to build organizational cultures where your work in the world is aligned with how you work together as staff, board members and volunteers. All for this is for the purpose of creating greater mission impact.
Gia, Peter and I talk about the challenges young people of color face in seeing themselves in STEM fields given how historically – and currently – white male dominated the fields tend to be, how she found role models and mentors and has played that role for other, and how she sees the impacts of health disparities play out front and center in the work she does and how the news of police brutality impacts her students.
It has taken me a little while to get all these interviews for the culture fit project out so our conversation is from last year so some of the events we reference in terms of where we were in the pandemic reflect that.
Before we jump into the conversation I want to let you know about a new thing that I am doing. I am hosting the Nonprofit Leadership Roundtable every couple months. During the Roundtable, you get to talk with your peers, share an opportunity or challenge you are having at work and get some peer coaching on the topic. The Roundtable is free and I host it on Zoom. The next one will be Thursday April 28, 2022. You can register on the Eventbrite site. We will post a link from the mission impact website. It would be great to see you there.
Peter Cruz: Welcome to Culture Fit, the podcast where we do our best to answer your diversity, equity, and inclusion questions that will help you navigate the professional landscape, especially when you are not a culture fit. I am Peter Cruz.
Carol: And I’m Carol Hamilton.
Peter: How are you doing?
Carol: I am doing well, managed to run and grab a little bite for lunch. So that was good.
Peter: Yeah. It's needed. I think the only thing that I've been snacking on are these foods that are good for health. White cheddar puffs. They're like healthy healthy Cheetos Cheeto puffs. Those are the only things like since the heart attack and stroke that I can snack on.
Carol: My favorite has been dried mango. We are now buying in bulk from Costco.
Peter: So now that we've got the snack plugs out of the way, this week we have Gia Grier McGinnis. How are you doing here?
Gia Grier McGinnis: Great.
Peter: Great. For our listeners, can you provide us some context on your professional background, who you are, where you from?
Gia: So from Baltimore city originally, I've had two overarching themes to my career. One is that like public and community engagement, the other is always with health science or the environment. And sometimes those two things have play together and sometimes I've done them separately on the. Right now, I'm the executive director of a program called CURE Scholars at the university of Maryland Baltimore system and healthcare pipeline program for west Baltimore, middle and high school youth. I'm also really into mental health advocacy right now. I'm on the board of NAMI, Maryland. And I know Carol, from my days on the Baltimore GreenMap board, which is about giving access to young people in the community to green spaces around Baltimore.
Peter: Could you speak a little bit about this? The fellowship program that you work with. Could you elaborate a little more on that?
Gia: So CURE scholars started back in 2015 and really the idea is we're trying to generate the next generation of STEM and healthcare leaders for the society to work on health disputes. We actually recruit youth at sixth grade level and we stay with those youth all the way through high school. It's a multi-year program. They're all recruited from the same three west Baltimore middle schools. Very close to the University Maryland at Baltimore's campus which is intended to be good neighbors to the west Baltimore community. And we both provide them with STEM activities year round, but we also have a social work team that helps them with social emotional support and with any barriers that the families might have anything from food insecurity to unemployment. We consider ourselves a wraparound program.
Peter: Great. And, and this is more for, I guess, exposure or would this lead into like, I guess, internships in the future?
Gia: Certainly. At the early grades, a lot of it's about exposure. They do like STEM labs and three science areas. But as they get older we partner with Youth Works, which is Baltimore city summer jobs program. We actually serve as an employment site. For their summer, they do get paid to do their STEM work with us. Once they hit high school level we also have a team that works on college career readiness. The goal is to actually walk them into competitive STEM majors on college campuses, or for those that maybe don't feel like college is for them to explore careers that may require maybe two year degrees with something more technical.
Peter: And, and for that being that STEM is, and I think we've all experienced this like as, as women or people of color. But STEM is a very white male dominated space. What are, what do you feel like are some key areas that you yourself or the program and the fellowship Tried to address and I'm like holding on for, I guess, the code switching, the amount of code switching that might, may need to be done or, or simulation at a fairly young age.
Gia: Yeah. I mean, so really what we're trying to do is, get them to see themselves as scientists. Like you are a person of color. You can be a scientist and it's amazing how many scholars will expose them to say a dentist or expose them to say a psychiatrist. I didn't know, black people could be like, like it's tough. It's like, of course, but to them, it's like, oh, okay. Right. That's a career I could have too. And it, it really actually works as a spark, like. A role model that looks like them, which is what we try to do in the program, is exposed to career professionals and they go, okay, like maybe I'll be a genius or maybe I'll be a nurse. Because I see that the other thing we started doing this year is we did a whole week last week on mental health. Trying to get them to learn about self care, trying to get them to learn about, breaking the stigmas on. Like, you can take care of yourself. You can understand that as a person of color, you're carrying a lot of stress. we had yoga sessions. We had a speaker come and talk about black male wellness. We then had a separate session for ladies. really trying to get them to understand. Yeah, stem fields will be stressful. And how do you prepare yourself? You can't change others a lot of the time, but how do you help yourself cope and how do you navigate life in general against stresses that come at you?
Peter: Yeah. Cause those are things that we're all kind of, and it'd be like don't escape those things, right. Like what have you learned from working in this, in this field and doing, like, even facilitating or coordinating these types of things, whatever you learned insofar as your own professional experience. And I mean, I could only assume having to assimilate or coats, which are under like, cause. discovering new things and new perspectives as we become more of a progressive society. Yeah. what are some like new things that are tricks of the trade, but you have even. Oh, like, I have a hot moment, like, oh, wow. I've been doing this my whole life where I probably shouldn't have.
Gia: Yeah. it was interesting. like I said, I grew up in Baltimore city and I always just had a natural interest in the environment and nature before I had a label for those things. And eventually I go off to college and it's Predominantly White Institution and in the environmental studies major, I am the only black woman in all of my classes. And I don't say it was like a bro culture. It wasn't, I mean, it wasn't, it was just, it was a small liberal arts college. it was very, everyone's very chill and Hey, white, white, white very small. And it was a huge culture shock right. Coming from Baltimore city, going to what was on the Eastern shore, Maryland. A small way. But it was like, the black community on that campus did the whole, well, white kids sitting together at the cafeteria, we sat together and stayed together socially and so very early, you learn like, all right, you need support systems. like, every once in a while you see a person of color. Be by themselves. And it's like, eventually they drift to the car. It's like, yes. Right, right. You need, you need us, we need each other. we, that was something very early. It's like, find, find your people both intellectually, but also culturally if you need to. And then as I move through life, I think the environmental fields become a little bit more diverse than they used to be. Well, all that tiny bit, like ma'am, there are more campuses that have the major and things like that. And people talk more about climate change and things like that. But yeah, I mean, when I graduated from that university, I was the only black graduate in that major. But what I noticed was right behind me was another black female. Like she declared like right, right in the class behind me and. That was great to see. Right. So if one person does it right. Okay. It's cool. If one person does it, like, okay, maybe I can do it now. And so in subsequent years, they're a little bit more people going through that program.
Peter: Do you feel like, as you reflect on that time being that you were the first and only. Is it a burden to be that type of a role model? Like, did you feel like you were a role model, even though you were in your mid, late, early?
Gia: Actually I didn’t. And I think that's, you don't really, you're not thinking about it. You're thinking about your own experience. You're not thinking about like younger classmates or and I just moved in spaces that I wanted to, like, I was very active on that campus. I was in student government. Again, like one of the few ran people and that, I just, I did whatever I wanted to. I studied abroad. I did all these things and other students were like, oh, don't, you just want to be black student union. It's like, I want to do everything like I do all the things. But no, I never really saw myself as like chili then or anything like that.
Peter: And when you shifted from guess university to then the professional landscape, like did your college experience in like defaulting and trying to find and establish support systems being that you go into the professional landscape and that it may not necessarily be the case, especially if you look a certain way.
Gia: it's interesting. , I graduated from undergrad and then I went to Washington DC for an AmeriCorps year. it did, they now call it, they call it a gap year now I don't know what to do. I'm going to do it. AmeriCorps is what I called it. And I did, I was working for an environmental health children's mental health network and there was a black female. She's now the ED, but a black female in that office. Again, a role model for me. I call her every once in a while when I'm stuck. But what happened was that the program was really keyed into environmental justice. I actually found by the environmental justice community in DC there is a great community organizer named Diamond Smith. He was really active in South African divestment,but had started this black peace and justice group in DC. So I was doing it. And by miracle work with the children's grandmother, not that work doing environmental justice work, but al doing this peace and justice work with this really incredible leader. I found it. My community of organizers and people that were really committed to inclusion and really loved it. That was a year where I was just like soaking in all sorts of social justice, overwhelmed with it. And it was that time. And I remember it was like the occupation they're all these, like, this is kinda like early two thousands and like DCU is exploding with all the anti occupation stuff. I was like, knee-deep in that. And then over here, I was knee-deep in environmental justice and health stuff. We're kids. And it was like an overload of social justice. And it was a wonderful, wonderful year. But then I was like, I want to go back to school. then I went back and That's a university culture for a couple more years.
Peter: And in that time, did you feel like the university culture had changed at all?
Gia: this time I went off to a totally different campus. University of Michigan. Big huge school. But within that, I was in the natural, natural resources school, which again, had a very small community of people of color in the environmental justice program they had there. And again, like, Here's community again, right this time, our environmental justice group that we're doing like work in Detroit and Dearborn and our mentors kind of, teaching their classes. And so again like predominantly white culture, but finding this group of people that really cared about environmental justice and, and really, thinking in and, and finding a home.
Peter: from your having a lot of experience of being one of few, what are some things that you tried to instill in the CURE fellowship or scholarship fellowship?
Gia: The scholars. And out of school time program, it's also considered a, what they call pipeline program. it's walking the youth progressively into a career field. But yeah, I mean, it's all about raising confidence, giving them platforms to lead, giving them platforms to present to others. one of the activities they do at the end of the year, say. Then called the SIM expo, where they get to present to their family and their community about a science topic they've picked and worked on in spring semester. this is like their time to like, stand up and introduce themselves like when you go to poster sessions at conferences and you could just see like the ones that maybe start out in the beginning of the year, super shy by the time they hit the expert or like, saying their names, shaking hands, eye contact. They stand up a little taller, which, again, like you need to develop that confidence to be able to navigate what's going to come next. a lot of it's about wrapping around them and saying, okay, you can do this. And you're just as smart as any other kid out here.
Carol: Yeah. And I was talking to someone this morning who described those public speaking skills and all the things you're talking about, this. It's really leadership skills.
Peter: And also for, because so far we've been talking about like from the leadership, if you have control over a certain environment, which more often than not, we do not, but if you do. Establishing an environment where these young people, cause yes, they are building up these like hard skills throughout this process, but the soft skills that they're also and needs that they're being that are being addressed are acknowledgement and recognition, which are like the most vital things to not feel excluded.
Carol: Yeah. I heard you just continue to come back to the notion of finding, finding community. As a, as a safe space and a place to, I dunno, hang out, be yourself, not worried that not, be on as a place to rejuvenate that whole importance of wellness. And how do you build those skills and practices that you can keep, keep on keeping on.
Peter: For those young people as that warm handoff like they transition and progressed through the full, through the program is what is alumni engagement? Cause I think like, being a part, when you're a college student being a part of a fraternity sorority, or a club, like you like to go back to those people when you need to do that type of thing exist or, or is in the process of being.
Gia: what's interesting with this is because the program's only five years old, our oldest scholars are juniors and we were literally building the program as we go. And we'll have our first graduates next year, which is super exciting. And we're already thinking ahead, like, okay, they're going to be first year students on college campuses. What can we be doing? How can we get some of them, the thread back and maybe do near peer mentoring with the ones coming behind them because they would be the best mentors the program has eventually as they get older. And so we're definitely starting to think about that. As we look to our first graduates,
Peter: That's exciting to make it. Like, I can't wait. Like I'm sure they are as equally as excited about the prospect of the world opening back up so that they could stop mething very large-scale
Gia: like that it's been hard, you, like the, the scholars you don't want line learning has been tough. I definitely think, yeah, next year. Looking forward to seeing them in person.
Peter: we've been talking for a minute. I only have another one question. Carol, do you happen to have any additional questions or can I ask the classic Peter question?
Carol: I guess I was just thinking that, that this year, even though I obviously, for the program for everyone, it's been a bit of a tough year. And at the same time, it puts all of those issues that you've been working on front and center in terms of disparities, in terms of health equity, or lack of equity. Even right now, as we're looking at the vaccine, roll out how that's not happening in, in an equitable way in Maryland. I was wondering how you're using what's going on right now to work with students and have conversations about it?
Gia: Absolutely. We both provide them a little bit of clear information about COVID as it's a science program. Of course let's learn about neurology. But also, some of them have had COVID. Some of the families have had COVID. I had COVID so just also sometimes, we'll get family calls that say, We have COVID and okay, well here's here resources that the university has. Like, here's how I'm, here are things you can do. And so we've definitely had it hit home for people, but also trying to use it as a teachable moment for science and stem. it is a great time for public health right now. But yeah we've also had, Things with the pandemic just affect families, economically, just unemployment. our social work team helped develop an emergency fund. we have this fun that parents can tap if they need emergency electrical assistance or help someone buy an oven the other a couple months ago. whatever we can do, and of course it was all a very quick pivot, right? we're, everything was a pivot, The pandemic hit and just all of a sudden we had all these new issues and al exacerbated issues amongst our network. And we really had to think about, okay, how do we continue to Pratt support virtually safely? getting people resources. yeah, it's been a really challenging year and then I'm looking forward to the herd immunity or the vaccine distribution pushing out.
Peter: Well, I'm about what we're first firstly, glad that you're doing well. I think the last question that we have is having experienced what you've had in the entire tidy of 2020. Also actually let me ask this question first. We, we address the pandemic, but In regards to the social unrest resurgence of black lives matter that impacted the young people that you serve and also you as a person.
Gia: Yeah. first of all, say this community was deeply impacted by. 2015, it's the protests in Baltimore that went through west Baltimore, it's almost like Freddie Gray all over again for these communities. And our scholars, they read the news. They're very up to speed on what's happening. Some of them express concerns for their own safety of traveling out in space as a person of color because they saw what was happening on the news and they're just like, should I even be going outside now? We brought in a speaker for them, so we could talk through after George , we did a social justice town hall around that, just to get them to talk about that and unpack that. But absolutely these young people are very aware about what's happening around them and their place in the world. And what does that mean for them and trying to figure that out.
Peter: Yeah. Cause it's like, it's one of those things where of course they can see the positive and then you get like, oh, I could potentially replicate that. But that's through my own, I guess, effort and like sticktoitiveness, but things like Freddie Gray, George Floyd, Breonna Taylor, like those things can just happen without my knowledge. But also I could see myself with them as well. now then that transitioned, like, because you're building, we are building these habits as a society. Also your program, your. What are some things that you are looking forward to in the near future or, 2021 and beyond in regards to the program, societally, how the mental health of these young people.
Gia: Definitely looking forward to the end of the pandemic, but also through all the struggles of the pandemic, we've actually done some things that are a little innovative, like things that we never would have normally done had it not been for the pandemic. certain types of programming that we've never done before. All the things we're doing online are pretty neat. And so there's also this sense of, Do we go right back to the way we were or do we hybridize and go, actually that was pretty cool. What we did there, there and there. I also look forward to thinking more about, okay, what does crew styles look like with our curriculum post pandemic? Like, we used to have monsters. Huge events like with hundreds of people. are we still doing that? do we, do we figure out a different way to solve it or maybe we can do that, you know? I think it's actually exciting like this whole year of like, do you ever think differently? I think it has opened the door to be like, okay, maybe moving forward, we do do some things differently. it's actually pretty exciting.
Peter: Yeah. I mean, yeah, there's, we're at this intersection of like potential and like having been through so much. it's like, it's very exciting to actually like, be in the midst of history, if that makes sense. But yeah You don't want to hold up more of your time, I think. thank you so much for joining us. We truly appreciate it. And maybe we'll have you on after the graduation and see how that
Gia: oh, absolutely.
Carol: Well, thank you so much and thank you for all the work you've done.
Peter: Again, thank you to Gia. That was a great conversation and a lot of great insight on her work and her as a person and the journey that she's been on. I think some of the things that really stood out to me is the importance, like you mentioned, of community Wherever you go. It's important to have that support system and knowing that there are people who are going through the same journey as you who have the same concerns is always comforting in a very real way. When you go into professional spaces that you are truly the minority, she's another person who is one and only that it is very intimidating and scary. Kind of, for me at a younger age, I would probably avoid those spaces. Yeah, so, the importance of community and being recognized and acknowledged as a person, as a being, as, as someone who is different, because I think most spaces want to be like, oh, we're all family here. It's like, nah, we're all different. And that's okay.
Carol: Yeah. And I think when we pulled together our tagline. Podcasts and, and name. And when I was listening to that again, I'm thinking, oh God, I hope people don't think that we're kind of, advocating that people have to, be a culture fit or have to assimilate or have to take on these attributes. It's more a recognition that that's the reality. And a lot of people are navigating and Yeah. just that, that just acknowledging that reality. And how people have to manage those to survive and thrive.
Peter: It’s really like a spotlight on the struggle that we all go through. The mental gymnastics that we all have to play as someone who. Isn't part of the majority. And I think as we go and have more conversations, different people will have a couple of episodes where it's just us and talking about our experience and juggling all that. Yeah, the importance to, for stem exposure. And we're doing the importance for, I guess, The emotional and, and mental baggage that we have. Like we're exposing everyone to that. These are all very real things. And what you're going through is also just as real.
Carol: Yeah, absolutely. In that support of a, of a group of folks going through it together to make it just a little bit easier.
Peter: Sure. All right. So. For us please send those over to email@example.com. And we will see you at, yeah, we'll see you when we see you.
Carol: Thanks for listening. Bye bye.
Peter and Carol: Bye.
Carol: Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Gia, her full bio, the transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. If you enjoyed this episode, please share it on your favorite social media platform and tag us. We appreciate you helping us get the word out. Until next time!
This episode is part of the Culture Fit project that Carol recorded with her son-in-law Peter Cruz. In this episode, Carol, her cohost Peter Cruz, and their guest Damary Bonilla discuss:
Dr. Damary M. Bonilla-Rodriguez is a national leading authority on leadership development, especially as it pertains to diversity and inclusion. She delivers keynote addresses and presentations drawing upon her experience from roles in the non-profit, private, and government sectors, as well as her doctoral research. Her research about Latina leadership in the United States has served as the foundation for events, conference sessions, publications, and content development - to address the urgency of leadership development for a fast-growing population and create a pipeline of diverse leaders.
Dr. Bonilla-Rodriguez holds a Bachelor of Arts degree in Spanish and Social Work from the College of New Rochelle where she received the College President’s Medal, graduated with Departmental Honors, and was awarded the Sigma Delta Pi Spanish Award. She also holds a Master of Science degree in Organizational Communications and a Specialized Certification in Corporate Communications, both from the College of New Rochelle. Personal endeavors of overcoming statistics and accessing higher education, led her to earn a Doctorate in Education focusing on Executive Leadership from St. John Fisher College.
To change the political and leadership landscape for Latinos, Dr. Bonilla-Rodriguez ran for State Representative in the 189th District of Pennsylvania in the 2016 election cycle where she became the 1st Hispanic to make a State ballot in Pike and Monroe Counties. In November 2019, she became the 1st Hispanic elected as School Board Director in the East Stroudsburg Area School District where she Chairs the Education and Negotiation committees. Passionate about supporting professional organizations, she is a Board Member of the Brodhead Watershed Association where she Chairs the Membership committee, Colonial IU 20 where she serves as Vice President, Prospanica NY where she serves as Vice President of Professional Development, Latina VIDA, Latinas on the Plaza and an Advisory Board member for several organizations including: The Board of Hispanic Caucus Chairs, Monroe County Children and Youth where she leads the Education committee, SciGirls, and the Alliance for Positive Youth Development. In addition, she was appointed by Governor Tom Wolf to represent the Poconos Region on statewide commissions on Redistricting Reform and Latino affairs (GACLA) where she Chairs the Education committee.
Dr. Bonilla-Rodriguez was recognized as a 2014 Coors Light Lideres finalist and the recipient of numerous awards including a proclamation from the NYS Assembly, the Proud to Be Latina Soy Poderosa award, and the SISGI Beyond Good Ideas Excellence in Nonprofit Leadership award. Her published written accomplishments include the books Ethics, Gender, and Leadership in the Workplace and Today’s Inspired Latina (Volume II), as well as contributing to the Huffington Post and being featured by several media outlets including NBC Latino, Chief Writing Wolf, and the Empowered Latinas series.
While, she is proud of her many accomplishments, she highlights her greatest as being the mother of eleven-year-old twin boys, Caleb and Joshua. She resides in Pennsylvania with her boys and husband Robert. Her favorite quote is: “If I have seen further, it is by standing on the shoulders of giants” (Newton).
Important Links and Resources:
Carol Hamilton: My guest today on Mission Impact is Dr. Damary Bonilla-Rodriguez. This is one more in the Culture Fit series I did with Peter Cruz. Damary, Peter and I talk about the interconnections between having to code switch and imposter syndrome, the pressure of being “the only,” and her hopes for the upcoming generations. Welcome to Mission Impact, the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I am Carol Hamilton, your podcast host and nonprofit strategic planning consultant.
Peter Cruz: This week we have Damary. Hey Damary. How are you?
Damary Bonilla-Rodriguez: Hey, Peter. I'm good. How are you?
Peter: I’m doing well. For our listeners, could you just share with us some tidbits about your professional background and who you are?
Damary: Sure. So my background is I am a Hispanic woman born and raised in Spanish Harlem, New York. I've lived in the Poconos for the past 14 years. I'm the director of the leaders of color New York program, which is focused on building a bench of black and brown leaders in New York. I serve on Pennsylvania Governor Tom Wolf's commission on Latino affairs representing the Poconos region as well as served on his redistricting reform commission. And I say that my most important job is being the mother of 11 year old twin boys.
Peter: That's incredible. As an expecting parent myself, that seems challenging.
Damary: Congratulations. It is challenging.
Peter: But in regards to your professional side of it when you were working with. Leaders of color who are trying to enter or establish their positions in, in, in mostly white dominated spaces. Just to jump us off, like what pressures do you see that exist to either code switch or similar, remove aspects of themselves just to like, I guess be taken seriously.
Damary: Your, so a topic related to leadership that is emerging for women and for leaders of color more now than, since it had been coined in the 1970s as the imposter syndrome. And this week, I've talked about it several times because women and leaders of color struggled to. I have the opportunity sometimes to achieve a formal title and position in society to climb the ladder of success, to penetrate the political sector. And once they do get there to really be able to maintain the status, if you will, because there are expectations that. You should speak a certain way or behave a certain way. Sometimes even dress a certain way. Right? For the women, we talk about things like, is it okay to wear hoops in the workplace and be still considered professional? For those of us that are bilingual, is it okay to use a little bit of Spanish or Spanglish? I was raised in New York City and we speak Spanglish. That's another language. And so just being able to understand where. And if you have to shut off some aspects of yourself, which then does not allow you to be your authentic self is a challenge in itself. Right. And then when you do get a seat at the table, how are you able to gain and maintain the respect of your colleagues, particularly individuals that may not be as qualified as you, but based on privilege, are at the table and absolutely feel like they belong. So the conversation around the imposter syndrome is you, you internalize those concepts and those notions that are just throughout society and or not, when you're able to leave those aside and push through what. Like you don't belong at this table or there's no room for you, then you're able to really show up as your authentic self and challenge the status quo. But that's a day-to-day struggle.
Carol: So often I feel like I mean sometimes, and certainly more nowadays they're, they're direct messages that are very clear and explicit about you don't belong, but I feel like a lot of times it's, it's much, it's more subtle, and oftentimes for the four people who are in the dominant culture who are white, who are white men, unfortunately, men that may not even realize that they're taking up as much space as they are taking up, or, assuming competence on the part of other colleagues that look like them or themselves in this.
Damary: Absolutely. The implicit bias in the professional setting is probably the greatest influencer of the environment of whether or not somebody feels like they fit in based on their gender, their sexual orientation, their their age, their race or ethnicity. And you're right. Sometimes people don't even realize because they have biases where everybody looks like them and talks like them. And here comes this individual that doesn't fit what they are used to. And sometimes they just don't know how to react. And I've heard comments from older white males at the same tables, as I am saying, things like you speak out of turn or your tone will not be tolerable. Sometimes I am seen as - and this goes for women leaders and then also people of color sometimes, and often, mostly women of color who are leaders, where you hear things like you're aggressive, or, you are abrasive or, you're, I've been called unprofessional. You're unprofessional because you speak up and you speak. But for me, it's conviction and leadership. You asked me about working with leaders of color and as a leader for leaders of color, I feel like it's my responsibility and I have to speak up and speak out. Otherwise what's the point of being at any given table?
Carol: You say you've been labeled aggressive and, studies have shown that, that same behavior, whatever people were perceiving of, how you were showing. That same behavior on the part of, of a white man would be labeled as assertive or leader, so the exact same way of being the way of showing up, it's just perceived and so different a way, depending on what your social identity.
Damary: Right. And that brings me back to the conversation about code switching, that we were starting to have around leaders of color, particularly when you're trying to fit in, you see yourself in a position to either compromise your identity in terms of not speaking about certain aspects of your life. We see that I'm not when it comes to the LGBTQ plus population, but then also in terms of shifting, if you're in certain places and spaces, You might try to adapt the way you speak, use words that you think will be more acceptable in that space versus when you are with family and friends and individuals that you feel comfortable with. Myself being in academia. Oftentimes I use layman's terms because that's how I best communicate with everyone at every level. But when I'm in the academic spaces, individuals are using big words. I know the big word. I know the meaning of the big words, but I choose not to use them because I'm a communicator and it's more important for me to be able to connect with all individuals at any level, whether they have access to formal education or not. So code switching and fitting in is really about making choices around how much of yourself are you willing to compromise in any given space or, or moment?
Peter: Yeah, and the thing that I wanted to just touch on briefly was just that. This is a thing that is universal regardless, because there are a number of people who are shifting careers or moving to different cities where, maybe if I move to a more progressive city, this probably won't be an issue. Or like, trying to escape it because it's, but the thing is that it's unavoidable in, in your experience, moving from a bigger city to the Poconos, being there for an extended period of time, like. What is that labor-intensive and trying to, I guess, use this for an Eichler, was it, I mean, cause that's the assumption.
Damary: It is labor-intensive Peter. It wasn't, it is. And, and it will be because these are the systemic issues that we talk about. So you're right. Regardless of where you are. There are geographic perceptions. So have you moved from the north to the south? There are certain expectations that individuals in the south have that somebody from the north may not be able to, to live up to. Right. So regardless of where you go, you have to realize that there are cultures within communities. There are people who have lived in certain areas for many years. So some of the issues that I have had to grapple within our community and I've been here 14 years are. Everything from speaking with an accent, which people don't realize, right. It's my New Yorker’s accent. And so I've been asked about, you know the way that I speak, where my from et cetera being labeled a transplant and, and not fully being. The white individuals who have been here for generations, who to me have a lot of wisdom to share in terms of the economy of the community in terms of the educational system and other systems that I want to be part of. And I want to help, and I've traveled the country. So I have a wealth of knowledge and expertise that now is starting to support our community. As I'm leading the diversity, equity and inclusion. For our school district. And so on, in December of 2019, I was sworn in as the first Hispanic elected to the east Stroudsburg area school district school board. And as the first, thank you as the first and as the only, you often have to educate people along the way about what it's like to be you about, what are the issues that are unique to people like you, in this case, students, educators, community partners, through. I also represent us on the board of the colonial intermediate unit 20, which is 13 school districts from Delaware valley out to north Hampton county and focusing on special education. And there I'm also the only Hispanic as well as the youngest and several others first and only. And there is pressure that comes with that. But for me, there is also a reward that I have the opportunity to help create a space that is more inclusive for individuals who are different. They don't have to be like me, but they just have to be different than who's been at that table before me.
Peter: And for people who are numbers like a first and only because I think that's like what's happening now. Right? Many organizations, many companies are having. First ever diversity equity, inclusion person, most commonly it's a woman of color because of the glass. What is it? The glass cliff taking over it. For those people who are trying to establish that type of environment, what are some key things that you have, like tried to implement that were unsuccessful or things that were successful right off the bat, that they should either try to replicate and make their own. But things that helped you get off the ground and establishing
Damary: that because of the individual, whether you're the person that is pushing for change or the person on the other side of the change certainly has. A personal lens on the diversity equity and inclusion conversation and thinking about what is my perception of diversity, how do I promote a more inclusive environment? How do I move the needle forward in my organization? My community and society broadly becoming more equitable and, and being able to serve everyone who wants to be served by this institution or deserved by, to be served by the institution. If we're thinking. School district or a nonprofit organization or a company with a target audience in terms of the organization, it's really about evaluating the policies and practices that are in place. Are those conducive to being an inclusive environment, are those conducive to moving the organization, the institution. Equitable practices or not. And then there's a level of buy-in that has to be gained from every individual at the organization at any given time. You're not going to get that buy-in all at once, but you do have to work with individuals in the respective. So that it becomes institutionalized. And then if you're the person that's pushing for the change or driving the change, you have to be patient, you have to be mindful and you have to be sensitive to meeting people where they are. And knowing that just because you want people to buy into DEI does not mean they will. And just because you want an organization. To take on this effort doesn't mean they will, or they can, they may not have the capacity, the expertise, right? The individuals on the team to be able to do this work comprehensively at least.
Peter: Yeah. I would just speak on, on my own experience that this also it's prevalent in. Corporations or organizations that are actually not white dominant as far as the people involved, because racism is so systematic that we, and white supremacy culture is just prevalent everywhere that we're just perpetuating it without really recognizing it. I remember being in a diversity equity inclusion meeting, and having someone say, well, we are all brown and black people, so where we don't have the same types of struggles, but that's furthest from the truth.
Damary: Absolutely. So you touched on a couple of things. One there's, there is racism and prejudice amongst like individuals, right? So within the Hispanic community, there are over 20 countries represented under that umbrella of Hispanic, Latino Latinex. Right. And there is racism and sometimes division. Even those countries, Dominicans and Puerto Ricans or Ecuadorians and, and, and the mannequins, et cetera. So we can not assume that just because it is a black or brown institution, these things are not happening, but also in terms of the tenants of white supremacy culture, when we think about perfectionism and that pressure, right, talking back to the imposter syndrome that we touched on a little bit ago, that pressure to be good at things, or to have to work harder, to be at certain tables because. I don't see a way in or nobody that looks like you has been there, or nobody in your family has achieved a level of higher education. I mean, I'm one of less than 4% of Latinas in the United States with a doctorate. I was raised by my grandparents who went to the first and third grade. They didn't speak, read, or write English fluently and what they did know, they self taught. Where would I have ended up if I didn't have the opportunity for mentorship for nonprofit organizations given. The space to know that these opportunities existed. And then at the college level, having advisors that supported me and Latinas that looked like me, where I learned that a doctorate was a possibility that wasn't anything I had ever thought about before, but I was open to the possibilities when I got to college, I was the first in my family to graduate college. So then my responsibility is to pass that along to others in my family and my community and society.
Peter: Yeah. I mean, it's because so much of what you're saying and just like I had experienced, I'm also Puerto Rican first in my family. I think when I graduated, I read this study that said like about. Three to 4% of Hispanics just like to go to college. And then of that three to 4%, about 8% complete. And it was just like very, very, it's just an immense pressure and burden to be the representative of everyone. So the simulation just has to come naturally because. shifted and navigated through these spaces. Do you feel like you could answer this? How can we, as you want, but do you feel that that is more existing in education or in politics?
Damary: Oh, this is a whole nother session, I think in both. So in, in education, in terms of access to education and being in this. The student, you do experience the need to assimilate frequently, because if you look around, you're often by yourself, right? And as you stated in terms of what the data shows, but the higher you climb in terms of formal education, higher education, the more likely you are to be the only one. So to finish the journey. So you, you find yourself having to adapt and shift along the way you find yourself having to identify with individuals that may not speak the same language or eat the same foods, but that you can still learn from and have some peer to peer mentorship with, to just make it through the journey and then using the opportunity to help others. In terms of politics, though, we talked about geography a little bit. So if you're in a place like New York city, you're going to find more. People of color in positions of elected leadership, right? However, if you're in places like the post. You're not going to see that. And though we did have an influx of people of color and particularly Hispanic people who moved to the Poconos in the last 20 years, they still have not fully penetrated those spaces. I ran for state representative in 2016 and became the first Hispanic to make a state ballot in Monroe and Pike county. That was just five years ago. That's the reality of what the data shows. Right. And then when I did get on the ballot and I was knocking on doors, I heard things like, you speak with an accent. You're not a NoCal. You should be home with your children because my five-year-old twins were on the campaign trail, handing out flyers and they really loved it. They love people. They love the energy. They say that they're going to run for office. So. That is where we're able to shift the dynamics. When we help our children see the possibilities that we didn't see, right? Because we didn't have the role models because we didn't have the opportunities or the experiences. Then we shift the dynamics because their generation, for my kids, they expect to go to college. They expect to run for public office. They expect to be elected to public office. That's a very different mentality than those of us that have had to really fight. And the fight for social justice is every. It's everything from the boardroom and the school district to, the, the boardroom in any of the organizations that I serve across the country. But even here locally, I was the first Hispanic to be elected to the board of the Broadhead watershed association and Hispanics care about the environment. However, There's a difference between individuals that come from the city who don't really understand, how do I help maintain the waters? How do I help contribute to protecting our environment? Right? So there's a level of education and support and connection that our organization knows is very important. And we've had informational events and have been deliberate about inviting diverse individuals to join. So when you talk about politics, sometimes issues like the environment may not be front and center when people of color do get to the table, because if you've grown up in an urban community versus the suburbs versus another geographic area, The priorities are different to that. I would say it's across the board.
Peter: Yeah. I mean, yeah, like we've been talking about it's all universal everywhere. I have one question that ties into it, but in regards to politics as the world kind of, becomes more progressive in a way. Right. I think the starting off point and the foundation is different based on geography, but The near future when your children maybe run for office or my child runs for office, who knows when in some near distant future, we hope you foresee it? Cause you were just interacting with the two people trying to tell you that you're not from here X, Y, and Z that the need in politics per se. Cause I think it lives out in the public. To Western than need to assimilate.
Damary: I hope so. And for the record, please plant the seed for your child, that they can and should run for office. I hope so. I'm the type of person who is very comfortable standing out, so I don't feel the need to assimilate personally. Just because I'm also patient enough with others to teach them what it's like to be me. And sometimes it does take more push than others, depending on the individual, depending on how receptive they are, depending on how much they actually want to learn about me. But I hope that we are making strides so that our children are able to show up as they're often. So because we use the word authentic leadership often, and, we want people to be authentic. We want people to bring their full selves. And yet when people attempt to do that, we center them. We don't want people to be their full selves. It just sounds like the right thing to say, especially when it comes to the diversity conversation. And, and so, right now the social unrest and the issues that we're seeing and, and in the media and that we're seeing play out in our communities, It's putting a sense of pressure and urgency for institutions and organizations to move some of those that you talked about, that yourself they're creating the diversity officer positions. I mean, across the board every day we see lots of posts. Some of those, even if not intended that way, are just to check off the box. That's what they're doing. Right. Because if the organization does not have an environment conducive as these individuals and we're forcing individuals to assimilate, then you're really just checking off the box. So I'm hoping, but I'm also an optimist. I still believe in a government for the people and by the people because who better to tell us what are the issues that they need to prioritize than the people going through those issues, who better to inform the social justice movements that we are promoting right now than the people who have lived marginalized for generations. Public incidents have happened over the past year or so. And global prices for these issues to emerge to the place where they are right now. So I'm hopeful, but I can't say for sure.
Peter: And that's usually, that seems to be the last question I asked, like, what are you optimistic about and what are you hopeful for? So I'm glad you addressed that stuff. Carol, do you have anything else?
Carol: I just want to say, I appreciate your persistence, you keep showing up, you keep being the one and only, which is that's a huge amount of emotional labor that you're taking on.
Damary: Thank you. Yes, it is. It's exhausting. I've been saying that a lot more lately. And so I'll, I'll share this with you in terms of, in terms of optimism, what I'm optimistic about is people being inspired by injustice to the point that they will step up to the. And take on leadership roles. And I've been talking a lot over the past year about how crises bring about leaders. And so you're either going to sit back and complain and just be bogged down by the crisis, or you're going to step up to the plate and ask what can I do and contribute. And that can mean getting engaged in your child's PTO, or that can mean running for office, or that can be. Anything in between, but it means that if you really feel compelled to see difference, you're going to be part of the difference. So what I'm optimistic about is that more people will be inspired by social injustice, by prejudices that they experienced or that they see others experience. And that, that will bring about more allyship in terms of diversity of racial and ethnic communities. Right. Because we can't sit around and just talk about white privilege and white supremacy, if we don't talk about all the privilege. I was born and raised in the projects in New York City. I'm a homeowner. My kids do not have the same experience that I had. And so understanding that I have privilege in a heterosexual family versus not understanding that my kids have privilege because of the socioeconomic status of their parents versus their parents growing up is important as well. So there’s just a lot of DEI dynamics that that we can talk about. So hopefully we'll continue the dialogue.
Peter: Yeah. Maybe we'll have you on when we talk about intersections.
Damary: Yeah, I'm leading a committee at work on intersectionality and coalition building.
Carol: All right. So perfect.
Peter: So that will be part two of our conversation. Thank you so much to Damary. Thank you for doing that. You don't want to take too much more of your time.
Damary: Oh, great. Thank you. And it's an opportunity to reflect, but yes, Carol, sometimes I'm exhausted. I woke up this morning thinking like maybe I need to throw in the towel on this, on the school board piece. And then I got a message on Instagram that one of my quotes was printed on a greeting card in this new company for. But for highlighting women of color and it, and, and it was exactly about how we remember your blessing, no matter what life circumstances you're facing. And I'm like, okay, I get it. I remember what I said.
Carol: It's terrible. When your own words come back to you. Right? My favorite is when your kids say it back to you.
Damary: That one's great. Especially when they're sassy about it. That's what awaits you, Peter, what mommy, you said? I know I said it. I know what I said.
Carol: Thank you so much. It was great talking with you.
Damary: Great talking with you both. We could've gone on for a while, so anytime I can hang out with you, let me know.
Carol: Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can learn more about Damary and her background, as well as how to connect with her in the show notes at missionimpactpodcast.com/shownotes. We also post the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. Please take a minute to rate and review Mission Impact on Apple podcasts or wherever you listen to podcasts. It helps other people find the podcast. We appreciate it!
This episode is part of the Culture Fit project that Carol recorded with her son-in-law Peter Cruz. In this episode, Carol, her cohost Peter Cruz, and their guest Ariel Salome discuss:
Ariel Salomé thrives on challenging assumptions and limiting beliefs, reframing challenges into opportunities. She possesses the uncanny ability to constructively disturb the status quo to the point where it opens the floodgates of possibilities, leading to transformation. For the past 18 years, Ariel has served as a training & curriculum designer, DE&I practitioner and group process facilitator. She just returned to California from Washington D.C. where she managed National Science Foundation grant-funded projects in STEM higher education reform, supporting the development of STEM faculty leaders across the nation. Ariel is now known as the “Corporate Healer” as she coaches and develops the next generation of leaders in tech as the PM for Leadership Development at Lyft. Ariel is also the founder and space holder for METANOIA, a spiritual community of practice. Ariel received her BA in Sociology and dialogue facilitation training at Occidental College. She completed ICF comprehensive coaching certification and doctoral-level training in human and organizational development at Fielding Graduate University. Her research and practice include transformative learning, ontological coaching, and the somatic release of intergenerational and racialized trauma. She believes that the world’s greatest problems can find solutions when we show up as fully human and fully divine.
Important Links and Resources:
Ariel Salomé thrives on challenging assumptions and limiting beliefs, reframing challenges into opportunities. She possesses the uncanny ability to constructively disturb the status quo to the point where it opens the floodgates of possibilities, leading to transformation. For the past 18 years, Ariel has served as a training & curriculum designer, DE&I practitioner and group process facilitator. She just returned to California from Washington D.C. where she managed National Science Foundation grant-funded projects in STEM higher education reform, supporting the development of STEM faculty leaders across the nation. Ariel is now known as the “Corporate Healer” as she coaches and develops the next generation of leaders in tech as the PM for Leadership Development at Lyft. Ariel is also the founder and space holder for METANOIA, a spiritual community of practice. Ariel received her BA in Sociology and dialogue facilitation training at Occidental College. She completed ICF comprehensive coaching certification and doctoral-level training in human and organizational development at Fielding Graduate University. Her research and practice include transformative learning, ontological coaching, and the somatic release of intergenerational and racialized trauma. She believes that the world’s greatest problems can find solutions when we show up as fully human and fully divine.
Important Links and Resources:
I am Peter Cruz and with all as always with me is
Carol Hamilton: Carol Hamilton, or you want to be here with you Peter and Ariel.
Ariel Salome: Great to have.
Peter: So just as an introduction, Carol has already mentioned our guests' names. So Ariel, tell us a little bit about.
Ariel: Hi, everyone. Thank you for having me. My name is Ariel Salome, and I always liked to lead with who I am, what I love, what lights me up and what I have to offer to the world. So I eliminate pathways for leaders to embrace their full humanity. Which in turn gives them the permission to give others around them to do the same thing. I craft experiences that turn on light bulbs and produce aha moments, but ultimately I'm a healer. So leaders are no longer called to be on blockers and closers, but the holders and the keepers of the mental, physical, and emotional wellbeing of their teams. And I believe that the world's greatest problems, including systemic oppression can find those healing solutions. When we show up for each other as fully human and fully divine.
Peter: Wonderful. How I guess to start us off is how it sounds like it's going to be a very lengthy answer and response, but how has 2020 impacted you.
Ariel: Well, 2020 has actually been good for me. Yeah. I, I, anytime I interact with my team, anyone that I have contact with is as you can tell from my introduction, fully human and fully divine, I advocate that we always show up in our full awareness of who we are as creators and as human beings. And so I just see this as an opportunity for consciousness and the expansion of consciousness. And what that means is that there are so many things that have been beneath the surface, just kind of bubbling, almost like a volcano. So 2020 was that push to get all of the lava to kind of pop out. Scary, right. Nobody wants to be overtaken by the hot magma coming from the center of the Earth's core. However, it's a natural process. It's a cleansing process and. The study, all climates are environments that have volcanoes such as Hawaii. there's a really, there's a beauty that really evolves after the cooling of the magma. There are particular plants, floral, and fauna that thrive in that environment. And I see this as a kind of evolution. So for me, I've landed in my career at a tech company. I worked for Lyft. I am the program manager for inclusive leadership. I also have my own coaching and consulting firm amid a NOAA experience. And I've had this kind of transformation of my own. So 2020 has been great. And I just see it as a healing opportunity for us as individuals and as a collective.
Peter: Yeah. It's certainly there, there certainly has been instilled, like, I think this is one of the first. Like I guess I've only been alive for like 31 years, but like in the mind, short time, just seeing how you're actually witnessing a lot of change and you're like in the action, you're actually being a part of it. Like, these are the things that people will read about, decades from now. So it's interesting, but also very foreign and unique and uncomfortable at times to be a part of it, like trying to question what you can do as an individual who may not be working in some of these professional spaces or, if you are a kind of a quote, unquote cog in a wheel at an organization. Like what can I do to try to steal the change? For those people, we will talk about like, I think leaders in those spaces. But for people who are kind of. Active members of the change, but may not have the power to instill it. What has been your experience with them? Like what are some words of wisdom for those people?
Ariel: Yeah. So let me clarify this. I actually think that everyone is a leader, so it's not just about where you sit in an organization, but you're the leader of yourself first. You're the leader of your family? You're the leader. Non-positional leadership is just as important as positional leadership. We all have a part to play in this kind of evolution. I love Benjamin Zander. He's an orchestra conductor, and he talks about leading. Any seat bets are in. So we know that in the symphony, those who are in the first chair I played the violin as a child. And so, being that first string is what you are in, in the first seat is what you aspire to.
But everyone in the orchestra has a part to play that is very critical and important. So it's really, I like to say, if you, if you bolster your own. Of self first, right? Where do I fit into this macrocosm of society and all of the societal ills and the structure that exists, where is my place? And I say that it just starts with education, educating yourself, enlightening yourself, and then. Spreading your own personal gospel after. Yeah.
Carol: And I loved how you described it. Kind of 2020 is the metaphor of the volcano and what's been bubbling underneath for a long time. And for some folks that. The question for 2020, why's why now? Why, why did it take y'all so long to have some awareness of what's been going on for a very long time. But there've been folks trying to do education and trying, building kind of a I don't know it's in some ways, like getting people ready to then this outside, I don't know. It's not really outside, but all these forces coming together in a particular moment, allowing company difference. Whoops. They want my pen allowing something different to happen. But yeah, it's been building for a long time.
Ariel: Yeah, there's a, there's a concept part, the law of diffusion of innovation.
And I believe Daniel Pink's book is the tipping point, or is that Malcolm Gladwell? I'm not sure it's one of them, but the whole point, the whole point is there's a scale by which people you have early adopters, and then you have the great majority. And I think we've just reached that majority. And so we're starting, we've seen the tipping point.
And now the rest is kind of like waiting for people's old ways to kind of die out. And with this, the oncoming generations to really carry these messages forward, because I think that the whole, the next generation of. And just like beings are gonna, Ooh, I do not feel like the amount of I guess I think because people who are, I guess, a little more resistant to the change will just feel like they're just overwhelmed with this wave and this rush.
Of change because I think the generation below me, like generation Z, like they are far more with it than I ever was at their age. And, they have the vocabulary, they have the quote unquote arsenal and, and I think, with millennials and gen X, so like as they're, I guess we're moving up in these organizations as well. So, and if we're trying to, I guess, More receptive to feedback. I think that's always something that I faced when I was an employee talking to someone much more senior. It's just that open door, that flexibility, that, that, that kind of desire to change and leave something better. Wow. I'm going to do my best to like, try to instill that change. Probably going to feel at a place because of what I've been used to in the professional landscape versus what everyone who's going to be coming up in their workforce. You mentioned how we all have different roles in this for people in regards to diversity equity inclusion, who may be part of the majority. And I think allyship and co-conspirator ship or terms that have been thrown out there. How, how can they act on their desire to be one of those people, but not knowing where to start?
Ariel: Yeah. Yeah. I like to say that it begins with cultivating courage. There's this level of like a zero F's that you have to give. And I like to consider myself to be a status quo disruptor. And I think if we take on that persona, if you will, to be a status quo disruptor, and just be like, you know what? This is. And it comes down to meetings. When you hear, interrupting emails, I've done that at previous employers, I've seen, I've been CC'd on emails and I've interrupted language that wasn't inclusive. I've been in meetings and I'm like, Hey, I haven't heard from so-and-so. Let's make sure everyone has. When I do leadership trainings for lifts and we do a word cloud in the beginning of our inclusive leaders training is where who's in the room and who's not in the room. So yes, of course, I'm going to keep referencing leadership because my personal philosophy is everyone is a leader and I do leadership development. However, Just for the everyday individual contributor. Who's not a people manager, just that, like I said, taken on that persona of like, if I see something I'm going to say something and, and it's, it's safer to do so now than it ever has been before. And learn. Go ahead.
Carol: What were you saying about stepping into courage and building those muscles for courage, because I think one of the I mean, one of the cultural values in, in white culture is being polite and, being conflict avoidant and skirting around the issue. And so you, you're having to step into something that's kind of counter cultural and, and. But I think it is in those small moments, right? I mean, there's so much culture. We talk about culture is kind of this big thing, but it's really made up in all of those small moments, interactions between people. How are you showing up? And so it goes back to that, each person can be a leader if they're thinking about how they're showing up and, and it may not be calling people out, it may be asking, asking that disruptive. It interrupts the kind of just status quo, normal, how we might go about.
Ariel: Yeah, absolutely. And we've witnessed that this week as a country, as a global community, when Meghan [Markle] and Prince Harry came forth to share their story, it took a lot of courage and it also showed like, this is real, you know? Yes. And everywhere. We have this culture of silence, because that's just the way it's been. I mean, if that wasn't one of the top themes of Megan's experience was this is how it is, everybody's gone through it, you know? And it's like, Does it really have to be that way, especially for those who like pledged awardees and fraternities I've always thought like, well, why do we have to keep doing it?
Carol: Just because it was done that you can't, we have the hazing and sororities and fraternities hazing in professions.
Ariel: Exactly. Yeah. Well, I had the, I had to do that. XYZ entry level person. So you got to do a hazing theory. Yeah. I just came from five years working in academia and higher education. The process of obtaining a PhD and becoming a tenure faculty member is just as fraught with hazing as ever. So with all of these, right. That's a theme that we're seeing. So why can we just ask ourselves why? And is there room for something else?
Peter: Yeah. And what's, it's like this history of modesty within like kind of like white supremacy culture, like. What do you, what are some, I guess, I guess maybe I'm asking for like a free lesson here, a pro bono lesson, but like for, for younger people of color who had to assimilate into these like institutions, how, like, what are some recommendations for them to like, kind of shake it off and, have, I guess the courage and build that stuff when they've kind of been beaten down.
Ariel: Yeah, I would say that. One tip, I would say, is find community and find your safe space. I have been fortunate to land in a place at Lyft that values people being their authentic selves and being able to bring their full selves encouraging, if you're in a position of leadership or an influencer in any culture, can you. Can you create a space or a safe for everyone to be themselves, to disagree on something and to move forward? I also, I also would suggest, imposter syndrome, I just came out of a lovely with Dr. Chayla white Ramsey taught. She taught imposter syndrome for the forum. Great, great group in a network of women who are teaching career development. And it's, it's a pastor syndrome is a really high experienced psychological experience for people of color. And then we also in whistling Vivaldi, the author talks about what it means to have a stereotype threat. They kind of all fit in the same category of what it means when this perception of who you are, because you're a member of this group that's underrepresented or that's melanated, or that's clear that, this. Somehow going to impact how you're able to show up, but how can you challenge even those internal narratives that because you don't quote unquote fit in one way that I did this for myself personally, because I am a spiritual mystic. And so I infuse that in everything that I do. So it's really hard to give an answer that does not have some type of spiritual undertone.
So I'm really big with affirmation. And one thing in my early twenties, when I was having a difficult time finding my place in my work style, and how to lead and how to build teams. I said, I bring value wherever I go. And I just kept saying that to myself because I was receiving these messages. Like you're not valuable, you're creating problems, there's chaos around you. And I was just like, you know what? That's not true. I'm not going to receive that near. I'm going to receive this narrative. I am going to create a narrative that I create value wherever I go. Another message that's pervasive. I don't know how this shows up in other ethnic groups, but from those particularly who are descendants of the enslaved Africans who were brought to America is this notion of you have to work 10 times harder to get half of what, the predominant group. I challenged that narrative. I was like, that's not true.
If I show up and do my best, I'm going to be rewarded. Now, a lot of people would be like, oh, you can't say that you're disregarding the experiences. Yes, they are very real experiences. But in our process of acknowledging that we are also divine beings and we have the power to create and shape our world, our world through our thoughts, actions and our. If I continue to tell myself, I don't have to have this pressure of doing 10 times the work of someone else to get half the recognition. I'm just going to be the best at being me and people are going to see it, the period. And that's, that's how I live.
Peter: Yeah. I mean, I remember like just some still, I guess, relatively new and relatively young and just like the workspace. Cause I'm probably going to work for another 50 years, but I mean, in words of affirmation are a big thing that I think we all struggle with, especially like when you are part of a minority because you're getting that culturally from your family, like you shouldn't, you need to do this and that and this and that. So you're like, okay, I need to confine that way. You get into the workforce and like, whoa, you're you only have so few doors open to you and your, your comments about your tone about like,
Ariel: Oh yeah. I had a conversation with someone and, and about tone. I was like, oh, I am an African indigenous woman. Yeah. Like that's the story of our life. They're like black women are sassy, they have a chip on their shoulder. I'm just like, that's your narrative. And I don't subscribe to that narrative. And I've had instances where I've been penalized because of someone's perception of being this tall five foot, 10, 200 plus. black women and I'm just like, this is just not the place for me.
Peter: Yeah, exactly. I definitely felt that as well. They're just by your appearance, just like how you, like, what role you'll play within the organization and whether or not you're serious. Like, I, there have been like, cause I'm like six, two was two 50 and like a Puerto Rican man. So, in the summer I get darker. So it was like, people would just, I think I'm a very intimidating presence or, maybe I'm authoritative or maybe like, people don't even want to ask me questions or do anything Slightly, but then it's like my whole professional career has been to dismantle that that's a burden that we have to live with. It's like, no, like all judgements that you may have are just like, no, no, that's not, that's not true.
Carol: I wanted to follow up on one thing you mentioned, you've mentioned stereo threat, a stereotype threat. And I'm wondering if you can talk a little bit more about what that is and how that shows up.
Ariel: Yeah. So stereotype third is a concept that was developed in, illuminated in the book whistling Vivaldi, and the author studied what occurs for underrepresented groups. I believe he was, excuse me. I believe the author was studying African Americans. I'm not a hundred percent sure. But what happens when they sit down to take a test? So if there's a stereotype, let's use the model minority myth. So Asian Americans are told like, oh, they're good at math. So if someone keeps telling you you're good at math, you're good at math, your brain will actually trick you into believing like, Hey, I'm good at math. So the converse of - and let's clarify, we know that that is a myth and that is not for everyone, but the way that our brains work psychologically, we tend to internalize those messages that have been fed to us from the time that we pop out of our mother's womb, and we enter into the world. These messages subconsciously fit with us. So if the message that women or other minority groups are not good at. That way, or if the, even if the teacher, if the student has perceived that the teacher doesn't even think that they have capability, that impacts testing scores. So that's a stereotype threat. So it has nothing to do with someone's actual innate capability, but those subconscious, the subconscious reception of those stereotypes can hinder academic performance.
Carol: Internalizing those oppressive messages. And I guess one, one kind of slight window of hope that I think about is that given that, that all of these cultures and all of these messages, all of these systems were made by people. Then they can be made into new things and that, so I think starting to uncover that, actually this isn't just, it isn't, it doesn't just exist kind of beyond us, where we're either helping to perpetuate or trying to dismantle any of these systems, any of these ways of thinking in everything we do.
Ariel: Absolutely. Absolutely.
Peter: I think I only have one more question. So the question we ask every guest is: as the workforce had to shift in response to COVID and that vaccinations are being rolled out, so they can only have one, it's only safe to assume that there will be a return to normalcy, so to speak. What are you most looking forward to and optimistic about the post lockdown world?
Ariel: Hmm. That's a loaded question. That's a lot. I actually want to add something to a question you said. When you talked about what can people who are allies and co-conspirators do take another step. So here we go. Another step that allies can take is to normalize, calling out social identity, because what Carol has illuminated earlier around, what is the culture of whiteness? And what are some of them? Old ways that have been passed down from generation to generation are the silence or the hushing because as Carol said, it's being polite. It's not polite to talk about racism, not polite to talk about identity. So if we, I am Irish American. My family has been in this country for X, Y, Z numbers of generations. Or my family comes from Russia. My family comes from Italy. Right. And to embrace that within yourself. So call out like, okay there's this thing called whiteness. And I am a part of it because I don't call white people, white people. Just philosophically, fundamentally, I like to tie people to a land into a nation because that's who we really are. Whiteness is a social construction and it just so happens that people who do not have melanated skin get swept up into this construct of what it means to be white.
But we, there are European Americans. There are people who have. Just as there are people who have origins here in the Americas, the indigenous people, the tribes of those who are also nameless. So if we normalize, I am and I am X, Y, Z, queer black differently. Et cetera, et cetera. I'm Muslim, I'm Jewish, I am, all of these things; because colorblindness is at the root of it is an eraser. You're just erasing people's identity to say, oh, I don't see you because you're just a human. I was like, well, our brains are not set up to work like that. So normalizing calling out an isolating social identity is one thing that you. Find comfort with, and then celebrate, celebrate the differences because diversity is an excellent thing. Diversity is a beautiful thing. And some studies show scientific studies, mathematical studies show that when there are people from different groups who are together, you're going to find different solutions.
Peter: So it's like step one, normalized difference, and then go on to the next.
Carol: All right. Well, and I think it's beyond that, because what I've observed is: it's very easy for someone who is not white, just to name their identity first and foremost, as whatever group they are. Part of that is not white. It is not typical for white people to say I'm a European American. First it says, I don't know something that you can't see. I'm someone who grew up in this place or I'm the sister of a person with a disability, I'm many things that I have to tell you about that. I do not name the first thing that you can say, which is that I'm white. Absolutely. And I think that is what would be different if white people, also people of European descent in America started saying that first.
Ariel: Absolutely. Absolutely. Because we tend to that and that's the function of whiteness is that you don't have to think about what's your right. So you start looking and searching for all these other things. Like when we do this activity people are like, I'm a hiker, I'm a cook. I'm like, yeah. Right. Well, that's not really a social identity, but. Cool. Hey, you know so yeah, you start searching for all these other identities because it's invisible and privileges are invisible. That's what is created to do,
Peter: I think that's it.
Ariel: What was your closing question?
Peter: Oh, I'm just looking forward to the graft or mystic about anything. If there's something to look forward to, if not, then that's also fine.
Ariel: Well, one what I'm looking forward to moving forward, moving on from this point. The evolution and expansion of our consciousness as a collective. So go back to the volcano metaphor, or actually to use a metaphor of the purification of gold. Gold has to be heated so that all of the impurities can rise to the top and to be swept up. And so we're seeing, the, the, what has been impure in our thinking has been impure in our culture, our ways of living, how we're treating one another based on socially constructed identifiers. Like it doesn't mean. So I'm looking forward to the next generation's innovation. I'm a part of a conference that's coming up and this conference, or, and I shouldn't even call it.
It should be called an unconference, but the organizers of this event, the innovation that's coming out. We're not going to be virtual. We're going to be virtual, but we're not just going to sit in a zoom meeting and listen to people talk all day. I mean, the innovation that's coming from these ladies shouting out facets is absolutely amazing. I am so excited just to see what Springs forth from the collective, life is not going to be the same. So it is the beautiful and perfect time for innovation and evolution. If you, anyone who studies any astrologers, are telling us in terms of where the heavens and the stars and the planets are aligned. We're in the same position as the world was when we came out of the dark ages and went into the Renaissance.
Carol: Well, let's hope that this brings around a sauce.
Ariel: Pretty good.
Peter: But really the roaring twenties again. Well, thank you so much, Ariel. It was a pleasure having you. Thank you for having me hope to have you on sometime in the future. I think things are ever-changing so hopefully there'll be another new perspective that you could have, or a new thing that we could have your perspective on later.
Ariel: Yeah. Alright. Thank you so much. Thank you.
Peter: So again, thank you to Ariel. I think one of the things that I took away from that conversation was how, regardless of your position with an organization or company, you are a leader and you play an active role in. And installing change whether it's voicing up from, responding to an email, seeing some, it's kinda like that, that subway attitude, if you see something say something. So that was a very big takeaway from me. What about you?
Carol: And I think building on that, it's just thinking about for each person kind of what's their sphere of influence. So it could be with their coworkers, could be on their team. And write either you're kind of playing along with the system or you're, you're asking questions and, and helping people, perhaps he sees things a little bit differently questioning, the kind of commonly accepted norms that maybe aren't even that are so, so normalized that people don't even see them. So by asking some questions, you can help, help lift those things to the, to the surface from under the.
Peter: Yeah. It's like a, if, if you're naturally inquisitive, then the current work landscape is keen for like, it's just ideal for you though, because people get tired of people asking too many questions.
Peter: That's true, but that's not gonna just be like the old regime trying to instill its power, just like. Be quiet. Yeah. But yeah, for our audience and our listeners, if you have any questions that you'd like to send us for Carol and myself to answer and our guests of the week please feel free to send those to culture fit firstname.lastname@example.org.
And that's it, have a good rest of your day.
Carol: All right. Thank you so much. Thanks for listening.
In episode 35 of Mission: Impact, Carol, her cohost, Peter Cruz, and their guest, Nathaniel Benjamin discuss diversity, equity and inclusion and its intersection with human capital management. This episode is a release of a podcast Carol planned to start with her son-in-law and has many transferrable ideas and concepts to the nonprofit sector. We talk about:
Nathaniel Benjamin approaches the space of Diversity and Inclusion as not only a profession, but as a passion that’s taken hold of his life’s work. As a graduate of Johns Hopkins University, University of Baltimore and the University of Maryland Eastern Shore, his educational endeavors led him into a marketable career in Human Resources -- working in the C-suite level --managing workforce planning, strategy, policy and talent management. But to “really” understand how an organization works, he later found that you must understand its people… the diversity of those who make an organization thrive. He brings 17 years of experience as an organizational Change Agent and a D&I Strategist, ready to exceed your organizational needs.
Nathaniel Benjamin:Peter J. Cruz:
Carol Hamilton: Today’s episode of Mission Impact is a little different. As with episode 33 where I had on Stephen Graves and Peter Cruz – this is another of the series of interviews I did with Peter on diversity equity and inclusion. I worked on a short project with my son in law Peter Cruz and New family obligations in the form of his son, my grandson and new career directions meant that we just did 5 interviews and 5 episodes. I am going to feature those episodes on my podcast feed. While each of the people that we talk to in this series do not necessarily focus on the nonprofit sector, there is a lot to learn from each conversation. Today Peter and I talk to Nathaniel Benjamin. Nathaniel is a graduate of Johns Hopkins University, University of Baltimore and the University of Maryland Eastern Shore, His career has been in Human Resources -- working in the C-suite level --managing workforce planning, strategy, policy and talent management. With a special focus on diversity equity and inclusion
Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I’m Carol Hamilton, your podcast host and nonprofit strategic planning consultant.
Peter Cruz: So this week we have Nate Benjamin. How are you doing Nate? I am. Well, how are you, Peter?
Nathaniel Benjamin: I'm doing well. I'm doing really well. I'm halfway there halfway to feeling very well.
Peter: So for our audience, could you introduce yourself and your professional background?
Nathaniel: Absolutely. So I'm Nate Benjamin. I am, I have been in the industry for about 17 years. worked in the space of human capital as well as inclusion, equity, and diversity. I do small projects with my business Benjamin and associates consulting group. But from a full-time perspective, I am a senior executive for a federal agency.
Peter: The industry that you're talking about is diversity equity inclusion, right. And hence your presence here. I think one, the first question that we want to start off with is, So I've been recently unemployed, due to budgetary cuts as a result of COVID and have been trying to make the switch over to becoming a diversity equity, inclusion professional, and having that be like my main function. but in my search, I found that these roles exist in different departments, whether in the for-profit space, government space or nonprofit space, but mostly they require some human resource experience. So, from your perspective, do you think that DEI strategies and their rollout and that whole part of their infancy belongs or should be responsible for human resources are probably living in different departments.
Nathaniel: Yeah, that's a good question. So I think part of it is, I do think it depends on your organization, right? So, I do think that based on organization, there are times where it should be aligned with your human capital or human resources program, but then depending on the organization, maybe things that are going on, culture as well, there are times where I think that DEI should be aligned directly direct report to your, to your senior leaders, to your CEO or your, your team operating officer, if you will. So I do think that they belong somewhere together. We'll tell you where I don't think it belongs if I can go there. Against it being within the equal employment opportunity space because this organization that is focused, oftentimes in EEO is, is a needed function, but it's very compliance for, and I am very, this is a part of the organization its culture, it's what we're supposed to be doing. And so it impacts your human capital. So you have to be able to take it out of a compliance exercise and put it in a place where it can stand on. and if it's within human capital, it should still be a function that's supporting your overall human capital strategy because diversity is about your people. And it's about the experiences that these people leverage. So for me, if I were to create the perfect organization, your human capital in terms of your processes, then you look at culture, you look at engagement and belonging, and then you look at diversity. And all of those areas together to me is the, the, the strongest framework to create a human capital, centric culture.
Peter: That makes a lot of sense. I think from some of my personal experiences that the human resources staff at an organization is very minimal. and they are responsible for a multitude of different things and to add on diversity equity inclusion on top of that just doesn't seem to work at all. So in, in like, yeah, going backtracking, Is it more of a development and training type of function that they should live just so it promotes that internal exercises and then builds those internal muscles that we should have?
Nathaniel: So, I think there needs to be partnership with your learning and development group. It should live there at all. generally I always look at learning and development as a part still as a subset. I mean, And then if you diversity and inclusion under learning and development, you are devaluing the actual program because you're saying that it belongs under two layers under your human capital strategy. So me, I would want to see either diversity and inclusion equal to your human capital or infused into your human. But to put it lower in the organization, it sets a tone, even if that's not beaten. And then going back to something you said in terms of the human resources, generally being understaffed, which is a common theme across the industry. But if an organization is committed to diversity and inclusion, then they have to be able to. Find the resources, the best support, because DEI should not be an ad hoc responsibility. It should be of your organization. And so when you have your, whatever, your mission is, your human capital strategy is going to align to your overall organization. A DEI is missing from that. Then you're missing the opportunity to hit the mark when it comes to whatever your mission is focused it's as well. So we can't put it in like a backroom activity. It needs to be on the forefront and it needs to have the exposure.
Carol: Yeah. In terms of. To really have it infused throughout the organization, not just throughout the human capital strategy really is talking about, in, in most cases I would guess, some sort of culture change and, and that, that's a, that's a huge endeavor. I was listening to another podcast where the person talked about, I'm always listening to Brene Brown's podcasts. So it was probably one of hers. And, she was saying the, how, if, if they're going into an organization and working with an organization, if DEI is not infused, and if the HR folks are not on the leadership team, they're not working with the organization because that structure alone just shows how it's either valued or not.
Nathaniel: Correct. And, and even adding into the human capital stress. Diversity and inclusion needs to be a part of every segment that you have in human capital, bouncy your management. if you break out the layers of human capital, you have things that are dealing with your executive space, your culture, engagement and belonging. You have your performance management, your employee relations, or labor relations, all of these subsets of HR. And you have to use the DEI in that. So. You have supervisors who don't necessarily know how to manage a diverse workforce, right? So how are you holding them accountable, but then how are you also giving them the tools to be successful? So just that sentence alone, you talk, we've talked about diversity and inclusion, learning and development and performance management all in the same breath. So if you start with diversity and inclusion and separate from human capital things are disconnected.
Peter: Yeah. And I think speaking for myself and I probably Carol as well, like being, an entry level brown man and really experienced about when you have. People who don't share your perspective or from a different generation or from a different workforce generation, or you could say, just have a difficult time connecting and, and not really, I guess, being so open with feedback in general, which and I think we'll talk about this in a future episode, but forces you to assimilate in different ways that. Would be a detriment, not only to your career, but also to their progress and furthering themselves and trying to become a better leader or et cetera, et cetera, whatever they're looking for. the question, my next question, cause it seems like we're, we're leaning towards that now. For organizations or for-profits that may be starting this work and a response to 2020 in general. and the previous administration, they're starting to establish DEI, an entity at their organization where it's going to live. And I think that's, we touched on that already, but we're not to put it, whether where, what are some signs. that you would recommend or not signs that you would share that, they are on the right path, that the work that they're starting out to do seems to be working. and what are some things that they would probably want to avoid, when beginning this work?
Nathaniel: Yeah. So, good question. I think it still goes back to the culture of the organization and I think a way to be able to know where you're going and your progress is to incorporate your feedback mechanisms. Right? So what are ways that you are assessing your org? Because what works for organization A might not work for B, but you have to put, to truly do some type of feedback mechanisms and assessments. And so for instance, there are activities that people use that I've used such as stay interviews, right? Stay interviews are a great way to know what's going on in the pulse of your organization and ensure that questions that you have within your stay interview. Are aligned with the segments of, either areas that you want to see growth in or areas that you have concern. And so if you have a view that has 10 questions, how are those questions linked back within your organizational strategy, right? Looking back into your organization. So if you're looking to see, how, how competitive are we with pay? You want to ask questions that are compensation. If you're looking for clues and questions, then you want to make sure that you're asking questions that can best measure, the, the, the inclusion response of those within your org as well. So I think stay interviews are a great way. They're, they're super easy. And they also show that you as an organization have a commitment to your human cap. And you're not asking the questions when people are walking out the door, hear about you now, and I want to see your success. And so give us feedback to tell us what we can then do.
Carol: Go ahead. I think people are very familiar with the exit interview. Can you say a little bit more about what the stay interview is?
Nathaniel: So the stay interview, it's really a pulse check and you can decide at what point you want to have it. So for instance, if you want to do a stay interview at six months, you joined the organization in January and now it's June. I want to do a pulse check with you to see how things are going. And then I want to be able to assess this data based on this information. And that information is what you're seeking. Now what you also have to do, which is extremely important, is not just to do the state interviews, but what are you going to do with the data? Right? Because if people don't trust that anything will be done, then they're not going to be receptive in providing the feedback. So it's going to be able to say, this is the information that we've captured over X amount of time. And so from this amount of time, this is information that you've told them. We've heard you, these are actions that we put into place as a result of what you said and what that does is it fosters, it fosters buy-in and more people will be prone to be responsive because people know that their words help result in changing or at least shifting organizational [culture]. But human capital space if you lose someone, right? If you're losing your employees the amount of time to be able to backfill the position with a fuse, then with the amount of time that it takes to train someone up to the proficiency level of the person that was in the organization before that's. Right. So you can look at what those dollars and what those costs are, and that can range from anywhere from 30 to 60%. And so if an organization wants to be able to best keep their knowledge management within the organization and to be a talent, then the best way to be able to do this is to be able to, leverage your people, keep your retention low and be able to foster an organization that is inclusive. And here's the needs of the organization.
Peter: And this is different from a three month probationary period where your supervisor just brings you in just to see how, whether or not you're sufficiently getting used to everything. It's really getting a deeper knowledge and understanding of that. It's like a, it's like a reverse evaluation of the 360 evaluation at that point. Right. It's like how they are looking back at you if I'm not mistaken, right?
Nathaniel: Yeah. That's a little bit of. looking at it from, from the organization. So it's more macro than mine. And so from a 360, you're looking at it where, what is the feedback from my peers? What's the feedback from, my, my boss and maybe what's the feedback of someone that's one level below. This is looking at the organization in March. And so if this is Peter Cruz enterprises, how does Peter Cruz enterprises? Because there might be 10 different offices or sub organizations, but how does the organization work? And so you're not just doing this bay interview just for your boss and for your staff. You're doing it in, you're trying to measure this across the organization. What also happens with. Is that you're able to then get the data so that you can do comparison breakouts as well. And so for instance, if you have 10 organizations and nine of those organizations have, let's say, let's stay interviews because the attrition is low and then you have one office where the state interviews, we're doing more of them because there's a revolving door. And then we're getting data that shows that these are some of the same issues that we are reporting. Every time someone comes in the door, we now may be able to use the data. Well, we will be able to use the identity, the data to identify things in particular problems that may exist. There may be, it may not be the result of a supervisor. It may be. It may be, we're not really using the smart use of technology. There may be different reasons why people are staying or going, but you're taking the time out on the front end to diagnose what issues you have so that you're treating the disease. And not this.
Peter: So well, first I want to say like, now I need to get a Squarespace or something for Peter Cruz enterprise and before someone else takes that. How regularly should these types of stay interviews?
Nathaniel: So I'm going to go back to the, it depends because you really want to look at organization, right? If you have a turnover of, the average FTE stays within the organization for 18 months and you probably want to do it sooner. Yeah. If you have an organization where the normal turn is five years, maybe you don't want to do it in the first three months. But I would say that that's where human capital and diversity inclusion have to come together because you have to look at the data from the human capital systems perspective to understand like, okay, attrition is telling me this, right? So that's the human capital folks. Now as a diversity expert, what is this data system? And so now that I have this data and it's suggesting perhaps. When we look at our state interviews that this demographic is unhappy in XYZ and the third, well, why are they unhappy with XYZ third? So at that point, the next step may be okay. I'm seeing that this demographic is experiencing these challenges and is likely to look for a new job within the next six to 12 months. So maybe I then do a deeper dive and focus. And that focus group comprises everyone because we're inclusive. But in that focus group, let's kinda like to hear a little bit more and maybe it's bringing in that third party or that outside facilitator where people will be more candid and open and not have the feelings of, there's any type of retribution should they say? And then that information is then taken and synthesized and then leaders can now say, okay, I have, it's not just anecdotal. I have this information that shares that this is what's going on within my organization. So as your diversity leader, how are you now championing your senior leaders to invoke change? And then that helps you drive your strategy. So that's why going back to what I said before, human capital and diversity have to be. Because there's so much overlap. Can't do it by itself. We can't use diversity as a way where, okay, we're coming up with programs that we're coming up with ideas, but what is your strategy? Because if you don't have the connection to your human capital programs, then you're doing activities for the sake of doing activities without ensuring that there is a clear strategy for your organization.
Peter: And this probably echoes why this type of work should not exist within the compliance driven role, because it requires so much flexibility.
Nathaniel: Correct. And I will tell you, I have lots of friends that have it in their compliance role and, and, and I appreciate it, but if you're asking me for my opinion. I think that that's the wrong place I think is wrong. Is the graveyard for organizations.
Peter: I think we have just one more question. Carol, do you have anything to add?
Carol: No. I mean, I think it's, my experience has been with much smaller organizations, so HR, if there's even an HR person, unfortunately they've been, up to their eyeballs with just the compliance stuff. So, any looking at culture has had to be in a whole organization thing, just because the numbers are so much smaller than I think what you're talking about. but really moving over time it could be that the wording changes around calling it human capital or calling it human resources. Since that in many ways, objectifies people, it makes them objects just like machines and software and all the other things, rather than who they are people and what we want as a healthy culture in an organization. So it'll be interesting to see how those things shift over the next couple of [years].
Nathaniel: Yeah, I agree. If I've seen titles now shifting to more like chief people, officers, and I just think that. I mean, it's snazzy, a little cool if you will, but it's really encompassing what we do in this space. Like everything is about the people and if we don't have the people, you don't have your mission and you're not going to get your bottom line. So, I agree with you. I think that, and, and in an ideal world, I love titles. When I see chief people, engagement, inclusion, belonging. Those are the things that we really are assigned to do. Not necessarily look at, transactional, just resources and capital, because again, you objectify people to just being, a bottom line.
Carol: Yeah. And it probably feels maybe, I don't know, hip or whatever right now, but I'm, I'm my, my hope is that, over time it will just become.
Peter: speaking of overtime and becoming normal. The last question I have is ingrained with educational non-profits and educational institutions. what have, being that we've seen. And have become more and more increasingly aware of how COVID specifically has impacted disproportionally neighborhoods of color, public schools of color or predominantly. And what do you see from your experience and from your expertise may be long lasting effects from COVID in regards to facilitation and, and delivery of, lessons, et cetera. we'll start there.
Nathaniel: Yeah, it's scary. It's scary. my concern and I see it and, I have, I have children as well, and they're going through the pandemic and, interestingly enough, my, my wife was able to start working and she became a full term, homeschooling, parents last year. And so I sit in education, I sit in a seat of privilege, right? We were educated, we could give up one income and be fine, and our children are thriving, but that's one story out of probably a hundred where we're watching particularly, particularly black and brown people who have to not only still work during the pandemic, but are working with. And so when they're working on site, many of their kids are sitting home and they're left to their own devices. It doesn't matter how good their kids are, they're left to their own devices. And so when you look at the one, the lack of resources within black and brown, And then two, when you look at the absenteeism that's occurring, because parents are at work and children have to stay at home. The long-term effects of this is going to be crucial because one who's going to fail children during a pandemic. No one. So you're going to have children that are past the long, and that are going through the system that are inadequately equipped. And so what then happens. You create a pipeline of children that are missing the functional and technical skills that they need in order to succeed. And so then what happens when we get to the 11th and 12th grade SATs COVID is behind us, but the educational gaps are not. And so then you have people. Are ill prepared to go to college might, may not go to college. families are disproportionately impacted. They may not be able to afford college. and then when they get in college, you're systematically taking on some of those challenges. And so what ends up happening is you create a gap really between the haves and have nots. But those that are mostly impacted are those that are on the lower end of the financial total. And unfortunately we see that black and brown people are more represented in that space. So it's not whether or not they can. A pandemic has completely stretched the uneven playing field that already existed. And so what then happened? 10 years from now, 15 years from now, we look at the workforce and do we see people who are more diverse in equal playing fields? Or do we see that there are less people who had less opportunities during this time? So, I say that, all that, to say that I'm nervous. I am, I've seen it before the pandemic. I worked for an organization where we had, and I'll give you this quick example. We had an unpaid internship. And it was a very reputable organization, but most people that were black and brown did not come into the organization. Not because they weren't qualified. Well, it was because who is going to be able to give up for four months of their summer, not making any money only for an experience in Washington, DC where rent and everything else is, above the national average. So there was this ration of who got the opportunities at that point, who got the connections, who could be able to bridge into opportunities once they graduate versus those that couldn't. So now you couple COVID on top of that. You couple that, black and brown people will be disproportionately impacted by that. And you see a system that is not. If you see a system that's so there are organizations that are trying to mitigate that. Of course people are coming up with businesses, of course, where there's more, educational, tutoring and things like that. But like, when we go back to that, who's going to then be able to pay for it?
Carol: Yeah, the ripple effects as you lay them out. I mean, it's just, it could be, and obviously those gaps and impacts were happening before the pandemic. And of course it's just, it just made it so much worse. and yeah, we'll be, we'll be seeing the ripple effects and, and unfortunately, The U S is not very good at history. We're very good at forgetting real quickly, what happened.
Peter: Yeah, because the second part of that question was like, if there are any positive things that have come from it, like, what do you think will like, we'll. moving forward, like, well, being, accessibility is important. Like maybe remote learning, like blended models still exist in 2024, like who? but being that, like what Carol just said, we don't tend to forget about the immediate CMI go back to normal. Cause that's always like what we're seeking. but normal, as you mentioned, wasn't great to begin with.
Nathaniel: Even with the hybrid learning and the different forms of doing that. there may be educational advances that occur, but there's still the, it's the ripple effect. So with the future of work and the future of education, things may be more digital, but then what happens to the businesses that thrive on those, either schools or anything else that is close to that location. I mean, we look at DC right now, DC is half of DC's. And why is it boarded up? Because small businesses especially can't make any money because everyone is in the future of work, if you will. And so then what happens to school? The same exact thing, and who's impacted if you have less schools because you have a virtual model, you have those, the cafeteria workers and the janitors and all of those different people who now they don't have a job or a place to clean because you shut down buildings and impacts your real estate as well. So, I could go on and on and on about it, but it impacts everyone, but we've got to look at the data to see who. Even the greatest impact, and we know what the data is going to show.
Carol: Well, that, that is all true. And we try to, we try to end on a positive note. So I'm curious what, what, you're, what you're looking forward to, what you're, what you're hopeful about, as we move forward in this next year.
Nathaniel: Yeah. So I'm going to flip it because I do actually like to be half-full. I am excited about the future. I am excited about the smart use of technology. I think technology is going to do something for this, for this world in, in, in something that we have never seen. the fact that we can have this podcast and we're doing an interview at 11 o'clock and I have a briefing at 12 o'clock and I have a meeting with clients at one o'clock and I'm able to do all of this, literally from my home. I mean, before. We're literally driving from or flying from or going all of these places and really extending and burning ourselves out. Right. So I think that organizations have the opportunity to, if you seize the smart use of technology in the correct way, and you also are focusing on the culture and the health of your organization. I do think that there are going to be extremely positive, ramifications and impacts from. I'm excited. I'm absolutely excited.
Peter: That's what I mean. I am as well. I mean, if it seems like it's a great time to progress and the cause there's like, I think with a lot of change, that's been instilled over the past couple of months and there's sort of like a whole, like everyone's optimistic at this point, right? We've just been so severely impacted from last year that it's hard to be a pessimist at this point. you just got it just to motivate you. You have to be optimistic. I think that's it for today. So thank you so much, Nate, for joining us. like you mentioned being in a couple of minutes, we are not as important, but thank you so much for taking the time out of your schedule, to speak with us and share your perspective and your insight.
Nathaniel: Thank you. This was a pleasure. I appreciate you so much.
Carol: Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with our guest Nathaniel Benjamin as well as my co-host for this episode Peter Cruz as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Nora Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. We want to hear from you! Take a minute to give us feedback or ask a question at missionimpactpodcast.com/feedback.
Equity in Health Care with Stephen Graves
In episode 33 of Mission: Impact, Carol, her cohost, Peter Cruz, and their guest, Stephen Graves discuss diversity equity and inclusion in the health care sector. This episode is a release of a podcast Carol planned to start with her son-in-law and has many transferrable ideas and concepts to the nonprofit sector. We talk about:
Guest bio: Stephen Graves
Born in South Carolina and raised in the black Baptist church, Stephen had an insatiable curiosity to understand the South’s nuanced history related to race, his place in that story as a black man, and how the Christian faith could be used as a tool to heal or a weapon to hurt. This curiosity set him on a personal exploration, which turned into a professional journey as he pursued and earned a Master in Health Administration from the Medical University of South Carolina. Throughout his career in healthcare and in diversity, equity and inclusion, he has led initiatives centered on addressing health disparities, improving language access, and increasing cultural humility among teams. He has been fortunate to collaborate with healthcare providers, faith leaders, high school and college students, and business leaders in helping them to create welcoming and inclusive cultures where all can thrive.
Cultural humility: https://www.youtube.com/watch?v=SaSHLbS1V4w
Tuskegee Study: https://www.socialworker.com/feature-articles/ethics-articles/The_Tuskegee_Syphilis_Study_and_Its_Implications_for_the_21st_Century/
Racial biases about Black people and pain: https://www.aamc.org/news-insights/how-we-fail-black-patients-pain
Stephen Graves: https://www.linkedin.com/in/sggraves/
All In Consulting: https://www.allinconsulting.co/
Peter Cruz: https://www.linkedin.com/in/peterjcruz/
Peter Cruz: Hey, everyone. Welcome to culture. Fit the podcast where we do our best to answer your equity inclusion questions. That'll help you navigate the professional landscape, especially when you are not a culture fit. Peter Cruz
Carol Hamilton: and I'm Carol Hamilton. And today on the podcast, we're going to be talking to Steven Graves and looking at diversity equity inclusion in the healthcare practice.
Peter: It's a great conversation and I hope you enjoyed the episode.
Stephen Graves: Hey Carol,
Peter: How are you doing Carol?
Carol: How are you doing Peter?
Peter: I'm doing all right. I had a good night's sleep because it's like 16 degrees over here. And when it's really cold, you just sleep real hard. So I didn't move. Not one time. So I'm well rested and well-prepared for today.
Carol: Today we do have a guest. Our guest is Steven Graves. How are you doing Steven?
Stephen: Good. Glad to be here.
Peter: Could you provide some background information on yourself?
Stephen: Yeah. I'm Stephen Graves. I'm a native of a small town in South Carolina, upstate South Carolina called Greenville. In between Greenville and Columbia I started in the healthcare profession dating back to when I was in college interning at a disabilities and special needs facility. Also pursue my master's at the medical university of South Carolina down in Charleston, South Carolina. So I had to have about a decade of experience in the medical field. And just really glad to be here today and have a conversation with you all
Peter: glad to have you for sure. I mean, you're our inaugural guests, so without you, the show actually wouldn't be possible.
Stephen: Oh, wow. That is a privilege and an honor pressure too.
Carol: No, no pressure at all. And Steven, I think, as you've been in that field, you've also stepped into specializing more closely in diversity, equity and inclusion. Is that correct? Is that right?
Stephen: Yes. Yeah. I've been doing the diversity equity and inclusion work. Like I said for the last 10 years, I really opened my eyes during my time at the medical university of South Carolina working with a limited English professor. In communities trying to make sure that they have access to translators interpreters, and really just making sure that those services meet and exceed their expectations to improve the patient experience. I was really blessed and honored to be around some great folks, great mentors at the MUFC community. And it just really opened my eyes to the disparities that are in healthcare, in the medical community and understanding how we can. Address those to have a more equitable society and make sure that everybody's living to their full potential as far as their physical and mental health is concerned.
Peter: Hmm. Great. And this is coming this first, like my question, like it's coming from a place of ignorance because I don't know anyone else who works in the medical field. Especially in diversity equity inclusion. Is there, what are, where are things that are similar? From the medical field in DEI that are, that exist in nonprofit or corporate spaces. And then if there's anything that's unique to there, can you like to shine some light on those?
Stephen: Yeah, that's a good question. I think the similarities are that in order for shifts to be made in order for real change, transformational change to happen. You've got to have senior leadership commitment. Whoever is at the top of the organization has the most power. They have the most influence. Oftentimes they can control where energy is being in place, where resources are being placed. So the one similarity, the main similarity is really around that senior leadership commitment piece. I think another similarity is also around being. Data and evidence-based driven, right? So a lot of times the mistake that people make in this particular aspect of diversity equity inclusion is because there's such an emotional tie and pull to it with feelings and it can trigger a lot of people. People don't take a logical, maybe rational and evidence-based approach. And I think whether you're in the nonprofit space, whether you're in the corporate America space, whether you're healthcare like myself, You still need to be driven by data, right? Collecting what we call real data, race, ethnicity, and language, data, collecting sexual orientation and gender identity data. So that's another similarity. And in terms of collecting that data, and then a third similarity would be around using that data. To sit and drive real goals in terms of what are going to be some realistic goals that we can measure and they can help us chart our path forward. I would say the main difference in healthcare is that you are literally talking about life and death, right? Yeah. A lot of people in other spaces can say, okay, well, this is nice to have. But if you don't have the right type of language, access programming in place, or an effective language access program, it can literally be a life or death situation. There can be some dire consequences if you're not focusing on equitable outcomes, I would say that would be the biggest difference when it comes to working in this space in healthcare lands versus any other field.
Peter: Thank you. I think that last bit does stand out for me, it being about life or death. I think that probably because my professional experience is all in nonprofit, like youth focused, youth empowerment and because it doesn't have to do with life or death, it provides that opportunity to. Second guests like to prolong and like to require more patients because the senior leaders have the option to just like, maybe test it a little bit, but then if it doesn't feel like it will succeed. And, but does that mean that things, decisions come quicker in, in, in, in the middle of the profession?
Carol: The huge organizations that you're dealing with as well. I mean, huge systems with so many people and that, that, that makes the complexity even, even more so.
Stephen: Exactly right. When you're talking about a large health system, I've worked in health systems ranging from 8,000 employees to 25,000 employees. So it takes a long time to normalize this across the landscape. If you will, when it comes to that large healthcare. There is a higher sense of urgency, I would say right now, based on the events that happened last year, I think America's having a reawakening and that's happening in the medical field as well. Thinking about the COVID disparities related to the pandemic black and brown communities being hit harder than other communities of color and white communities. When you're thinking about that, the sense of urgency has elevated recently, those same barriers when it comes to that bureaucratic nature of the hierarchy is still there. And that's unfortunate, but I think, again, I'm hopeful and optimistic that right now there's going to be a shift that happens as a result of occurrence.
Carol: And I can imagine that that sense of crisis, actually, it could be helpful and it could also be a hindrance of, oh, we've just got to focus on COVID right now. We can't focus on those, those other things going unquote. And I imagine that plays out as well.
Stephen: It does, it does. And, me being able to prioritize the advice that I would give to leaders when it comes to that resistance, right. In terms of saying, okay, we got to put this off because there's other priorities saying, Hey, these are priorities within priorities. Right? So wherever the conversation is, whether it's around COVID, whether it's around your EHR, electronic health care, right. There's going to be a lens of diversity, equity and inclusion within all of those priorities. Maybe you're building and expanding your practices, expanding a wing, getting your hospital. You've got to have some consideration for, okay, how are we going to make this accessible, right, for a person with disability? How are we going to make sure that language signage is translated in a way that folks who don't speak English as a first language can understand? So these things are going to be embedded, right? Any initiative, any project that hospital organizations are going to be working on. And that's the case that I always try to make when it comes to prioritizing this work.
Carol: And you mentioned data and evidence driven. Can you give us an example of how that's been helpful and bringing that perspective or bringing that evidence to the team.
Stephen: Yeah. So a lot of the organizations that I've had the pleasure to work inside of and consult with survey, right? So doing engagement surveys and really asking some core questions around inclusivity and inclusion saying, do you feel respected? In the walls, these hospitals, do you feel there are patients who are racial, racially, diverse, ethnically diverse, linguistically diverse. Do you feel like they're being respected, being treated the same, that data can provide a baseline and it can really be useful and valuable to getting you some really great information that you can build off of. So that's one part of the data collection that I'm referring to. Another aspect is looking at patient experience scores, right? So this is something we all can relate to, whether you're. Inside of the healthcare system, or you are receiving services as a patient, everybody can either deliver, how their experience was, or we're going to hear how the experience was on our end as healthcare providers. That data can be stratified sorted by race, by ethnicity, by language, by age or all of these different demographic factors. And you can realize contrast, and you can see those contrasts and that data. If again, if the organization's willing to make that commitment, to look at their data differently, to see, okay, there's a difference because different, yeah, this exists and that takes a little bit of commitment and it takes a little bit of discomfort to look at that and say, White patients are having a much better experience when they're interacting with their nurse at bedside than a black patient is. So those that, that type of data will really help tell a story and validate for the, the nonbelievers, if you will, this work is so important.
Peter: Speaking of non-believers. One, one question that we were going to ask you is the anti-vaxxer community. How has that, especially over the past year during COVID, how has that impacted I guess the increase of people coming into the hospital. And is there a community that exists within the staff? The medical professionals that are also anti-vaxxers.
Stephen: Yeah. I would say that when it comes to anti-vaxxers and those who may be a little bit reluctant to take the backseat, it depends on the communities that you're talking about. Right. So we're talking about black and brown communities. There is an understandable and rightful way of having a district. Yeah, the medical community, right, because of history and because of what we've seen, not only in the healthcare space, but in all of our institutions across America. So the medical community as providers and professionals who have done significant harm over the last, however, a hundred, many years to validate those concerns and those anti-vaxxers, if you will. Yes, whether it's a staff member of color, whether it's a patient of color, I've seen it on both ends. And what part of the work that the medical community has to do is to regain trust of those communities by engaging more effectively and more creatively to make sure that, Hey, we are here for your best interests at hand and alleviating those concerns. But yes, there's definitely. That reluctance piece when it comes to the backs of nations, whether it's, staff members, black staff members of color, or folks, out in the community. Yeah.
Carol: And can you say more, a little bit more about that history of the, that really drove that distrust?
Stephen: Yeah. So I would say, dating back, you can Google the Tuskegee experiments, right? You can think about how women of color are right. Who were pregnant or how they've been treated. So there's a deep history and examples in terms of that level of distrust. And I would say going back to that language access piece, there are some, really Keystone cases in terms of capstones that this suggests okay. One word was mistranslated, right? One word was misinterpreted and it led to a misdiagnosis. It led to the wrong arm being amputated, the wrong leg being amputated. So there's several and numerous examples of that distrust that has been building over time.
Peter: Yeah. And I would also wonder with being that, I guess the white community is more of an individualistic community and people of color tend to be. You know more of a collective so to speak. And if one, one patient has a negative experience, it will already create the whole narrative for their entire community about whether or not they will even, if I'm not feeling well, whether or not I even go to the hospital because they mistreated my friend, they mistreated my mother, they mistreated whomever. Right. So that's that, yeah, that, that, that data that you mentioned earlier is so much more signal, like as equally as significant as it. About the historical context, I would say as well, right?
Stephen: Yeah. That data is current too. Right. So if you think about as recent as five years ago, I won't say the school, but there was a medical school and the students, the white medical residents actually thought that blue, black people's blood coagulated. And they literally thought that black people's skin was thicker and that led to a misdiagnosis and mismanagement of pain and, and under-valuing pain management and prescribing for pain. So the data most currently, and most recently it provides more than enough evidence to focus on communities of color and ensure they have equitable care. Yeah, that data piece is huge.
Peter: I'm looking, you mentioned this, but looking at the past year what we were, we've spoken a little bit about the experience for the patients or potential patients or the community for the medical professionals. How has that last year been? In regards to DEI being that there was like an increased sense of it.
Stephen: Yeah, depending on the communities, right. That you're speaking of within the medical community. Right? So the black and brown professionals in the medical field who I've had the opportunity and privilege to work around, they're saying, okay, well it's about time, right? It's about time, that we're having these conversations, right. It's long overdue. So that's by and large, the sentiment that I've heard from communities of color, when it comes to the white profession. There are some who they're on board, right? How can I be an ally? How can I do better as a provider to better serve my patient? But then of course you have those who are saying, okay, we're just one race. We're the human race, right. Or I'm colorblind. I don't see color, right. And you're thinking to yourself, okay, that's well intentioned. There's some blind spots there. Right. And then, Very far end of the spectrum. you have those folks who have been in the medical field for years, right? Maybe 30, 40 years. They just were not trained this way. Right. They didn't, they weren't trained to have any sort of cultural humility when thinking about the patients, the diverse patients that they're serving. So they have a mindset in place that they develop over time and then, develop a sense of their training that they really have to think through and say, okay, what, what do I need to uncover? What can I start getting curious about to be a better provider? Yes, definitely a range across the spectrum in terms of the response to the DEI efforts and the need for DEI efforts.
Peter: Hmm. I have just one more question. Really Carol, do you have any other questions right now? Okay, with all you've experienced the past four years, right. With administration, do court like that, connected with the pandemic and how people have interacted with Medicare and the medical systems. Are there things that you are optimistic about with the change of administration in regards to the medical profession? Cause I know that people think it's a very, it's a clean slate. A new president. We're all good. Now we got the right guy in office. It's no worries. Like we're all good. Right? We're all family. I'm colorblind and we love each other now again is that, is there any optimism moving forward? Any like short-term goals or long-term goals?
Stephen: I’m optimistic about, from what I've heard from the new administration that has entered is that they are reliable. They are going back to that data-driven evidence-based piece, or they're not saying things that may not be true or may not be validated with data. So I'm looking forward to hearing facts from scientists. Medical experts. And if they don't know the answer to something, I don't know the answer rather than making something up or forecasting something that's not true. Right. And not to get too much into my learning series, but I'm looking forward to not being told to inject our stills with Clorox or other, you know substances that may not, that would probably be harmful to us. So I'm looking forward to that. I'm also optimistic about the focus on disparities. Right? So I think one of the things that I saw coming out of this new administration is a task force. That's going to be developed for health disparities, health equity, especially, during the as we continue to navigate COVID right. So I'm optimistic that there's going to be a renewed focus on communities of color, of being a black man myself. I think that that's critically important. So there's a lot to be optimistic about and, just on a general level, I mean, I'm just looking forward to not being as exhausted. Right. So, and I think that goes for everybody, right? No matter what party you support, I think, everybody can attest to the last four years that it was just a level of exhaustion, whether you were defending the former administration or whether you were radically opposed to the former administration. Well, we can all agree to his bit. It will just be a lower temperature if you will, when it comes to what's happening in DC and how it's affecting our world.
Peter: Yeah, it is, it is, it is wild to think that facts were political.
Carol: We don't have to defend facts as a partisan issue. Oh my goodness. Yeah. Yeah. But I think, as you said, it's a long overdue this, this reckoning that we're having. And as. as groups come together and start really digging into the data that's there. And many people have already researched these things, but bringing it all together into light and to light to the general public through the press, I think it should hopefully move things along.
Stephen: Yeah, that's that, that, that is, I'm definitely hopeful. again, with the information, I think that, the. No, not having so much misinformation floating around. I think that'll definitely go a long way.
Carol: All right. Well, yeah. Thank you so much.
Stephen: All right. Yeah, thank y'all for having me. And I was glad to chat with you all today.
Peter: Thank you, Stevie. Hopefully we'll have you back at some other point, looking forward
Stephen: to that. Thank you. Yeah, that'd be fun.
Carol: So I was particularly struck by his CA our conversation about the mistrust of the medical profession and, and you named folks anti-vaxxers, which I often think of as, as white people who are afraid of vaccinations for their children, because of conspiracy theories around autism and, and lots of misinformation there. I think that history is something that I think a lot of white people are not aware of. And yeah, it's steep and it's going to take a long time to correct.
Peter: Yeah. And hopefully we're on being that, as we mentioned, that facts are now political. Like, I hope that that starts to deteriorate at some point soon so that this will, less of them are no longer political facts and are no longer political and the appropriate people are vaccinated appropriately, appropriately. I think a part that stood out to me was the idea of, and it's something that's open-ended is how do we regain the trust of those communities that have been negatively impacted? I feel like that exists everywhere in every single organization, nonprofit or corporate. How, how do you make sure that people are open and are receptive. That, that seems to be like an ongoing conversation and ongoing dilemma because of how deeply rooted and systematic our racism is or sexism or homophobia is and how ingrained that is and in our culture. So I feel like we'll, we'll probably touch on that in every single episode.
Carol: Yeah. And I don't think it's even real. Right. It's it's it starts to. Yeah. Trust.
Peter: Yeah. Yeah, absolutely. Well I think that's it for this week's episode. So if you'd like us to attempt to answer one of your diversity equity, inclusion, questions, or scenarios for us and our guests, please feel free to send those to email@example.com.
Carol: Look forward to seeing those emails. So culturefitpod.gmail.com.
Peter: Yeah. One of those, try them. Try both of them. Somebody. All right, we'll see you next time. All right.
Carol: Thank you so much. See, talk to you soon.
Nonprofit Leadership with Keisha Sitney
There is a brief discussion of police brutality in this episode around 16 minutes in.
In episode 14 of Mission: Impact, some of the topics that Carol and her guest, Keisha Sitney, discussed include:
- Why leaders need to be role models for their staff and lead by example
Keisha Sitney is the Chief People Officer for The Y in Central Maryland and the founder of Golden Key Coaching. She works to ensure the people strategies and resources support and match the strategic priorities of the organization. Keisha is an executive leader who has been with the Y for 30 years, both at the national and regional levels. With in-depth experience in coaching, talent management, strategic visioning and planning, and facilitation, Keisha has served in operational roles at the YMCA of Metropolitan Washington, led the national multicultural leadership development movement as well as served as an internal consultant for C-Suite leaders from Ys across the United States. She holds a Master's Degree in Organization Development from American University and a Bachelor's Degree in Psychology from Howard University.
Carol Hamilton: Welcome Keisha, great to have you on the podcast.
Keisha Sitney: Thank you. Thanks for having me, I’m really honored to be here.
Carol: I want to start out by asking, just to give people some context, what drew you to the work that you do? What would you say motivates you and how would you describe your work?
Keisha: Well, I have worked for Y the organization for [30 years and I’m] celebrating my 30th year there. And being only 35, it's hard to fathom that I've been in that place 30 years. But in all seriousness, I really enjoy helping people to reach their potential. I think that I started off working with young people, and directing childcare centers, and doing team programs and things, and after decades of operations, I really found that my passion is for the people, the associates, the leaders that are doing the work and helping them make sure that they feel equipped, that they feel energized, that they have all the tools and resources, that they have the confidence to do the work that they're supposed to do. Nonprofit work can be grueling, and sometimes we may give and forget that we have to also pour in to ourselves. So that's a part of my why is making sure that people are able to pour into themselves?
Carol: Yeah. What are some ways that you help people do that?
Keisha: Well, I think that a lot of it is in coaching and reflecting and going through and finding ways to reflect on situations: ‘how did I respond to this, how am I going to do this differently in the future?’ I think that that emotional intelligence and self-awareness is really key. We can get so caught up in the doing of the work, and I find myself telling leaders all the time through our organization: the work is not just the work, it's not just the tactics and the processes. It's how we get things done. It's who we work with in order to move things forward. I think that a part of that is how we are aware of our own selves and how we impact that. So it's important, that critical part of leadership, in my opinion.
Carol: I don't know if leaders are always aware that the folks around them, their staff, are paying very close attention to everything that they're doing. And oftentimes, leaders are relying on what they're saying or what they're communicating in an email, but what they're doing, that is always more powerful, for people to watch behavior and, start to unpack, and doing that reflection so that you can think about, ‘okay, well, these are the things that happened.’ someone's telling me what they saw and that they made some interpretation and it maybe wasn’t what I intended, but that was the impact it had. So it's really key to always remember that, as a leader, you're in the spotlight
Keisha: Yeah, you're accountable, regardless of your intent. Maybe the impact is still being impacted. When you're mentioning leaders and people looking up to you or watching, how do we take off? How do we use it, how do we sharpen the saw? How do we develop ourselves? We tend to say, ‘Oh, we're going to send them to training or we're going to make sure you use your leave,’ but then, ‘Oh, well, no, I'm so important, I've got to work. I've got to be here’ or, ‘call me, I know I'm on vacation, but I'll still be a participant in that meeting.’ And it's risky to, to be the person that says ‘I'm scheduled for leave during that time. Can we reschedule that? I really want to be a part of the conversation, but I've scheduled this time and it's really important to my family.’ Not to say that as a leader, sometimes you don't need to just be there. If it's something that's come up, that's an emergency, but every emergency isn't an emergency. So I think that leading by example and taking care of ourselves and our families is really critical. And it's something that I constantly work on. I can't say I've got it down pat, but it's something that I strive to improve every year.
Carol: Yeah, those are hard boundaries to keep, even when we know that's in our belief, I know that's certainly what I believe and I try to do for myself and then to demonstrate to others. And I have the luxury of being an independent consultant. I used to give the explanation of why I'm on leave. Now I simply say that I'm not available. It's a little easier for me to do that without someone having access to my calendar, et cetera, but it's still hard to maintain those boundaries, and even if you're working, just keep some time for thinking and for analysis, for stepping back and not being in meeting after meeting after meeting as leaders are so often in. Especially now, in COVID, the day can never end sometimes. But I think being aware of what really is an emergency, when is it really critical, and when is it not so that you have those reserves when those emergencies come up.
Keisha: And one thing that I try to remember is, as women, and leaders, and moms, sometimes there's a thought you're supposed to be super-woman or super-mom, and I don't try to ascribe to that. I try to remember that, I'm juggling a lot of balls, but. Every ball is not a glass wall. So, there might be some things that I can let drop and they're going to bounce back and I'll just pick them up wherever they are. Or maybe I can pass it to someone on my team or something like that. But things like my children, or my husband, or my health, those are glass balls that I can't get back. If I drop them, they're shattered. That's been helpful for me to prioritize those things that'll be fine until next week, but this is the priority and takes precedent, so I need to calm myself.
Carol: I love that image because we so often hear ‘I'm juggling a lot of things,’ but remembering that all of those balls that you're juggling don't have the same impact and are not all precious in the same way. You don’t have to be the one juggling all of those things, and you can pull other people in, help them grow by giving them a stretch assignment that you may be in charge of, and maybe it can really help their development.
Keisha: Exactly and people want to help. They want to come through for you. So I think it isn't for us to share those opportunities with others and prioritize for ourselves.
Carol: So, part of your work has been working on building a more multicultural increasing equity within the Y. What would you say has been missing in past efforts to address equity in the nonprofit sector? I mean, there are a lot of organizations that are trying to address that in the outside of their organizations, but I'm talking about inside organizations.
Keisha: We have to start with ourselves internally. If it can't be just a process or a policy, or procedures, we have to start as individuals. We come to work with our own beliefs, the way that we are raised and how we see things. And we are all born with biases and it impacts how we show up and impact how we treat others at work. What we value, who we value. Knowing where people's ideals come from and why they make the decisions they make, or the way they behave. It's helpful in us being more empathetic to one another. I feel like the conversations that are being had nowadays, with the pandemic of coronavirus and COVID-19, and the epidemic of racism, people aren't able to ignore it. I think having these uncomfortable conversations, leaning into the discomfort, and committing to doing it again and again, is what's going to make the difference.
I've led multicultural leadership-development efforts at a national level for our organization. And there were some times where I felt like we were just teaching the diverse leader how to be within this larger structure that is not necessarily welcome. So, teach you - as a person of color - to straighten your hair, to get in, get the interview, say the right things, and do all those things. But how do we change the system so that it doesn't expect me to conform in order to be successful, that I can be valued for. However, if I choose to wear my hair this way, and I know that sometimes it seems like a small thing, but those small things, they just add up and there seem to be many ways where, as a woman of color, I felt like I haven't always been able to bring my whole self to work. So I do think that it's important that we allow folks to bring themselves, and their culture, and their beliefs, to work and not have to hide who they are.
Those conversations are key. And in that leadership development that you're talking about, it's essentially like we're refining code switching or refining, basically teaching whiteness. I feel like that's probably replicated across not only programs within organizations, but many, many programs that are offered as not capacity-building, but just different levels. So that's essentially what the program is about. How is that really helping us get to equity. We need to teach white people to be okay with people who are different. I know that there's a lot of books and things talking about being anti-racist. But we have to continue to just work on dismantling the systems. It's not just teaching one group how to be, or how to respond. It's educating ourselves on how things got to be the way they are. And they didn't just start with us here. Here's the impact of those things, here's how this group might've benefited from these laws and these systems. And then here's how this group may not have benefited or how they might've been kept back as a result of those. And then getting people to make change, how do we bring it to the forefront and then start to dismantle it. But it's in the long haul. It was built over time and it won't be dismantled overnight either.
Carol: Yeah. And it's interesting. I was listening to one of Brené Brown's podcasts, she now has two, and I'm not remembering who the person that she was talking to was, but the person she was interviewing was talking about how, when organizations try to start working on diversity, equity, and inclusion. They'll often go to the policies, the practices, and she described that, as the transactional part of the work. And that was interesting to me - because so often it ends up being posed as somewhat of an either/or of either you're doing transactional, or you're doing transformational and what she was saying, which I found so interesting was you have to have both. So you have to deal with all those practices and systems and how that's all embedded in the code of how we work. That's not enough, it's not sufficient. You also have to work at the relational level and then other work. We're trying to come at this from a conscious part of the brain that actually is not triggering a lot of this. That so much is about the unconscious bias that we've been taught over years. And how that's embedded in our limbic system.
Keisha: It is. We have to do something to consciously stop it and be aware that, ‘okay, this is what I'm thinking.’ This is what I'm hearing. This is what I'm saying, what I'm replicated. I found that one-on-one conversations have also been very, very helpful with - and I can't speak for every person who's like me - but I can tell you how this impacts me. I can tell you how this impacts my children. I can tell you how this impacts my family, and it's exhausting to share. There have been times when I'm like, ‘I'm tired of educating everyone else. I'm just going to do me.’ I've got to preserve myself.
Diversity fatigue is a real thing. I’ve found relationships that are important to me and I've really tried to develop those, whether it's professionally or personally, but by sharing, this is the impact of this. When I hear of another police killing a black person, I think about how that could be my son who is 17 now, who's 6’ 4” and it could be my daughter, who's 17 and just a black, young woman. It could be me, it could be my husband. And sharing conversations with folks. One of my colleagues said, that really hit me when you talked about your kids and my kids, because it's always, that's that family over there, but it's like, we have these things in common, but yet our kids can be doing the same exact thing and mine will be killed and Rose’s will not. So I think that that's one way that I've tried to personally make connections with folks and help them to see things in a different light.
Carol: Yeah. I appreciate that. And I appreciate what you're saying, that there are just sometimes when I'm not going to engage. I need to preserve myself.
Keisha: Yeah. I can't always engage in conversations, and it's not always fruitful. There are some folks who, it doesn't matter what you say, and I'm not willing to sacrifice myself for those types of conversations.
Carol: Yeah. And sometimes I find it can be helpful to identify some bright spots, or people who are operating under those same circumstances or constraints, within the same context, but somehow are having better results. In your work, have you encountered some of those bright spots because I think that that's a place to start working from.
Keisha: Yeah. I mean, I've encountered quite a few bright spots. We have a movement of leaders of color throughout the national Y and we call it our multicultural leadership development. It's mentors, coaches, and supports. And we've created safe spaces, similar to the employee resource group models where you have groups of people who may be able to come together and work on policies. You've got the affinity groups, those types of things, but ours is more of a mixture. Not just African-Americans with African-Americans. So you might see African-Americans, Hispanic, Latinos, and Asian Pacific Islanders. There you might have indigenous folks of which we need to improve our numbers versus nationally as an organization with regards to leadership, reflecting the communities we serve. But for those of us who are members of those communities, finding the commonalities and being able to support one another, educate one another, and to be with one another, and developing our own cultural competence, just because you're a person of color doesn't mean that you're going to be culturally competent as well.
The things that we're asking from other groups that we should be able to model those things as well. So it's definitely been a great support system. And we've seen a lot of folks who've been able to engage and advance their careers within our organization. In connecting the dots where they're not just at one small organization, that they can be connected to our larger network of organization. So really a lot of success there. We have seen some increases in our numbers nationally of leaders that are at the top level, in the C-suite CEO position that are of color. But then we've also had some challenges that go on the other side of it. We've done a lot more work on bias and undoing institutional racism. Anti-racism work, a lot more equity work and looking at the systems. And I don't think that that's something that, as national non-profits, a lot of us do. Recognizing that we are a part of those systems that we talk about, a part of this country. We have the same kind of history as we've evolved in these 175 years that our country has evolved. So, I think we're doing a lot and there are a lot of folks who are committed to it. There's much more to be done.
Carol: Sure. Sure. And for the Y particularly, you're a federated system and that can - I'm guessing - make it particularly challenging, but there are many other national organizations that are set up that same way. Can you just briefly say what a federated system is, and then maybe talk about how some of this work has either been able to move forward or, or been challenging.
Keisha: Sure. We're federated meaning each organization, each Y, is its own independent 501 c3. You're all members of the national YMCA, and there are some guidelines that we need to adhere to in order to be a member. But we each have our own boards of directors, our own financial leaders, those kinds of things. And we can make our own decisions. There are a lot of benefits to that because the work that's happening in each community is different. So we don't have to be bound by some national perspective or priorities that are not appropriate for our community. The benefits of being a larger, federated organization, our brand is something that's recognizable that we work hard to have some things that we say are in common and that when you go to a Y, no matter where you are, that there should be these types of things. For us, that healthy, living youth development and social responsibility are three of our big core areas that we do our work.
Carol: So there was a second part to that question. I'm just also wondering, with that federated system, there's also the autonomy of each organization. So, trying to move forward, something at the national level may take longer because you essentially have to persuade or pull in every organization within the system.
Keisha: We're a very diverse country. We have, in some ways, a lot of division and something that we all believe in. And then there are some areas where we're not all on the same side and our organization is not any different from that. so for us to all rally around the same thing, it is not always very easy. It can be painstaking, but I know that there are some things we do believe in equity and inclusion as a national organization. We believe in the safety of children and young people. And there's just certain things that are no-brainers for us. But how that gets implemented in each area is sometimes very different and can be difficult. I'm not speaking on behalf of our organization nationally. It is an area that I've seen that, when we’ve pulled together, it's very impactful.
Carol: You've actually developed your own leadership model. Can you tell us a little bit more about that and what you've found wanting and other models that spurred you to create your own?
Keisha: Sure! Thank you for asking about it. It's interesting because I've coached leaders for many, many years, and also had a lot of focus on learning and development. I feel like we tend to highlight leaders who seem as if they arrived; as if they just showed up and they were perfect, these flawless leaders and I've done presentations, and I've done a little riff on Beyonce’s flawless music. We don't really highlight leaders who mess things up or who are learning. When I see someone who's in a position that's at a high level I think, ‘man, how do I get there?’ I don't hear about the times that they failed four times, that they were rejected for six other positions that they've gone for, you just get to see where they've shown up. So I really try to encourage my colleagues to share some of their failures, some of their flaws so to speak. The model is that leaders are flawed and they are not perfect, but we do learn from things. So the [idea is that] we're failing forward. Everyone makes mistakes. And how do we utilize those to propel ourselves and our learning, or whatever it is that we learned from those failures. Then maybe we prevent some of the failures in the future, or maybe they'll be a little smaller. But recognizing that all of us will fail at some point and how we fail forward? the lesson for lifelong learners that we constantly have to sharpen that saw, we have to learn more. Part of it is reflecting and getting better, learning about what we do and how we can improve, learning about our field, our craft, just continuing to [learn]. There's no point where you've just arrived so we need to always be lifelong learners. The A is for authentic! I think authenticity in leadership is very important for us. If you want people to follow you, you want them to trust you. People don't want to follow someone who doesn't seem genuine. And a part of that authenticity is [admitting] that, you’re not always right. I may not be perfect, but sharing more of our why, our story, why we do things or what's motivating our decisions and things like that. Sharing a little bit of a vulnerability. So if we were to talk about Brenè Brown, vulnerability is just super important. So I think that that's all tied to authenticity. And then the W is for work. You can't be a leader without doing the work. You’ve gotta roll your sleeves up and get your hands dirty. I do believe in working smarter, not harder. I'm not going to try and take the hard way, but in leadership, you definitely have to put in the work wherever it's needed. That's my model: leaders of LAW.
Carol: I love it. I think it was one thing - I don't think much goes viral on LinkedIn - but this one probably did where someone actually wrote their failure resume. Yeah, so when you write your bio for when you're speaking or whatnot, you rarely include: “and right before I got that job, I was the runner-up for four of them.” [You don’t include] where you were laid off here, or where you got restructured out of that job at that. We're resilient. Those are the things that we need to reiterate that, especially with this generation coming up and I hate to sound like the old person in the room, but you want folks to know it's okay, you gotta be resilient. We don't know what's going to happen next, then COVID, and what this next iteration will be, but we will band together. We will be resilient. We'll make it through and figure it out.
Keisha: Yeah. And I think folks have a lot more resilience than they realize, and it's part of it. It's looking back and seeing, ‘that kind of sucked at that time, but I picked myself back up and got back on the horse’ or whatever and [you need to] try it again. And I think just the way our brains are wired, we learn so much more from those failures than we do from all those successes. So, we have such a negativity bias that those are definitely more memorable. But then not only keep it as our own private learning, but I think what you're saying is, for leaders to actually share those with the folks that they're working with so that folks really know that it is okay. We don't want to make a lot of mistakes. Nobody wants to make mistakes. But on the other hand, if there's a culture where making mistakes is punished, then it just has so much impact on folks willing to take risks. That has to be there for innovation [so it] can really have a chilling effect. So yeah, pretending that you're perfect, it's exhausting for the person who wants to work with that anyway. It's not realistic. It doesn't have to be perfect. We're not expecting it to be our final product, but you're going to put this bad boy out, see how it works, and we'll fix it. We'll continue to hone in on it.
Carol: So, you allow people to be okay with, like you said, innovating and we don't want to make huge mistakes, but we know that's a part of the process. Then we can build our confidence in knowing that it's a part of the process that I may stumble.
Keisha: Yeah. And I think, also for organizations to look at who's allowed to make those mistakes within the organization and who it has higher consequences for. And I'm sure in most cases there's probably already research that shows this, but the more male and white you are, probably the more you can get away with. Yup. Very much so. And I didn't necessarily see it myself. Being in HR, coming from operations in so many places that I'm really drawn to making sure that we're consistent with how we handle those situations. Like you said, are we doing the same thing if the person is white and male that we would have done if they were young and female, or a person of color, or something like that. It’s super important that we have that consistency.
Carol: Yeah, well I want to shift focus a little bit. At the end of every episode, I do a little game where I ask a random icebreaker question. So, what is one family tradition that you'd like to carry on in the future?
Keisha: I created a family tradition of cookie baking for the holidays, and I'm not a person who cooks nor bakes. So it was interesting for me to come up with that, but I just love the idea of my children coming together, and having other cousins over, and us getting flour all over the place and making cookies from scratch. It's just a great way to set the holiday season off. It's a big mess, and every year I say, ‘why am I doing this?’ but I'm really trying to figure out how to do it during COVID. I'm like, ‘okay, pass out flour and it could be making an idea, or you do something via zoom. It's definitely one of the traditions that I hope my children pass on and that they continue to do it.
Carol: All right. Well, thank you so much. I hope I get a box of cookies.
Keisha: You may not want them! They've gotten better over the years. Like I said, I'm not a baker but, fail forward! I've gotten much better, but I've been failing forward for some years.
Carol: All right. Well, thank you so much.
Keisha: Thank you. Appreciate you, Carol. Good to talk to you.
Episode 07: This week we’re talking to Cinthia Manuel.
We talked about:
• the challenges nonprofits face in trying to make their services more accessible.
• What to think about before getting started with community engagement.
• Why Cinthia thinks traditional mentoring is backwards.
Cinthia Manuel is the CEO and Founder of Autentica Consulting, LLC. She specializes in Equity, Diversity and Inclusion; Mentoring; and Multicultural Marketing. She is the proud daughter of immigrants and a first-generation Latina. She was named one of the 23 Business People to Watch in 2019 by the Portland Business Journal for her work contributing to communities of color through professional development, mentorship, and entrepreneurship. She is passionate about education and has worked with the Gates Millennium Scholarship Alumni Association, Hispanic Scholarship Fund, and the United Negro College Fund. She is a TEDx speaker. She deeply believes that building strong communities is key to creating a powerful voice that drives change.
Carol: So welcome Cinthia to the podcast. I'm really excited to have you. Thanks for being on.
Cinthia: Thank you so much for having me, Carol.
Carol: And just to get us started, can you tell listeners kind of how you came to the work that you're doing? Kind of what was your path? What was your journey?
Cinthia: Yeah, so I'll give you this super brief version.
But I actually started with a background in coding when I was like super young. And then I quickly, when I started doing internships in school, and in college, I realized that my other passion was marketing. And then I went on to do that for almost 10 years. And slowly, I ended up working for a health insurance company, a startup company that was in need of just, you know, people to come and get it going. And I had been working in the healthcare system and marketing for a few years at that point. And I said, absolutely, so I jumped on board and I got embedded into the startup world, I guess you can call it. And I was doing operations marketing and customer service sales outreach. And it was a really great way for me to explore what was out there and how my skills could be transferable in different areas. And so after that, what I really decided to enjoy in that job was how much I was connecting with the community and really transferring that information to develop the products and services we wanted to do. And so then later on, I ended up in another nonprofit organization. That was I had to set up a program for students at we were placing students of color in companies across the Portland metro area in Oregon, and I really was utilizing my negotiation skills or my strategy skills in that area and again, trying to bring onboard, what we were hearing in the community, what we're hearing from the business side as well as the students. A when I was having those conversations, a lot of the things that kept coming up was a lot and diversity, equity inclusion. And I was meeting with CEOs, VP, C's, etc. like managers in all different areas, all different industries. And they were asking us, well, how do we continue to have this conversation? How do we attract talent? How do we retain talent? How do we develop the talent? And I was like this is a little out of my range. And so then I decided to go back to school and get a certificate and a strategic diversity management from Georgetown University. Because I think I just wanted to have the lingo and be able to have those more effective conversations. And that's when I realized that that was truly probably one of the passions that brought together everything that I had learned in the past. And so now I am a consultant, I have my own company, I am Equity and Inclusion consultant and I love it so much because I have not only the freedom to be able to design what services I want to provide to the community that I care about, but also I'm able to continue to learn and be part of this bigger conversation that has happened in in the US.
Carol: And my listeners are generally nonprofit staff, board members, and association staff. And, you know, across our entire culture, folks are grappling with diversity, equity and inclusion issues and and we're recording this in the midst of the Coronavirus pandemic and it's only highlighting the huge inequities that are throughout our system, but for those organizations that are serving and wanting to I think people have been talking about this for a long time, but the progress forward hasn't been what we've, wanted, what would you say are the key kind of things that folks need to start thinking about and conversations that staff and board members need to start having?
Cinthia: Yeah, great question. Definitely think like you mentioned, this pandemic is kind of highlighting a lot of the areas where we still need to do a lot of work. I will say one of the key things you know, I mentioned a lot earlier, that going out to the community, and really talking to individuals. I think that one of the things when we implement policy, so great services that serve those in need. We often forget that there are inequities within those communities themselves. What I feel like I've seen a lot lately is policies that are like, they want to be equal, right? They want to be accessible. Yeah, that is one of the biggest things where they are failing, and accessibility. So I'll give you an example. Super quick. And this is more like a general example. But when we're talking about providing meals to students in schools they are saying, okay, you know, we'll give you the meals, we'll just come and get them at the school, but there are a lot of kids that don't have transportation to get to those sites. And then there might be only one. So a lot of the schools were saying, okay, we'll be open for breakfast, and we'll be open for lunch. So that means that they have to take two trips to figuring out if their parents are still working. What does that look like accessibility? The students that are special needs, what does that look like for them so I think one of the things when it comes to building policies or programs is really understanding the mix. Behind every single thing that could potentially affect somebody not being able to access some of the services.
Carol: Yeah, there's just so many assumptions built into, you know, the sudden move to okay students, all students are going to be learning online. Well, you know, what access do they have to a device that can access the internet? You know, what Wi Fi to folks have on the other end. I mean, it's just there's so many. I mean, we're having to make a really quick pivot, but at the same time, yeah, there's so many ripple effects.
Cinthia: Yeah. And I think especially when it comes to nonprofit because nonprofits are there to serve the community, especially right now in moments of crises and anxiety and stress. And also, I feel like we are uncovering a series of things that came along with what we're providing services for in those areas. And I think mental health is a big issue. Well, when it comes to how do you even process that you need some services? How do you know where to find information? I think a lot of the times, we also forget, what language do we want our communities to receive information from, like, my parents are mostly Spanish speakers. And right now, if honestly, if it wasn't for me and my sister who are home or English speakers, we wouldn't be there and wouldn't be able to get a lot of the information that they need. So I think that's another key thing. If you're an organization that is providing a service, you know, try to be able to help other communities even though they might not be your target market. And if you can bring language on board it, that’ll be a huge help for the communities too.
Carol: Right. So hopefully, organizations have a lot of those things set up already, but because it's hard to create all of that in a crisis, but it's so important. One of the things that you focus on Is his community engagement? What would you say is really key to effective community engagement?
Cinthia: Yeah. So when I think that, you know, I try a lot of different things, because I think one of the key components that I found when I was doing community engagement was gaining the trust of the individuals that I was actually trying to help or trying to reach out to. And that can make or break a lot of the programs that you implement. Because again, you know, I think nonprofit organizations, often we get an idea of like, you know, we see any, we want to fill it and we want to do everything we possibly can. And there are other organizations who are backing that up financially. But then we come to those communities and we're saying, Hey, you know, here we are, we're providing the service to you. And they might be like, I don't know who you are. Why should I trust you? And I think that sometimes organizations may spend a lot more time trying to gain that trust in services that have been kind of halted in some ways, when it should be all the way around, you should have gained the trust of the community you're trying to serve. And really be genuine. I think one of the things that I always talk about is authenticity. And people can read through your emotions and can read through your body language and your intentions. So I will say, be authentic, be honest, be caring and empathetic, but really gain that trust of that community to be able to really gain and extract their real needs that the community has and for them to be able to, to know that they can feel comfortable utilizing the services you're providing.
Carol: And almost being in partnership rather than being you know, a one down or that power dynamic of the organization. I think too many organizations, their first step towards you know, trying to center equity more is to start doing, if I haven't been doing engagement, taking that step. And just as you said without putting the people in the center and really starting to build that trust, it's going to feel, you know, it's not going to feel helpful to folks in the community. So what are some things? What are some practical things that folks can do to actually start building that trust?
Cinthia: Yeah, so one of the things I will say is that, so it might be, it may feel a little awkward, but, you know, so let's say that your nonprofit may provide meals, let's just stick with that. But I think that one of the ways to do that is to really engage in your community is to try to see if you can get engaged in other activities that our community cares about, other festivals where you need to be at, and not necessarily as a provider, not necessarily as the organization, building community. I think it's so important for them to see you for them to get to know other families for you to get to know people in the school district because a lot of times we don't realize, but healthcare organizations like hospitals or clinics, local clinics, especially, or schools are the ones who are sending individuals to specific organizations to receive the services. And so they are, they already have a build system, trust system with their community. So kind of going to them and saying, hey, we want to be part of this community. So how can we join you in this effort, right? And literally, you can even do events in the community for free but just information or like not not even selling their services at all. It's more about just saying, can I you know, can I join this organization and planting trees, can I go to an after school program and get to meet the families because once I've seen you people quickly understand and feel the connection. And like I said, I think a lot of the time we need to go to the source or what people are getting there, they already built it, they have a trust source from to, to just say, teach me about your community, right. Like, let me be part of this community. And I think the other thing, too, that I will say is when you're coming on, be yourself, don't, it’s not about the organization at a point, it's about the individual. And people see the individuals are part of the organization, which means that if they can trust individuals, they can trust organization,
Carol: Yeah, I think as you were talking that's definitely key what I was thinking about in terms of, you know, just remembering like to put away your organization hat and just remembering that it's person to person, communication and you're building relationship and
you know, just taking the time to have done your homework in terms of who else is already in the community where you can find allies where as you're saying people already have relationships and trust built, that you can build on. And then of course, you're going to have to build trust with those potential allies. But too often, I think, you know, we have so many small organizations trying to do great work. But they're doing it a little bit in a vacuum, and they're not seeing what else is, you know, what else is in their vicinity? Who else is doing work similar to them or maybe complimentary to them? And it seems like, I don't know we have such big systemic issues to work on that my hope for nonprofit organizations is to kind of get out of the idea of competition and really get into more of the idea of partnership and how can we complement each other. How can we, you know, work together, which is hard work. It's not easy to do collaboration. There's a lot of things that get in the way. But you know that that's my hope overall so that we can all have a greater impact. Where do you think organizations kind of make mistakes when they try to do that community engagement work?
Cinthia: What do they make ain't gonna really go along with what you mentioned earlier? That competition, right, I think is trying to say, trying to be driven by what they feel. They think the community needs, because a lot of the times I have had plenty of conversations in the nonprofit world with other nonprofits, especially healthcare, that was where I came from. And you know, people were saying, Hey, you know, we see this need, we see that people should get this in order for them to accomplish why, for example, in this number of organizations getting built and like you said there's already so much duplication of services. And also there are people then I think, to me, what it looks like is the more and more nonprofit organizations come up to try to serve the same community for the specific need, then you have people who are knowledgeable in that area is splitting it up into this nonprofit organizations, trying to help them come up, come up to speed or, you know, kind of build some momentum. And what happened, what happens is, yeah, you have this organizations that they're feeling in their heart, and sometimes based on the grants, that these are the services that they need to provide for our community that they might not really know very well or if they know very well, there may be their services that they're trying to provide are already a duplicate of other services that are already out there. I know in Portland a long time ago, when I was helping build, I was part of this organization that had nothing to do with nonprofits. But we were trying to provide data to them about homelessness, and how many people in Portland were homeless. And this is like four or five years ago. And so we started talking to all these nonprofits, about their services, because we wanted to compile them in one. We wanted to have a web interface where you can go in there and say, like, do you need access to showers who can provide access to showers, you need access to meals, like breakfast, lunch, and whatever. And what we started finding is what you mentioned earlier that there was a lot of application. And then the worst thing was nobody could keep track of an individual. So we were like, we were triple counting. Sometimes a person and one day, because one person will go to one place to get a shower. And then a few hours later, they will go somewhere else to get a breakfast meal. And then some morning on the afternoon we'll look at dinner and then the evening and then they’ll go there for shelter. And these are organizations who are saying, Oh, we have four people that utilize the service. Right. And in essence, it was the same person, but they couldn't tell it was the same person. So when they were applying to grants, a lot of the grants, were saying, well, we're seeing a huge intake on shelters. You know, because we have X amount of people asking for shelters, when in reality, it could have been the same person, but they just went to different shelters at different nights. So again, I think one of the things too, that I see a lot is when we're applying for grants. And like I mentioned earlier, sometimes the grants come with requirements or the saying, you know, we'll give you the money to do X. But you also have to make sure that you're collecting this other data. I think it's important to ask, when you're applying for grants, why are they? Why do they feel the need of that data is important or why do they feel the need to provide that additional service is important? Because I think a lot of times too, what happens is it distracts you from your reading your purpose and your real goal, because you're trying to meet the needs of the grant, the organization that is providing the grant, therefore, people feel are feeling overwhelmed, because they're like I gotta do what I feel is a need in my community, but I also have to meet the requirements for this grant, that, you know, is going to help us provide those services. So just, I think be really honest with organizations because as organizations that are providing the grants might not be in the front line a lot of the times and they're also going by what they, what data they're getting, what information they're being getting, as well, and it might not be the right. the right opportunity for a nonprofit that really wants to serve our community in a certain way.
Carol: Yeah, and of course, as you're talking about those data issues, and you know, there's been such a shift to try to shift from, you know, just counting output, so who showed up at what place of course, you know, there's huge privacy issues with with the scenario you just talked about. In terms of data, and, but also trying to as grant makers are trying to move towards helping organizations be able to measure their impact, that's a complicated thing. And it's hard, especially community based organizations for them to have the bandwidth. You know, literally and not literally, to take that on and really have a useful kind of data collection system that goes back to, and can feel like, right can feel like, kind of bureaucracy or, you know, why are we, why do we have to do this? Yeah. So, uh, you are a TEDx speaker, and your focus was on mentorship and you say that, that mentoring is backward. So I'm, I'm wondering if you'd like to talk a little bit about kind of, what do you think is baffling about the traditional approach and some thoughts in the mentoring area.
Cinthia: Yeah, no, thank you. Yes. So I did add TEDx on mentoring is backwards. So basically what I was coming from on that is that a lot of the times when we think about mentoring, we think, you know, we train the mentors, we're training the mentors for them to actually be helped them to be able to get to the next step. And what happens a lot is that, as a mentee, we feel like there's a couple things that are happening, right. So one, we're like when we asked for some support from a mentor, we respect them a lot. And we're also already grateful that they're giving us their time to engage with us. And so that investment is great but the mentor is trying to move an agenda based on what they think we need because we have come for the support. And so what happens is that a mentee is not being trained to actually manage their own mentoring relationship themselves. So we should be the ones, mentees coming to the mentor and saying, hey, Person A, I really need some support in this area. And this other skills are the time commitment that I'm asking for the support for me. And then the mentor should be the individual that we're asking for help from, she'll decide okay, so do I have the skills or the experience that this mentee is trying to go after, the mentor saying oh, I want to mentor you or companies saying so and so is going to mentor you Cynthia today when there might not be a connection in terms of understanding what my real needs are. So when I was saying the mentoring is backwards is because for the longest time, you know, we have invested so much money in companies and organizations and the community spend so much money meant like training their mentors to be mentored. But there's very little investment and actually helping individuals learn how to become mentees. Like, you know, for us, a lot of the one of the big questions I get is how can you really make the most of this? resource? Yeah. And you know what? Totally, and, like, a lot of us don't get training in high school or college about how to, you know, how do you plan your career? How do you understand all the skill sets that you have? How do you, you know, transferable skills. And I think it came to like, to me when I was working at the last nonprofit organization, helping students get placed into internships, I mean, they couldn't even sell them. And then when I said that they sell themselves as like, you know, they do the elevator speech, to really showcase their skill sets. And, you know, I was just like, we have not been taught to do that at all, like we kind of, we aren't on our own. And one of the big questions that I get asked all the time is, how do I, how do I ask someone to be my mentor and there was some way that the question keeps coming up all the time is because we are literally not trained to know and understand why we should be looking for a mentor that will work for us.
Carol: And I see parallels between, you know, our previous conversation where this is at the one to one level, right? It's about a mentor and a mentee. But if it's all about the mentor, and what can they provide, if you think of that, as the organization in the community, if you know that the traditional approach has been, it's all about the organization and what it can provide the community, let's flip that around and say, well, you know, helping and, you know, creating ways for the community say, no, these are the things that we need. And these are the things that the resources that we're looking for, in the same way that you want to help a mentee, you know, take ownership of that relationship and take ownership of you know, what they're trying to get out of it. Yes, it was interesting parallel.
Cinthia: Yeah, totally. I think a lot of people don't realize that right? Because for the longest time, I was one of those people that I can skip going to two individuals that were not only in a higher level position than I was, because I thought this is how you do mentoring, this is what we've been trained to do. We've been trained to look for those people that have the jobs that we dream of or have the profession that we want to go after. But in reality, like mentoring can be peer mentoring, it can be, you know, I took on my TED Talk, finding you're unlikely. So sometimes we get into relationships and relationships where there's not engagement because we feel like oh, well, the mentor doesn't really match with my style, or my expertise, and then the mentor thinks exactly the same thing. So that relationship doesn't really flourish as much. And then mentors are saying, you know, think immediately like, oh, that person wasn't into it, the person didn't when I get whenever we engage, when it should really be, they should really look at the other way, right? Then they can say, you know what, like, I'm gonna actually see why we're so on like in, and why can I actually learn from this relationship? Is there something that they know how to do really well that I don't? Is there information that they have that I haven't been exposed to? And so I'm trying to find, again, learning opportunities and those situations. And that's what happens. A lot of times, you have corporate programs, and they kind of match you based on the needs of the mentor, right? Like, when can the mentor meet where, you know, how much availability Do they have, you know, who's gonna leave that relationship? And that's why I think a lot of times mentors shy away from wanting to be mentors because they feel that our suitability is false within them. And the mentor mentee is suspected to kind of follow their lead, when again, it should really be all the way around.
Carol: Yeah, and I worked for an organization where we started out, the program started out as a one to one mentorship for emerging professionals in the particular field that that organization serves. And what we found over time is that it worked way better if we moved it to a group mentoring model. So we had a solid mentor, we ended up calling them coaches, you know, who had been in the field for a little bit longer, but then had a way of leading and facilitating a group of people. And so, you know, it gives you that many more chances to connect. Because when we did the first instance, where it was one to one, about a third of the people ended up having a great relationship, and they're probably still connecting with each other, you know, some maybe met one or two times but it didn't really work, and then it dropped off. And then, you know, maybe the other third never ended up getting in touch with each other. That just wasn't enough structure and kind of support for them all those tools that you're talking about. And it was so interesting to see that. Then we move to that group model, you know, you have that person who is a little further ahead, but then you also have the peer relationships being built as well. And so you know, they just have that many more chances to connect with somebody that many more perspectives. And the other thing that was really interesting, that we learned, we found worked better, which was surprising, was the assumption that at first when the when the program was built that, you know, we should be recruiting people who are super senior in the field, you know, they've been doing it for 35 years, you know, whatnot. And what we actually found was that people, maybe five to 10 years ahead of where those professionals were in there just that far ahead was a much better connection because they could still remember having to learn, you know, they could still remember, for the folks who have been in the field for so long they had long forgotten the experience of being new and having to go through that learning curve. So it was really interesting. All those assumptions that we had that we had to rethink.
Yeah, so, so I want to, at the end of each episode, I'm doing a little game with folks. I have a box of icebreaker questions. I'm really glad that other people have created lots of things like this, because even though I am a facilitator, it's not it's not my strongest strength. So I've got a couple questions here. And I'm just going to pick one. And so my question for you is, if you could solve one world problem, what would it be? Excellent question.
Cinthia: Exactly. So one world problem. I think it would be, oh, gosh, I will I think I'll be our. accessibility to opportunities when you graduate college. I think a lot of the times, like I mentioned earlier, that we don't prepare students enough, and what the real world looks like. And we expect them to act like they know automatically how they should survive. So for me, what I think is a world problem is because it does affect a lot of individuals and affects a lot of communities and I've been in that area for so many years and seen it repeatedly and even with myself as a first generation woman of color what that looks like. So I will say that will be the one problem I will want to fix is providing more real life experiences as you're going through college and high school. So then you know what to really spec and really know how to navigate the environment once you graduate in this and are able to be an adult.
Carol: I think that would be awesome. You know, I felt clueless when I was graduating about all of that. And you know, not a parallel experience in terms of being first generation. But you know, my mom was mostly a stay at home mom. So she hadn't gone through that. And I don't know, somehow we never got the memo of how to navigate so it took a lot of stumbling and a lot of meandering to figure it out. At the same time, I do feel like young people feel like they have to have it all figured out. And I think that part of that, part of your life is a little bit of that stumbling and meandering that where you learn, and you try different and I guess hope just hoping for folks that they're willing to try different things and know that, you know, over time, I mean, I feel like I'm, you know, I might have finally figured out what I'm supposed to do when I grow up. But yeah, it takes a while. It takes a wow, yeah, that would be a good one. So what are you excited about in terms of things that are emerging for you right now?
Cinthia: Oh, I guess what I'm excited about is, you know, really trying to figure out how to continue to find passion in what I do. Think you know, is it in the times that we're on right now with a pandemic, trying to really be creative and really dive into maybe, skills that I didn't really utilize as much in and connect reconnecting with people. I think that has been one of the things that I really have enjoyed the most is for some reason, you know, I always tell people like, oh, we'll come back we'll have coffee, we'll have learned. And you know, that happens very slowly. Because all the things that are on the way and with, you know, in this situation that we are right now, is like I'm automatically sending messages to people in the cyclists jump on zoom. And I think I'm learning so much more about individuals, how they're trying to cope with this situation. And it's helping me really understand a little more about who I am and, and really try to bring up a different perspective on how to look at things, opportunities, innovation, accessibility. And I think right now that just one is, is definitely a moment where I kind of feel that there's a lot of opportunity for growth. And it's also an opportunity for risk.
Carol: Definitely. So how can people find and get in touch with you? How can they find out about your work?
Cinthia: Yeah, thank you. So you can go to www.autenticaconsulting.com/ and that's authentic in Spanish and it's authentica. And yes, my website, you can find the things that I do there, you can definitely go to my LinkedIn is Cynthia Manel. And my Twitter is also Cynthia Manuel. So yeah, follow me as well. And, you know, hopefully we can connect and I'm happy to just have conversations about nonprofits equity, diversity and inclusion. I’m always happy to talk to new folks.
Carol: All right, well, thank you so much.
Cinthia: Thank you so much, Carol.
Uncertainty and emergence
Episode 06: This week we’re talking to Arielle Goodman, Jenny Hegland and Jessica Srikantia.
We talked about:
Otto Schwarmer and the MIT Presencing Institute
Arielle, Jenny and Jessica are a team of colleagues that has been working together for the past six months to discover how they might be of service as a collective. Their work exists in cultivating the spaces between, such as in-between people during times of transition and not knowing, spaces within our own selves, or the connective tissue of complex systems. Together, they explore what is possible in and from wholeness. They are committed to transforming themselves into alignment with life, so that they can support this work in the broader world inclusive of and beyond their individual selves. Their areas of expertise include navigating uncharted terrain in times of uncertainty, helping systems see and sense themselves, and practicing sacred relationships with team and stakeholder groups.
Carol: Welcome. Arielle, Jessica and Jenny to the podcast. I'm very excited for today's conversation. I'm really curious just to get started and to give people some context. What brought each of you to this work? How did you guys come to start working together in the way that you are?
Arielle: I'd be happy to speak a little bit of our origin story, and then I'm going to invite Jenny and Jessica to kind of feed forward with me. I had started taking, U lab course through the presencing Institute MIT. And one of the questions that they ask is who are your partners in the work? A lot of theory, U is based in awareness based systems change, and thinking centering relationships in everything we do. And I had met Jessica synchronistically through an organization that I was employed for. And I had met Jenny, at a social justice event. And for some reason, in sitting with this question of what is my work aligned to life, who are my partners in this work, I kept on thinking of these two humans and it was kind of like the universe was asking me to pay attention. So I invited them to come together and start kind of sensing into what is our relationship and what is our shared work.
Jessica: And as Arielle mentioned, she was the connector for me to meet Jenny and vice versa. And, just one other piece I'll add is the synchronicity of, Arielle and I actually emailed each other at exactly the same moment about working together that Arielle initially thought her email had bounced back to her.
Jenny: That's awesome. I don't remember if I've heard that part of the story. That's great. And the one thing I would add is that I feel like when we first came together, I think one of the things I'm learning to do is to trust the intelligence in my body and everything in my body said, okay. These are people that I can learn from. These are people that I can deal with. These are people that are already bringing out like my most authentic self and like noticing that experience in myself and thinking like, absolutely, yes, this is what I want more of.
Carol: Awesome. Thank you. So you guys say that a part of your expertise includes navigating uncharted terrain in times of uncertainty. And the truth is of course we never know what the future will hold and we're always in the midst of uncertainty. Yet I think we often are kind of lulled into the idea that we kind of live in this illusion that we have control and we can plan and predict. And as a country and even the world, we certainly are in the midst of a time when uncertainty is just impossible to ignore. How are you seeing this particular moment and what do you see may be emerging in it?
Jessica: I can start with a few words on this moment. I think what you said about uncertainty being hard to ignore is very, very true, and it's even felt to me that we're almost living in a moment with no future in the sense that everything feels like it can change immediately. And so from this place, if it actually is forcing all of us to be living in this here and now, and one of the things that Otto Scharmer talks about is that, and this comes from the yogis, enlightened people talk about this, that the present moment is, actually a point that then it has both the past and the future in it and you can respond in two ways. You can respond by opening into the past and bringing the past into the present and the future. Or you can respond by, by integrating oneself and integrating into this present moment and opening into this future that is actually also here now and wanting to emerge.
Carol: And what do you see may be emerging?
Jenny: So the first thing I want to say is that the willingness to navigate this uncharted terrain is more of a commitment to practice than it is an area of expertise. None of us have been here before. And so I don't know that any of us can claim a traditional definition of expertise, meaning we sort of know what we need to do or how to do it. However, what I think that may be emerging in this moment and that we are embracing is an invitation to be in relationship with each other and ask ourselves different kinds of questions. So we've all heard that, you know, we move in the direction of our questions, energy follows attention and all that good stuff. And I think we really believe that. And so the moment, or what's emerging in this moment, this invitation to ask ourselves different kinds of questions for us, really centers a lot in drawing our attention to the source, the place from which we are doing our work and the place from which we are seeing the landscape around us. Right. So we can no longer rely on the map, but we can rely on what I think is our collective ability to see and sense. What is the landscape that we are in, in a given moment, then from that place of awareness together, to sense into how we can move, how we can collectively move and live within that landscape and within the reality of what it is.
Arielle: I'll just add. I think that there's a level of intimacy around the experience of navigating the unknown right now that is intelligent. That the habituated responses and patterns that are fundamental to us being humans in what we do with uncertainty, bringing awareness and seeing what comes up in us and then from a place of consciousness and choice, choosing to move in a different direction. And what's wild is that intimate experience of something that's just so innate or so normal actually allows us as human beings to sense and see the systems that we exist in today. And ask questions. How do those systems serve us? How are they harming us? Are they aligned to all of life and how we are deeply interconnected? And I think that there is so much exceptional learning. That brings our personal intimate experience to, to something that can can't always be felt and experienced or sometimes invisible. So it feels like a very, very important time in this moment in history and the present really.
Carol: Can you give me an example to, to ground that and just a little more specificity and concreteness?
Arielle: So whether that's income employment, looking at the rates of unemployment right now, whether that's people having access to, okay. I want to challenge myself to bring in my personal experience, rather than talking about an experience that's outside of myself. So tomorrow morning, I'm about to drive 12 hours to pick up my mom and grandma who have lived in Chicago their whole lives. And they're about to relocate to Texas. To be closer to my sister. Who's about to have her first baby. My grandma's in her eighties. Look at what's happening with the pandemic right now. We are seeing a surge of COVID cases in Houston, where she's about to relocate. What do I notice in myself? What do I notice in my family? In navigating something that I don't have control over, wanting to know answers, wanting to know that I'm making the right decision, wanting to be able to control this journey that is about to happen. And then inviting myself to sit with the discomfort of not knowing and that I don't have control over these things. And what that experience is like. And the pain or fear or sadness, and also love and passion and like fight or resilience, all of those things, holding all of that complexity and sitting with that and not knowing and feeling that in my body.
Carol: You, you talked about the habituated patterns and so six months ago you would've packed up for that trip. It probably would have been about logistics, you know, do I have, did I remember my charger to make sure that I can access the GPS to get me to Chicago and you know, did I bring enough clothes? Where are we going to stay along the way? And then a simple, it seems like something relatively simple then in this time it amplifies in terms of all of the things that, you know, our concerns. And I was thinking just a simple thing, like watching a movie where a ton of people are walking down the street together suddenly is an uncommon thing. And, you know, all of those things that we took for granted, four months ago, and then, with the protest going on, I guess my hope is that there's a waking up and more people, more white people are stepping into educating themselves. And looking at how systems have been, benefiting them and hurting them also. And ways that how can, how can we live into something different? How can we start dismantling those systems?
Jenny: It is all there. And I just want to acknowledge that in this circle right now, the four of us are women who walk in the skin of white bodies. And so just to acknowledge that that is the voice from which I am speaking in this moment. But something you said is really the hope that we will continue to educate ourselves and acknowledge the ways in which we have benefited from the systems of oppression and I want to bring in here that one of my commitments and one of my invitations to all of us is that we would also be together in both individually and collectively actually, commit to healing ourselves and the work of healing because, systems of oppression have had the traumatizing impacts on all of us in very different ways. However, the ways in which we've all been born into a collectively traumatized culture, are being illuminated, in a deep way. And so I want to invite all of us for a moment, maybe to think what this might mean for us. because I'm, I'm really seeing also that what is emerging in this moment is an opportunity for us to start to integrate and work at the intersection of feeling individual collective healing and social justice and social change. Right. Because I am not sure that these things can actually be pulled apart. And that's a very different way of understanding the ecosystem than it was for me in the past. So I'm curious also to you, Carol, like what do you, what comes up for you when you hear this? Like, what is our, what are we learning about this? I think we're really just starting. To understand, especially this piece on collective trauma.
Arielle: Jenny mentioned earlier in the conversation that a lot of our work is talking about the source from which we operate from one of the phrases that comes that is used a lot by Otto Sharma and the presencing Institute team in theory you is the quality of an intervention is dependent on the interior condition of the intervener. So the notion that the blind spots are the shadows that I hold within myself. We then I will see in the work that I do externally out into the world in my relationships in organizations and the systems, so the question I'm holding you know, as if we are individually in collecting collectively birthing something new, where do we want that place to come from, what are those nutrients, what are those seeds but really I'm thinking about wholeness is aligned to light, and if there isn't an integration of these different pieces that we've lacked back in the past or harm that we've stuck in a corner we're going to see that reproducing itself in the future. So thinking about where do we want to operate from, what do we want to hold in ourselves to then birth and midwife, this new system that is in service to life.
Jessica: And this connection of our own interconnectedness that we are actually, we're not separate, is I think also becoming ever more apparent in this moment. And on the one hand, than the need to do our own healing to get to the place where we can engage in ways that are, that are actually contributing positively, and at the same time, they need to. From that place, to hear all the different voices, especially the voices that have been marginalized because this racism and white supremacy are fueled by attentional blindness. And so this is a moment where the system is actually through video and all kinds of other means that we are all, we are, we are the realities of marginalized peoples in this society are being brought in to the reality of everyone's everyday life, and that is an incredible opportunity and those, and the people who are experiencing the structural violence of the system are the experts on it and they're the ones who really carry wisdom of alternatives in my family and genealogy, through so much, the totality of the colonization in identifying with the system that I have, I have lost in need and have been in a process of rebuilding, so the alternatives, and the possibilities, we need to really hear, and transform the relationships of power from power over to power with and transform the attentional blind spots into truly inclusive honoring and listening and the dignity and sacredness of all, all life and using those opportunities to rebuild the relationships in how we exist so our food systems the sanitation systems all these systems that materially support our existence on the planet that those need to be re woven, on the basis of sacred relationship, not exploitative relationship.
Carol: I want to give you an amen. Something that you said Jenny struck me that the notion of bringing together, working towards justice and healing. One of the things that I've appreciated from the inception of the Black Lives Matter movement and the movement for black lives, and even before the hashtag that folks, organizing within that movement, we're prioritizing healing, we're prioritizing self care, in a way that I don't think was at the forefront in past activists movements probably a part of that's kept me away from the notion of activism, is that in some ways it has felt dehumanizing, because it has an incorporated any space for person to be a person, and to end the hill, and so much that that folks are learning about all the things you're talking about the structural violence generational trauma, and and yes, as you said, Jessica, for white people, those things are some are coming into awareness that have been there for forever. Well for a long time, and get hidden.
Jenny: And just to speak into that as well. That, one of the things, one of the dimensions of this connecting back to organizations is that our normal quote unquote, normal organizational culture is actually set up on this colonial domination logic and so everything from, the power over, to the emphasis on, people like using people as, Yeah.
Carol: all the things, the ways that we name these things.
Jessica: And so this, this, what we born into a culture and a society that is actually on a domination logic, already in trauma as Thomas who will talks about. And, and so, so, so much of the work is also in waking up to these things that we have just assumed and imbibed and embodied and finding the ways to heal and transform collectively,
Jenny: I think that related to our the illusion of there being a separate self. There is a dominant cultural narrative around what individual healing is and looks like and we tend to think of it as we tend to think of trauma in an individual context and related to situational things. So for example, attachment trauma shock trauma, but what is starting to reinforce the intuitive I think feminine wisdom perhaps that has maybe known this for a bit longer but that we cannot parcel apart, the trauma from the society and the culture and the relational structures, which created. And in fact, to inflict that narrative upon an individual isn't in itself a form of violence. And so we have been perpetuating in those medical model. In some ways, in the ways that we conduct therapy etc so I, I just want to name that the thing that differentiates healing individual trauma versus healing collective trauma is that we understand it, relationally, and contextually and there is never a separation so it's the relationship between us as, as people is the relationship of us who are our ancestors and everything that we carry with us, from, from that actually in our physical bodies, the relationship, the logic and the ways of being and seeing that we're taught are right and wrong in the binary and the choices we're forced to make like, so if we understand that relationally, which means that in order to work in that healing space, we have to go into something much different than an individual, just going off to do self care. And so what, what is communal care, and how does that get done in relationship because it's the relationships in the first place that created the harm and the relationships that fell out of alignment with life.
Jessica: One thing that the narrative that individualizes racism to racist individuals is actually a narrative that faces the structural realities of how power is articulated into institutions and laws and societies and economic systems etc etc, and we need to change systems and power relationships, and the structural dimensions of all of that as major part of the work and so I was just, that's what I was resonating to as I was listening to you.
Carol: And I think it's easy to see that in for profit systems, it's easy to see how those are set up for dominance for a particular end and it's I think a little perhaps for some a little more hidden in the nonprofit sector, but it seems to me that it's all of those logics are kind of are definitely embedded in how sector has been built, and you know the assumptions that even go into, you know, what's taught, that is good governance, or you know how a board should work. And I'm just curious what you might see within that. It looks like Arielle was trying to jump in.
Arielle: I kind of want to bring this back to the initial question that you were asking around navigating uncertainty and kind of the personal example that I gave you know, around this move, like, what comes up in me. In embarking in something that potentially elicits a fear response that I can't control that I want to control how does that impact the way I relate to my mother, or to my grandmother, what am I able to hear or not hear. What am I, how am I able to feel my whole body and connect from my heart place to their heart place what happens to empathy or creativity or higher level of brain functioning. So, these things that are really intimate and real and just part of everyday life as being a human being in a really complex world, like, these are some of the elements that build up these systems that aren't serving us, and a part of that is our story around collective trauma and a way of eating that's not serving. And it's also learning like, how can we step into and figure out new ways, from a place of choice, to relate to these things. And there's a conditioning, and a curiosity that comes in that experience a lot of our work is mentioned in the bio and also what Tony was talking about communal healing is the practice of being in relationship, and it's hard. It is hard. It's hard. It's not easy, we are not conditioned or socialized, it's not a need, so it's a seeing a learning to sitting with and discovering Okay, what does it mean for me to pause sense into my body, bringing awareness and notice to whoa I'm feeling really escalated right now start to settle. Sit with, and start to feel like, what is my mother sensing into right now she's about to go on this journey, And that takes time. That takes patience, that takes training and it's not just me doing it in my own mind it's bringing it out into reality. So what does it look like for organizations to organize themselves in a practice such as this.
Jessica: And I also want to pick up the thread of this dynamic on with the nonprofit sector. One of the things that we, we see is that the, the, the resources, again the set, you know, the same replication of who controls the resources is disproportionately white and, and yet the populations being served, are often times minority and, and so there's also so there's a couple dimensions, there's the there's power there's resources and then there's also sort of a channeling into the same kind of bureaucratic organizational structures that are the same as the way you know that those were originally created as colonial structures, the bureaucracy, and so when that intersects with real communities and real needs and real, you know, human creativity and human potential, there's, there can, There can be a gap a disconnect, even, even a taking of space from other possibilities. Other, other ways of creating as just as human beings in community, and sometimes service can mask actually looking at the root cause of what created the need in the first place, what's the structural violence that created the need, if that gets removed, then people are actually their energy and their creativity and all of that their resources are freed up to create beauty themselves and so I think that's, that's part of the dynamic I see.
Arielle: I mean a question that I'm holding is in the social sector specifically the nonprofit terrain, what are the blind spots, what are the attachments, what is being held on to so tightly and in service to what, What are people afraid of and where did where were these systems born from, again, how the interior condition and the intervention. So, so those are some of the questions that I'm holding.
Jenny: and related to those, some of the questions I'm holding is, what is it for us to create the kinds of holding spaces and containers so that we can even start to go there, from a place of openness, how do we actually help each other, how bring that out of each other because if we need each other to do that work, Because we're so conditioned and this is this going back to this habitual ways of protection, you know, putting up the armor, going back to fear to the kinds of narratives that justify, like for example I need to look out for my own interest in this because I need to take care of my family, yada yada yada. And so, what is the invitation. What is the access point, what are the what are the doorways to invite people into these kinds of spaces, even once we call them, you know, because even calling them feeling spaces, or even calling them even, you know, even inviting people in this circle practice feels like, somehow, it's not supposed to be in organizations in these traditional kinds of spaces right and like why, because we have hold apart, the professional and the human, the natural human ways you know these ways of organizing ourselves and being together and circle that has existed for so many generations before us. So, what are the access points, what are the relationships that make those access points possible,
Jessica: And what are the conversations? Are you saying? What are the conversations?
Yeah, Carol. I'm, I'm curious. you've been, cause you've been working in this space so long and you've seen so much and I'm wondering, what are, what is it that you see that you'd like to share in.
Carol: Well, I think, one, one thing that you said where you know it's like service can come sometimes hide the root cause I think that's true. And I think people get caught up in an argument about which is more important. And I think the people who are being served to have needs at that very moment, need that, and people need to be working on the system to, you know, to change it. And I think what's even more exciting in this time, I think there's been a lot of work on tinkering with the system, what I feel like there's, there could be, there's like an opening to is imagining something new and different, I don't know what that's going to be, but it feels like that's more possible now than it was even six months ago.
Jessica: Beautiful. Absolutely. The freeing of our imaginations as a really important invitation and act in this time. Yeah. Thank you, Carol.
Carol: And at the same time to say you know to talk about what Aereo was talking about of how when you're gripped by fear, and so much, you know people most people's first reaction to uncertainty is fear, you know, lots of talk about anxiety and how all of that's raised and how we know you know in our brain that just kind of shuts down our creative processes so it's, you know, both are there. So in, in working within organizations and within the sector, as much as we know that it needs to shift and change, you know, one of the things that that has been kind of a driver for me is looking at, if we give, if we give organizations the benefit of the doubt we say okay, they were they were built to, to, you know, move some mission forward that's going to have a positive impact in the world, and yet, why is it so hard for those organizations to have that mission have that great aspirational thing that they want to see out there. And yet, aren't really living that internally and certainly this is really coming home. And, you know, Getting stuck and kind of doing the same thing over and over again and you know I think that's very much being brought home right now with the, with the Black Lives Matter protests where, you know, many organizations have made statements about support of the movement, report after report has come out about the leadership of the nonprofit sector being so decidedly white, and those organizations also making statements and yet being dominated by by white people and certainly, you know, the larger the budget, the larger the salaries, more, more likely to be white men at the top, so I'm curious, any thoughts about kind of that stuckness that seems to be, not just at the organizational level but at the at the sector level and then of course at the societal level.
Arielle: Noticing that I keep in bringing it back to the personal today which I think is really fascinating. I think it is easy and safe to be able to point the finger to the world outside of myself. It is easier. It is safer. I get to preserve a degree of separation, reinforcing the same systems we are swimming in, I get to make something an object, and not feel connected to it to separate myself from it. And then there's this sense of righteousness or like reinforcing, like, what is right, what is wrong, again all the ingredients that we've been talking about in these systems that are not serving us and so like, look one inside oneself, to reflect, to see wholly and fully takes courage. It takes an openness and awareness and a vulnerability, and there's real reasons why I've seen in myself or organizations, resist doing that and it to me it always starts with home, right, it starts with my home, my body my home and then the relationships, what does it take to do that. And then, and then aligning ideology or what I'm saying into practice and behavior. What does it take.
Carol: Yeah. And I appreciate what you say, what you're saying about how easy it is to get into that kind of systemic analysis and have it be an other out there that has nothing to do with me,
Jenny: and what's coming up for me also is. This is why tending to growing different kinds of skill sets in ourselves together is so important, because we can't just say these things and expect ourselves and others to step into this work together. Practice takes a lot of practice and we don't have the practice grounds. You know I'm a golfer and you don't just go out on the course and play you go to the driving range and you go to the putting green and you hit, hundreds and 1000s of shots, you know, and then you get on the course and every single shot is different because you have a different line you have a different angle of attack and you have different you know a different plane, you're trying to hit the ball from and a different piece of grass and I believe we need to and this is part of the work that we're doing together is create the practice fields that are safe enough not comfortable if this work is not comfortable but safe enough, like the reality of safety is there for us to challenge each other in these ways and really like start to use embodied practices that we can access the wisdom in ourselves and the wisdom of the collective social anxiety because it is there but it is frozen, and that's what that's what trauma does is it keeps it keeps intelligence, frozen in our system. And so, you know, that's part of why the healing is so important, but I think that's also part of why the practice, the focus on practice and what we practice. So some of the things we practice you know a lot of it has to do with practices that allow us to be in structures of sharing power, even just in one room for one hour, even to practice that is hard, right, because we're so used to somebody facilitating the meeting, and somebody just deciding the agenda and somebody's telling us what's important to talk about and these are all conditioned ways of thinking that systems of oppression rely on in order to feed themselves in order to sustain themselves. So, what are the practice Spaces, we're building together where we practice being encouraged where we practice, accessing the courage on community building power accessing it and building it. Where are the communities and the spaces or the Sacred Spaces, we're creating, even within our own organizations, even if they're even if it's more a momentary right where we can practice doing that and what we practice we become, eventually, but it takes a long time but we have to start with the practice, and it feels like that's something that, because of our because we were so conditioned to focus on the outcome. It's hard to prioritize being in the practice for practice sake,
Jessica: so I also very much resonate with what both Arielle and Jenny shared and that, and the integration through practice of individual and collective work and I have noticed also how, in many groups that I have been in, I teach some in the classroom, especially I've noticed this, that we have collectively lost the ability to shift from hierarchical to these these participatory, collaborative relationships that Jenny was talking about and so the practicing those in those little component parts is, is where the big, you do that, the little pieces and the big change happens, and also noticing the ways in which, like Arielle was saying about the individual, we are part of these systems and so these systems are in us and we are in the systems and so we can then that, that provides an access point also for doing the work, because as we do the work inside it's also doing the work on these, on these ways of being and seeing and doing and creating, and especially as we open that up to doing that collectively.
Carol: I would love to ask 16 follow up questions but I'm going to shift gears for a minute, and there's one thing I like to do at the end of each episode and just ask a couple fun questions. I've got one for each of you, Jessica. What is a mistake that people often make about you.
Jessica: I think, sometimes people think I'm sweet and I'm not so sweet. There's a lot in there.
Carol: And Jenny, what are you most looking forward to in the next 10 years,
Jenny: So noticing my resistance to the question let me just give myself a second and see what might come up here. I think what I'm looking forward to is seeing and being in what unfolds in my life and in my relationships and in the life all around me, the more I choose to let go of trying to control it. Like I'm very looking for, I'm looking forward to that process as uncomfortable as it is to being what life has in store.
Carol: and Arielle, what chance encounter changed your life forever?
Arielle: You're looking at it right here. That was an easy one. Truly meeting these special humans and sensing into what we are co creating together.
Carol: So what is next for you guys? What are you stepping into, what's emerging?
Jessica: I think that that opens up this fascinating question of this interplay of emergence shading into planning and like so far we have been way more on the emergent end, and things have shown up in our field, as the work we're meant to do and we've responded to that, we are also starting to craft intentions around how we invite collaboration and connection, and the serendipity of the emergence is really how life shows up knocking on our door as you know, telling us where we're meant to step in.
Carol: So if someone did want to invite you into something, how would they get in touch with you? How could they find you?
Jenny: You can find all of us on LinkedIn, and in addition to that, we're in the process of building a website that we are envisioning as an invitation to discover our shared work with other others wherever they may be and so we are putting our hearts into sort of the process of how can that website, you know, not just be really a reflection of the very things that we're trying not to reproduce, but instead a real invitation, a real invitation to be in relationship to blur the lines between partners and clients and to words and how we, how we are in relationship with one another in traditional business context, we're in a lot of inquiry around this together and so we're, we're using our website as a way to challenge ourselves to find language is not perfect but at least a starting point for how we can offer that invitation sort of a channel through which we can engage with others in more broad ways.
Carol: All right. Well, thank you so much. I really appreciate all your wisdom that you bring and the work that you guys are doing. And, we'll be excited to see how this practice continues to emerge and, good luck with everything as you move forward.
Arielle: Thank you, Carol. It's been a pleasure. Thank you so much.
I am Carol Hamilton, nonprofit consultant and podcast host. My passion is helping organizations cultivate healthy, inclusive cultures that live their values, fostering learning, creativity and results. Find me at Grace Social Sector Consulting and download free resources.
Grace Social Sector Consulting, LLC, owns the copyright in and to all content in and transcripts of the Mission: Impact podcast, with all rights reserved, including right of publicity.