Brief discussion of attempted murder from 26:27 until 26:38
In episode 43 of Mission: Impact, Carol and her guest, Travis Johnson discuss:
Travis Johnson is the host of the Nonprofit Architect Podcast. Travis shares his perspective as the former Vice President of Books by Vets; a board member at the S.H.I.N.E. foundation; he’s donated over $30,000; volunteered over 1,500 hours; raised more than $500,000; helped start 6 nonprofits; event coordinator; and published author.
Travis is currently serving as an active-duty officer in the United States Navy, married with two children, and on move #50. His humble beginnings include 36 moves before graduating high school at 17, 6 states, 5 foster homes, and surviving 2 murder attempts. Although this was very rough, there was always a person, group, or church willing to help him and his family. Now that he’s in a position to give back, he’s made it his mission to “Help the Helpers”.
Important Links and Resources:
Welcome Travis. Welcome to the podcast.
Travis Johnson: Hey, thanks for having me, Carol.
Carol: So I'd like to start each conversation with a question around what motivates folks. So, what drew you to the work that you're doing now? What would you say motivates you and what would you describe as your why?
Travis: I have a why, and I just had this conversation right before we got on about a mutual friend of mine and this other guy, he's like, why are you doing all this stuff? And he replied because I'm allergic to being poor is like, why I'm doing so many things. That's not my why, but I thought it was a hilarious way to put that in context. But we're talking about the show that I had with the nonprofit architect podcast when I was growing. We had a lot of help and we needed a lot of help. I went through 36 moves, 12 schools, six states, five foster homes, and survived two murder attempts all before graduating high school at 17. And that means that we needed a lot of help, whether it was from individuals, churches, social services, or nonprofit organizations. You have a lot of credit to all the people that helped our family grow up there, the reason that we stayed sheltered close at the fed, and now that I'm in a place where I'm not in that scarcity of that survival mode, I'm able to give back. And I found out a way to be part of the community and being part of the nonprofit community, served on a couple of boards, donated a bunch of hours, and a bunch of money helped start a few nonprofits. And then I got stationed overseas in the kingdom of Bahrain. And I was like, how am I supposed to keep doing all this fun nonprofit work? And someone's like, well, you really have that podcast voice. You could probably connect and talk about some of this stuff. And I was like, Ooh, that would be cool. And, look through all the different podcasts that are out there. And there were some great conversations, but when I really didn't find that the top tier show was, was it really a show, like how do you set up a board? How do you raise money? How do you hold events? All these different things that apply to the nonprofit world. So I set out to create the premiere, how to podcasts for nonprofits. And we came up with the nonprofit architect podcast, helping build stronger nonprofits. And I view it as my mission to help health.
Carol: Well, I love that, that catchphrase. I was just looking at your website and saw that it helps the helpers, because I've used that phrase myself, that when I'm working with organizations, I like to work with people who are helping other people. And so I'm like many, many lines back in the chain of the helpers. But going back to that Fred Rogers, look, look for the helpers that, that really, When I'm wondering, what, what am I doing here all day? And I, that really helps me come back to center and think, it's, it's contributing to that, that entire ecosystem of folks who are doing all sorts of things to contribute to a better world. taking care of people day to day, all of that, all of the above. So I love that motivation. It certainly rings true for me.
Travis: Oh, absolutely. There's so many people out there doing, just going to work, helping their neighbors, helping the environment, helping animals. And if I, I can't help all of them, but if I can help them do what they're doing better, put a little bit more money in their pocket, help them understand their organization a little bit better, get a bit more focused. So they're able to deliver those services more efficiently, more effectively, and with less stress. All in.
Carol: Absolutely. Absolutely. So one of the things that in addition to the podcast that you host yourself focusing on, how do you really think that nonprofits themselves should have their own podcasts? Can you, can you tell me a little bit more about that and why, why you think that?
Travis: And we can fill up a couple of hours talking about it if you want it to. First off I fell in love with podcasting while I was deployed. It is just such an easy medium to deal with. It's easy to get started. It's free to get started. If you've got a smartphone, you've got all the equipment you need to get started. And even I have production services and all that stuff, but even if you don't use me, like just getting started and falling in love with the process, that's, that's the way to go. Everyone that I talk to, everyone that I interview, everyone that I'm a guest on their show. I get to learn something. And if I'm the host, I get to ask all the cool questions that I want answered when you're in the nonprofit space, there's all these other organizations doing something similar to what you're doing, right. They're helping the same group of people. Maybe they're helping the same type of animals and maybe you're doing it differently. But what it does is. You're promoting the stuff that you're doing in your area, right in your local area. And there's people that are going to be listening and they're going to be like, this is really cool. I want to know how I can contribute. And it might be giving your organization money directly, or it might be connecting with an organization in their area that they didn't know is there. And they can now help out. The same thing that you want to help, maybe not your organization. It helps you build this huge, massive contact list. Every interview that you do, they're also sharing. So you guys are both getting the chance to leverage each other's network, all the audience that you've built, all the audience that they've built, you get to, You lend some of your credibility and some of your audience to them as an organization, and then all the people, because they're going to share the episode, all the people in their sphere of influence, they're going to hear about you. And it's such a fantastic way to grow your audience, to connect, to do better things on the personal. you go to a school, you go to college, you learn life experiences. Maybe you get into reading and maybe you listen to podcasts. Like you're listening to right now and they're going to teach you something. But when you start interviewing people, it's like having your own private masterclass with the experts. I got the opportunity to interview Asha Curran from Giving Tuesday, and learned a ton. Interviewed Alan Stein Jr. From raising your game. He's done leadership work with the late great Kobe Bryant, LeBron James, Steph Curry, Kevin Durant, and he gets to speak about leadership on the show. I got to interview Bob Burg, author of the Go-Giver series. It was just a fantastic man. I love his five principles for stratospheric success. And I got to interview Steve Sims. This is someone that does world-class events for millionaires and billionaires. He hosts, Sir Elton John's. Carpet Oscar party every year. And I asked him, I was like, what's the difference between the way for-profit businesses do events and the way that nonprofit businesses, like I got to ask him personally, instead of having to spend like $30,000 for his coaching, I get to bring them on my show. He gets to leverage my platform and I get to ask him for whatever the heck I wanted to. But if you're in the nonprofit space, And you're trying to get something accomplished, especially if it requires legislation, you can interview every single politician, every city council member, the mayor, the Senator, the Congressman state, and the federal level, the governor, you get to get them on your show on a record, talking about the thing that you both care about. Best part about it is when this comes up in Congress or for a vote or they're getting the committees ready. They're going to say this stuff, who do we know that's an expert, and they're gonna remember being on your show and you're going to get brought into the conversation to have that direct ability to affect the change that you want to see in the world with the people that can make it happen. It's such a fantastic way to leverage and do everything you want to do as a nonprofit, but that's not even the biggest part of this Carol. It's the big difference between a website people go to all the time, day after day, week after week, month after month and a website. Yeah. People only go through one time. The biggest difference between the two is new content. When you look at news, sports, social media, whatever it is, there's new stuff every day. And when you look at the vast majority of non-profit websites, it looks like a digital pain, but this is who we are. This is what we do. Here's our founding story. And that's great. And there's a sure, some donation plugin there so people can give you money, but they've got no reason to come back to your website. Unless you've created new content and reasons for, for doing that. So by adding a podcast or a blog or a blog or a YouTube channel to your page and creating that new content, all of a sudden people are coming to your page for other reasons. And realizing that the thing they care about is the thing that you care about and they can provide money directly to the cause of the thing that they care about. Because they found you through some other method and what a fantastic way to get people into your circle and to create real value for them, the person that large, the potential donor, the potential volunteer is by coming directly to you because of something that you've created.
Carol: Yeah, that's awesome. I wanted to follow up on a couple of different things you've talked about there. First is I just totally resonate with the idea that the podcast actually is a learning mechanism because I, when I started mine or even actually way before I started it, because, well, I won't admit how long it took me to get started. But when I first had the idea, I was sitting at a conference and listening to. A number of experts, consultants. Who've been in the field for a long time and were thinking about their legacy. And I thought, oh, wouldn't, I want to follow up with these people having kind of one-on-one informational interviews. And I thought, well, Wouldn't it be cool if I just shared that, if I just had the conversation recorded and then shared it with other people and, and that was the springboard for the, the podcasts that my podcast of yeah, exactly. That I could say, talk to interesting people. I'd be doing that anyway. The difference is I hit record and I work with some of them, do a little bit of editing and add some music and stuff, but beyond that, it's pretty simple. Right. It's what you would do in a virtual coffee anyway. And yet it can be valuable to a whole other group of people. So I love, yeah, so, it could be Just that, that, that instance of learning and continued growth. I think too often folks in organizations think about any content that they're creating a blog post, possibly a pocket. As, just as a way to get their message out, but all of those other benefits of the multiplying networks that you're talking about, the potential for relationship building. Having, as you said, your own private masterclass with really prominent people, all is beneficial. And, and for me, when I was doing my worst case scenario, What if no one listens to this podcast, I still could list all of those things as benefits. And luckily there are plenty of people listening. So thank you to all of them, all the folks who are listening. But I could list all of those benefits from the get-go even if, if my worst fear were to have.
Travis: You have nobody listened. Nobody showed up, the really cool part about it is, a lot of organizations have a problem with things like, what am I gonna post on social media? Like, what am I going to, I don't even know what to put out there today. If you do something like an interview show, thank you Carol, for being my guest yesterday. And I'm your guest today. Thank you so much. If Carol asked me 10 questions and I provided 10 answers. That's all the content you need to have a morning in an afternoon post each and every week. Right? So if you interview me, it’s January 6th. I don't know when this is going to be published. Let's just say it's next week. Carol asked me 10 questions, using a program that's free called headliner. And you can take a few minute clips out of there. Her question and my answer. And if you have 10 questions and answers, you have a morning, Monday morning and Monday afternoon, Tuesday morning and Tuesday afternoon or Wednesday morning or Wednesday afternoon for the whole week, from just a single conversation, you don't have to figure out what you're going to post. You just have to repurpose what you've created and all of a sudden that workload goes away. If you have a company doing the backend stuff for you, they create them all for you. And they can even schedule them out. So you don't have to even do anything. You just record the episode, you give it to the team and they do all the work.
Carol: I think that's another thing that people forget is the number of ways that you can repurpose. One thing that you've created. So you've talked about a lot of the benefits that organizations can see from doing a podcast from, the learning aspect of connecting with other people, networking with other potential partners highlighting all the interesting things. Obviously you can just interview people within, inside your organization and help highlight their expertise. Multiplying networks, having, having people they'll share you share you got to borrow people's audiences are stepping into their audiences and building relationships in that repurposing. What are some of the things that you see gets in the way of folks getting started? Because it might, it might seem intimidating to do a pilot.
Travis: It can be. And I'm sure when you started your show, I mean, you feel like there's a thousand things you got to figure out before you surgery. You're like, oh, what am I going to record this thing? When do I have the time? And who's going to do the production, can I do the production? Can I do all these things? What equipment do I need? What do I host it on? Can I change it? What am I going to name it? Like it can be. It can be a lot to be successful in this stuff. The main thing you need to do is say what your show is about and tell people how often you're going to do it. And if you keep the program on target about what it's going to be about, and you publish, when you say you're going to publish that builds credibility and authority and reliability. So I said, I'm going to do a weekly show, and I've done a weekly show each and every week I publish. And people come flocking in. They know that it might be providing the steps they need to be successful. So I've said what I'm going to do. And then I do it, which is great. If you look out there, there's all sorts of different production, quality levels. There's people on their phone on anchor, just chatting for a few minutes and then they call it good. A guy named Russell Brunson. Who's the co-founder of click funnels. Did this as a marketing podcast. He got in his car every morning, recorded on his phone on the way to work at 10. And it got to the parking lot and he hit publish and just let it go. He did this for like 400 episodes. He's gotten millions upon millions upon millions of downloads. No intro music, no outro music, no production quality whatsoever. He had quality conversations with himself and publishing. And allowed him to have this huge platform with millions of downloads. You don't have to get all crazy with it. You can write, you're going to get the Joe Rogan setup and he's got people setting up the sound and he's got the crazy microphone and he's got headphones and mixers and all these things. And they do it in a sound booth and a sound room, and then they take it and they put all this production value into it, make the sound, sound great, and all these things. And you can do that, but you don't have to do that. I didn't start with this fancy microphone. I started with the equipment that I have and started having good conversations and came from it from a curious point of view. And that's all that was needed. To start going to start showing up to have the audience grow and to provide value. It doesn't have to be crazy. People are like, well, we already do so much in the nonprofit. When are we going to have the time? Hey, I get it. But if you have someone dedicated to doing the interview, One day a month in the morning, lunchtime afternoon, evening, they sit down and record all the episodes for the month. They don't have to be crazy. not doing a Joe Rogan three hour long marathon. There's nothing wrong with his show, but some people just don't have the time and I don't blame them. Right. But you can say I'm going to do 10, 15, 20 minute episodes. And if you're going to do an interview, you set them all up on the same day. You do them back to back to back and. Yeah, two hours worth of work, record six interviews, and you've got six weeks worth of material. If you have a team that's doing the production, you give it over to them, they publish it, they edit it and they do all those things. So as long as you have the time to record, which is a two hour block, Sometime during the month, you've got your time set aside. So it's really easy to do. It can be free to start. If you use your cell phone, an anchor, you can buy the equivalent when you decide, you know what? We really like this thing because we want to improve the sound quality. People understand that you might not be the best interviewer when you start. I don't think I was the best interviewer when I started Carol. Were you the best interviewer?
Carol: No. I mean, I think that's been one of the, talk about learning from others, but you just, you also get better at this. Right. You get, you get more comfortable. It's not as anxiety producing as it might've been at the beginning. So yeah, you definitely get better and, and right. If there are lots of different options, you can do like the person that you mentioned, you're just doing a solo show short. Some thoughts on your own. You don't have to be interviewing other people. You can mix it up. Right. So, occasionally I'll do a solo episode. I mostly do interviews, but occasionally I'll, I'll throw one of those in a couple, couple of episodes ago. I did a best-of which was an interesting one because I found that it actually took more work than doing a simple interview, but it was a lot of fun too.
Travis: Oh, it's there. There's no, there's no rules, right? So you can have these as long or as short as you want them. There's there's people that do flash briefing. On Google or Alexa or Siri or whatever you have that are between two and 10 minutes. It doesn't have to be crazy long. It doesn't have to be all consuming. I posted a solo show on the fifth. That is like three quick tips, three reasons. I think every podcast needs their own website. And it's really quick. I go through the three tips, a program or something that's going to add value to the podcaster. There's three and a half minutes. What would he do? People are like, well, I just don't like the camera, I guess what? I didn't like the camera when I started. I like it now because with the right filters, I look, I mean, I'll look good. Like let's not pretend here. I'm joking. Of course. I don't know. I'm not that high on myself, but you can turn the camera off and just record audio. You can do this in your slippers and housecoat. Nobody cares. I've got a show on the veteran podcast. As a gal who talks about mule, military sexual trauma, and she's still active duty military. So all of her stuff, she's never shown her face. She's getting the word out there, talking about the thing that's important to her, but she's doing it anonymously. Like we don't know who it is. And she's able to do that because of the technology that we have. She interviews her camera and stays off the whole time and she gets the. Content that she needs to put out on episode and she's able to speak her mind and do her things and remain anonymous. You don't have to do video. You can do just audio only and put out great content. And why wouldn't you, but you can do it a couple of ways. You can do it solo. You can do an interview show like Carol's doing, let's be honest. It's probably the best. Like Carol doesn't have to do any work. She just asks a couple of questions. Is that guy in the hot seat or of the guest that does all the work, right? Carol's like, oh, tell me about this. And I talk for 20 minutes and he's like, this is great. Like, I don't have to do any work. You can do a co-hosted show. There's one like diapers and deployments. It's a co-hosted show. Two people, one was active duty, one was a military spouse. Talk about who had it worse. And then they bring on guests for part of the episode. There's people that do panel discussions, where the host is the guy and they asking, five, six people what they think about a certain topic. There's all sorts of different ways to do this. And the best part about. As you can change it. If you don't like the name of your podcast, you can change it in a couple of months. You don't like your podcast, or you can change in a couple of months, get in a fight with your co-host. You can do a solo show. You don't like doing it. Let alone starting the interview show. You can change it however you want to do it. But the whole thing. Is to just start. Most people that do start, they get about 10 episodes in and they're like, I don't have a million downloads yet. A fun fact, no one did. Right. Unless you're doing like… NFTs right now, I saw a guy's show. This was increasing by hundreds of thousands every day. Because of the new hot NFT space, but most people, 99.9999997% are not going to have that return. You have to come through, you have to do it on a regular basis, whether that's daily, weekly, monthly by way. Even if you did one a month, you would still have 12 pieces of content that you created. I recommend a weekly. Because think about Netflix when they binge like people get in, they want to listen to something. And if you produce one piece of content, it takes you 30 days to get your next piece. They're already on to some other show they've already forgotten about you. I definitely recommend at least one a week, but there's so many different ways to do this, but if you wait to make all the decisions or slog through all the possibilities, you'll never start. And if you do start, you want to commit to making 25 episodes. There's something like 2.5 million podcasts that are published right now. But 2.1 million of them haven't produced more than 10 episodes. So the people that are going to come on and be dedicated to the thing like Carol and myself, We're already in the top 20%, just because we have more than 10 episodes. I don't know where you're at in the standings and it doesn't really matter, but like I'm in the top 5% of podcasts in the world and I do a nonprofit show. Our audience just really isn't that big, but because then I'm showing up every week we can bring in week out bringing and providing value, valuable guests. You will be able to hear my show with Carol soon, probably in a few months, I've had a lot stacked up, but. If you do this and you stick with it and you stick to whatever your mission is, like, it's gonna pay off. And it's just so much fun thinking. Am I right Carol?
Carol: Yeah, it totally is. I have been having great fun. It's a great way to connect with people and, and yeah, I think that's really important to just have people. Go into it, thinking this is for the long haul. This isn't a short, this is not an easy short return thing. It's a quick thing that builds over time. And I've heard of, I've seen a lot of podcast spaces where they're like, just, just ignore the downloads. Don't even pay any attention to them. Just keep doing your thing, keep showing up. And then as you say, like try not to overcomplicate it. And that could be challenging in the nonprofit sector because it's not usually just one person making a decision. It's many people being involved. But. You know that you can just get started with as, as simple as set up as possible. Not, getting all involved with complicated equipment at the beginning are all good places, just that, what's, what's the what's good enough. Get it out there.
Travis: Oh, all this stuff builds over time. Especially if you’ve got a board. Money's tight, completely understood. Go with the free option to start with your phone, whatever earphones you have that have a mic on them and download the Anchor app. There's a couple. I'm not affiliated with Anchor. There's a couple of free apps that have a podcast hosting app that you can do it for free and get. Start creating content for your page and give people a reason to come back to your website over and over and over again. Don't just rely on outbound traffic, outbound, social media, direct mail. Don't just rely on those things. Give them a reason to come find you. Wouldn't you rather have volunteers showing up in your email and donors contacting you than having you have to contact all of them. Find a reason to create content. So they come to you.
Carol: So I'd love to finish every episode with a game where I play, where I ask one random icebreaker question that I pulled somewhat randomly out of a box. So I've got three sitting here. What would you say is something that surprises people when they first hear it about.
Travis: I mean, if, if it comes up in conversation, the murder attempts are usually pretty high in the list. Like, what did you do that people tried to kill you? It usually comes out. If I'm on video, I've got all this great stuff behind me. People are like, Ooh, what's that? Like, it was this thing. Like, you've got a Rubik's cube over there. Can you sell all of that? I had a guest stop, like in the middle of our thing, make me grab the cube and mix it. I can solve it. Any three by three of your weeks, Q in under a minute. So they're like, I have someone like, I want to see this Kenny be like, I've never seen it done in real life before, I've got my wings up here. I've got my sign that lights up. I've got the kingdom of Bahrain. I've got some awards from the Navy. Like this is from a war hammer from the veteran podcasts awards. All sorts of different things. People like you're so young, you've been in the military. How long have you just turned 40? They're like, holy cow, like I have no idea. Like how long have you been podcasting for this long? Like, have you had any success? I was like, well, four months after starting, I was number four in the U S and they're like, what? Like, I don't know. I don't know what it is about me or my life or what happens, but like, I've dodged death like six or eight times that I can remember that I can directly remember what happened and then not dying, obviously. I've been to all 50 states. I've been to 12 countries. I've got friends all over the world, especially I started meeting a lot of people doing the podcast and game, but if you're listening to this and you want to reach out to me, please do. But like, People in your area, meet him online, meet him for coffee, go meet people who will be so surprised to see all the amazing things that are right in your neck of the woods that you just never know. Because he never asked the question.
Carol: Exactly. Exactly. So, what are you excited about? What's coming up for you next?
Travis: Oh, let me tell you, let me tell you Carol. I know I told you yesterday cause you're on my show, but like we have created. The ultimate and complete podcast guide, which is available on the website or whatever, but we've taken that thing and we've created a course and you're like, no, there's a bunch of podcasters with courses right now.
We are the only course it's being revoked. Even professional podcasters get tongue tied every now and again. We're the only professional podcast group that has created a course that's going to be available at the college level that is being reviewed right now at Forbes business school. At the University of Arizona, you're gonna be able to take my college course and get college. For podcasting here, hopefully within the next like four or five weeks, it will be available online as the only professional podcast, or to have an actual course where you get college credit, which is just really, really, really amazing. anyone that's in business communications, journalism, marketing, entrepreneurship, the possibilities are endless, and you have the ability to get college credit from a podcast course. Come on. Who wouldn't take that? And why wouldn't you? That's exciting. And my official Navy retirement is March 1st, so I'm less than two months from retiring after a career of over 21 years.
Carol: Congratulations. And I think yeah, I am also stacked up with interviews, so this probably will be coming out just about that time. You'll be officially retired when this is published. So thank you. Thank you so much. It was great having this conversation and I hope. This inspires a couple of new non-profit related organizations to get into the podcast and game and, and share their wisdom, share their, their networks and get connected with people. So thank you so much.
Travis: Hey, thanks, Carol. And anyone listening hop on over to nonprofit architect.org. There's a tab in there. That's got all my stuff, but we also have the non-profit podcast network. We've got 15 shows: my show and Carol’s show, and a bunch of other shows that talk through all the things that go on in the nonprofit world and nonprofit game. Maybe you like my show, maybe you don't, but you're going to find something that you do like that does resonate with you at nonprofitarchitect.org. Thank you so much again, and thank you, Carol, for having me on. Thank you.
Carol: Thank you.
I am taking away several things from our conversation. The first is the versatility of the podcasting medium and the hidden benefits – I have certainly experienced what Travis talked about in terms of giving me a way to access many people, their expertise and perspective. I learn so much from each guest and each conversation. And he also makes a good point – that you don’t have to make it complicated to start. You can start with a smartphone. You also learn as you go and get better at interviewing, at spotting an interesting quote to pull out. One thing to remember with this particular marketing channel – it is a slow burn and takes a while to build an audience. It’s a long game, not a quick win. Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Travis, their background and bio, the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. We want to hear from you! Take a minute to give us feedback or ask a question at missionimpactpodcast.com/feedback. Until next time!
Episode 09: This week we’re talking to Carol Vernon.
We talked about:
Carol Vernon is a certified executive coach and principal of Communication Matters, an executive coaching firm that helps leaders and teams elevate their executive presence and communication skills in order to grow their impact. Carol was inspired to start Communication Matters after years of observing that doing your job well isn’t enough. Without executive presence and the ability to communicate effectively with diverse stakeholders, leaders can’t achieve their full potential or achieve the results they seek. Previously, Carol was the senior communications director at the National Cable and Television Association, as well as acting executive director of the cable industry’s education foundation, with both people management and budget responsibilities. Prior to that she worked on Capitol Hill and on more than a dozen political campaigns.
Welcome to Mission impact, the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I'm Carol Hamilton, your host, the nonprofit consultant. On this podcast we explore how to make your organization more effective and innovative. We dig into how to build organizational cultures, where your work in the world is aligned with how you work together as staff, board members and volunteers, all for the purpose of creating greater mission impact. Carol Vernon is a certified executive coach and principal of Communication Matters. An executive coaching firm that helps leaders and teams elevate their executive presence and communication skills in order to grow their impact. Carol was inspired to start Communication Matters after years of observing that doing your job well isn't enough without executive presence and the ability to communicate effectively with diverse stakeholders, leaders cannot achieve their full potential or achieve the results they seek. Previously, Carol was the senior communications director at the National Cable and Television Association as well as acting executive director of the cable industry's Education Foundation, with both people management, and budget responsibilities. Prior to that, she worked on Capitol Hill and on more than a dozen political campaigns. Welcome to episode nine of the Mission Impact podcast.
Carol Vernon and I have a great conversation about communication, something so key to how organizations and teams operate. She explains four typical communication styles and why leaders need to be mindful of each when they communicate with others. We touch on what shows up in communications now that so many teams are working remotely, why it is so key to avoid assumptions as you work remotely and why having a conversation with your teammates, colleagues and volunteers about your communication norms is even more important now than it was in the past. We also consider how people can keep networking even while face to face events are canceled. So welcome, Carol.
Thank you, glad to be here.
So just to get started and to give people some context, what drew you to this work? How would you describe your journey?
I've worked in associations, nonprofits, and in the political world for quite some time, I always loved the work I did. I always felt very much focused on getting it done and eventually observed how you get it done matters oftentimes, just as much as getting it done. I started looking at how leaders were focusing on the how.
When did you start working with other leaders on that? And in that how, do you focus particularly on communication? Often when something isn't working in an organization, as an organization development consultant, I often hear people say, well, you know, communications just aren't working. What would you say makes communications challenging within an organization?
Yeah, absolutely. We are all different people. We as a society thrive on and could celebrate differences on many levels. But we forget the fact that communication is a big part of who we are. And we communicate differently. Each of us has preferences, and we have the ability to play with our preferences a bit if you will adapt them to other people's styles, but we often don't do it with teams. We have gender differences, cultural differences, all kinds of differences in terms of how we show up and it impacts the way we communicate with each other, which impacts our ability to work together.
Can you say a little bit more about those communication preferences? Are there some common things that you see show up in terms of the way people approach communications and they're probably not even thinking about it? It's not necessarily something that they're particularly aware of?
Absolutely. Again, communication preferences are something to some degree, they're hardwired, we're born with them just like we're born with a certain personality preference, right? We’re different. Some of us are more introverted, some of us are more extroverted. We have a communication preference, some of us tend to be very direct, very to the point and we don't need to meet face to face, we're fine right now and in the remote work world we're pretty comfortable with that. Sometimes we'll say that's more a masculine communication style, not that it's only for men, lots of us are very much a masculine, to the point, communication style. So there's some people who have a very direct to the point style, can they shift it? You bet they can. They can adapt it to talk to somebody who has a more traditional, when you use the word feminine again, does not mean that you know, speaking to you as a woman, but we tend to be more people focused, we're listening for how's that going to impact somebody, a real direct communication might not meet our needs, because we're going to listen more for how's that going to impact me or how that is going to impact my colleagues or my team or my organization. We're listening more for the people part. There's some of us who have more of a preference for the details. We're listening for the real detailed piece. So there is a communication style here, neither a feminine or masculine style, rather just a preference for more detailed, more systematic, more how kind of communication style. And then there's some of us who have more of that dialogue, I call it a why style. We're listening for the big picture. Why are we doing it this way? Not because we don't think it's a good way. We just want to hear different things. We communicate differently. And some of us are very much right to the point. Some of us are how, give me all the details systematic. Some of us are who, how does it impact me? Who's involved? Who's going to be impacted by what happens here? And some of us are, why, why are we doing it this way, not to derail it, but just want to step back, want to look at the big picture, give them time to process.
And it's interesting thinking about those as individual communication preferences and some are really more preferred in our culture, in the American culture than others. I think the direct communication style is definitely preferred. And getting to the point, just do it, all those kinds of things. And in other cultures, you know, it's the exact opposite where you know, it's people first. And if you haven't taken the time to do some small talk, ask me about my family, ask me about how my weekend went, that's considered rude.
Every organization has its own culture also, because obviously, every society has, all these pieces lay on top of the crucial part of communicating, which in the world we're living in today this is how we're collaborating. It's all about how we're, how are we communicating?
And as we're working now, remotely, what do you think is really important for leaders to consider as they consider their executive presence in a virtual world?
Well, we're using that term right now, the idea of sort of digital body language or digital communications, really being able to, to step back and it's not just about camera angles, hey, we're on zoom, and we got to make sure our camera angle looks good. It's really so much more than that. Digital communications in the remote world is just ripe for misunderstanding. There's so much here that we're not going to see, where if I were sitting across from you, I get a better sense of your mindset, I would know what you're thinking. I'd be able to pick up more on it. In fact, even, what could ultimately lead to conflict between individual leaders, between teams between whole organizations,
In the virtual world, or doing online meetings, working collaboratively, working remotely I think sometimes when we were face to face, people could assume that they knew kind of what the other person was thinking or they might pick up on a vibe from them. And they might be right about that, and they might be wrong. And so in some ways, now that we're forced to work remotely, one of the things that could invite people to do is to actually slow down, check their assumptions, ask more questions, check in with people more often so that they are getting a fuller picture of how folks are feeling, how's it going for them their work, etc?
Carol, that's a great point. There's a lot of opportunity right now, in terms of the world we're in, the world we're in in terms of digital communications, yes, the question around the idea of presence. And I think having a strong presence in the digital space is a lot about respect, a lot about trust, how do we show that in the digital space, it'll kind of have to do with the speed in which we respond to something. It could be everything from, you know, who do we see on that communication, there's so many pieces about having a strong presence offers a lot of opportunities for us to build more trust. To be more clear, in this case, some sort of short messages are not always the clearest messages, brevity could lead to a lot of confusion. Having a strong presence in the digital space is about, again, so much more than how we're showing up on camera. It's all the parts of communication, it's our words, it's our voice. And we have to think about those coming through in the different ways in which we are communicating right now.
Yeah. And it could be that people are paying even more attention to, you know, tone of voice, etc. Because that's what they're limited to, mid range up in terms of what they can see on video if people have video on and then and I do think that actually taking the time to think about some of those things you didn't have to think about before, which is, how is your computer positioned? How are you showing up on that video screen? What are people seeing, what's behind you, what messages do you want to convey in terms of that presence is something that we probably never had to consider in terms of our home offices or our home spaces before.
Absolutely, there's no question. Everything we do is communicating something and I go back to that idea of trust. And I almost want to say grace, Carol, this word in your company's name, Grace, Social, we need to give people a little bit of grace here, we need to assume good intent is there in the way we're communicating right now. There's a lot more opportunity for misunderstanding, somebody doesn't have their camera on, oh, they must not be engaged. Maybe they don't have their camera on because something's going on in their home or wherever they're working from. From that moment, we need to assume good intent, we need to create a little space for one another. I think the strongest leaders are communicating by showing we care. And I know with my coaching clients, right now, I'm noticing those who are taking the time, I don't want to say they're, you know, taking time to find out how the weekend went. But they're taking time just to slow down and to show that they care. They're really being very intentional in terms of their presence, how they're showing up, you know, they're getting to the point, but they're not, it doesn't mean that they're not taking the time, it doesn't mean that they're over relying on that very direct, very bottom line communication style, they're flexing, they're adapting their styles. They're creating space for others right now.
And you also focus in particular on women's leadership, what are some of the things that that women in particular can do to enhance their leadership?
Oh, terrific question. I think right now, women, just like men have, like many of our male colleagues have a lot of competing priorities. And I think, again, that opportunity to just to be a little bit vulnerable here, it'd be a little bit more authentic given I don't know if it'd be more authentic, but I believe women have that, women leaders have another opportunity to really think about how they're communicating authentically, to this point, this isn't the time to sugarcoat things, this isn't the time to be sort of stepping back, and I've got to protect my team, we need to really think about, and I know some terrific women leaders who are being very much focused on being direct and to the point.
What are you seeing in terms of hearing from your coaching clients of how they're seeing the current situation that we're in, remote working, the pandemic, the protests, all of the things that are going on? How are they seeing that show up on their teams?
I think the world we're living in is causing stress for many people, and we all experience stress in different ways. Again, we're all you know, we're all so different and we're experiencing it in very different ways. We experienced it as a whole society, but each of us is doing it differently. And what I'm seeing, again, from my leaders who are challenged right now is to look at how to communicate, how to shift and adapt their communications, to get the most out of their team. A coach and client said to me the other day, I'm walking a fine line between trying to motivate my team and help them move forward and not burn out my team. And I thought, how interesting to see, he said I'm just totally intrigued by all the opportunities that are in front of us, this sort of the opportunity to do things in different ways. And he said, but I'm finding that I'm having trouble getting other people to look at those. I'm finding some of that also that my clients are challenged by how to flex that and then we're also dealing with just the realities of there are some of us who are digital natives and some of us generationally have different levels of adaptation and a learning curve with technology. So we're seeing leaders need to really not just show up, so this presence is not like just let's fake it till we make it, they genuinely are looking for ways to be to be empathetic, to show up authentically, and to recognize we're different. We're all different. So communicating the goals, they're slowing down, they're probably spending more time communicating than if we were sitting across from each other in the office.
Yeah, because I think in the office, there's sometimes an assumption that word is getting around or communicated and once you're remote, and folks are not right there, you have to think a little more deliberately about it, rather than just kind of assuming that communication will flow through the organization. In terms of that burnout, I've seen some articles recently about how with more and more folks working from home, especially in the association world, certain types of nonprofits that folks are working longer hours since it's all one thing now work, home, everything together. It's all bleeding together and how are you seeing leaders manage that? And keeping work life balance?
I agree with everything you've said, Carol, and I'm observing the same thing. And in talking with some of my clients, in fact, just this morning, I had a coaching call with a terrific leader. As we were talking through the idea of boundaries, we were noting the fact that she's had to step back and create new quote unquote norms, new communication norms around her availability. So this idea, we're so used to you sending me a message, I'm gonna respond, oh, he texts, it's even more important, I'm going to get right back to you. We need to, we need to clarify those communication norms for the world we're in right now. The opportunities here are terrific for teams to be even more effective, more flexible, more adaptive, but without communication norms to help guide them again, right from misunderstanding. My coaching client was talking about the fact that it feels like 24/7, and in this case, this particular terrific leader has young children, and 24/7, she's always sort of split between one or the other, is it the family? Or am I at work? And she said, they're totally integrated. And I think a lot of us are experiencing that crossover. So creating communication norms for our teams is key for this world. And these are norms that may have a long term impact on the way organizations work and are going to work in the future.
Yeah, for sure. And one of the other things that you do is help people be more strategic about their career progression and network. What are some of the things that people can do now, without those more traditional networking events to move their career forward in this interesting time?
I'm hearing all kinds of exciting things that I wouldn't naturally have a thought of, I enjoy the whole process of going out and networking, I've watched some terrific leaders, you know, create really terrific sort of connections with people. And in this space now there's also terrific ways of doing it. But it means doing it differently, being very intentional about perhaps some of the networking groups and opportunities that are out there to meet people in the virtual space to do one on one follow up. So in terms of career progression, and continuing to build out, build out our networks in a very strategic way. We need to think about who are some of the people we do need in our worlds? I don't believe networking is ever a quantity, it really has to be very strategic, and thinking about what do we have to give others? What kind of expertise can we be sharing with others? What kind of info do I have that might be helpful to others? And we need to think about what kind of info would help me continue to build a new sort of community? Is that sort of a traditional way of what I have to give here? And then what is it I want to get? What do I want to learn, though? I mean, what do I have? What do I want to learn about how online is offering all kinds of opportunities to connect with other people? I'm watching my association clients create unbelievably powerful ways of networking online. And then I think it's the one on one, I think it's the individual follow up. Again, it's not about quantity, we need to be incredibly mindful of who we need in our world right now. And I dare I say, we also need to be careful about what we built, who right now we need to protect ourselves from, you know, the key piece here is we need to think about our own control, ourselves, that may be one of the only things right now we have 100% control over and think about who we need and protect, again, possibly who we need to protect ourselves from.
Yeah, it's been interesting, since all the events are now going online. One thing I'm actually seeing is, in some instances, some local associations that I had been involved in, you know, now we're seeing participation from people across the country, internationally. And then another very interesting thing that I didn't really think about, until I started doing this as I would be on a zoom call, or whatever networking thing, you know, because each little box, the person usually has someone's name written there, have written all the names down, look the people up in LinkedIn, you know, follow up afterwards, if I wanted to connect and have a conversation, and I know that I am following up with and you talked about quality versus quantity. But in this case, I'm actually following up with more people from a zoom event than I would have if it had been an in person event because I know that I wouldn't, I mean, yes, if you can get someone's business card, that's great. But you know, I'm not going to go around, peering at their name tag and trying to remember what their name was and write it down and then and then do the follow up. And so it's actually made it for me, it's made it easier to be consistent about that.
Carol, I love that example. We're also different, and some of us are thriving in the online world in terms of creating those relationships. And the truth is it is definitely more challenging for some others. For those of us who are more extroverted, we need to step back and allow other people in the online world more opportunity to step up. For those of us who are more introverted, we need to make the time to be able to come to something very prepared and ready to contribute, it's not the time to step back online. When we step back, I can't tell you how many times I've heard my coaching clients say things, the team seems disengaged. And you know, we've kind of talked to is it truly disengagement? Or perhaps are people taking time to think about what we're building in ways so this idea of something we're building, a network in the virtual space, you bet, there's going to be some people who are going to thrive in it. And I love to hear that you are Carol. And I think you have a terrific practice there of identifying who, for instance, is in a zoom or any kind of networking event, and then doing the individual follow up.
Right. That's all individual conversations. I mean, the event itself is a jumping off point, but then you know that I'm taking the time to reach out one on one. And the other thing that I've been doing with that is we'll set something up and is there a zoom link? I'm like, no, let's just talk on the phone. Because we're spending so much time on video these days. For those one on one, it's not necessary to get on video. I mean sometimes it's nice, but I feel like folks are also experiencing fatigue being on so many video calls. So those one on ones, I'm definitely just just having a phone conversation. And it works just fine.
Funny to think that the phone call is becoming sort of like what was old is new again. Pick it up, picking up the phone becomes a differentiator, it really allows us to say I care, it's really different. In this world, when we all have lots and lots of emails, it tends to instead pick up the phone. And you know, something that's also pretty obvious within here that the meetings that you would set up, a coffee meeting, for instance, was getting yourself to the place sitting down there, ordering the coffee, all of the pieces that took 90 minutes to do all that. And now we don't need to be on a zoom meeting for an hour, what was an hour might look like a 22 minute meeting. This is part of the idea of communicating respect and trust and having good intent is this idea that we may not need all this time that we put into it. What I keep going to is the idea of what's the opportunity here that we want to think about in terms of communicating. We may have a whole lot more opportunity to be more strategic with how we're communicating. This isn't about quantity. This is about quality.
We'll be back after this quick break. Mission Impact is sponsored by Grace Social Sector Consulting. Grace Social Sector Consulting helps nonprofits and associations become more strategic and innovative for greater mission impact. Download free resources on strategic planning, program, portfolio review, design, thinking and more at gracesocialsector.com/resources. We're back on Mission Impact. On each episode, I play a game asking one random icebreaker question. I have a couple here. So what is something you think everyone should do at least once in their lives?
I think everyone at least once in their lifetime should go to a place that's on their bucket list. To make that happen in whatever way that is, to be able to experience how other people are living, that just can't be beat. So an opportunity to try some other place. See what it's like.
So what are some places on your bucket list?
I am absolutely fascinated right now by Vietnam. And what had been my hope this year to get to Vietnam at the end of the year, and we're going to postpone our trip probably another year. So that's what I've been reading a lot about, culture there and opportunities to travel through the country. I can't wait.
So what are you excited about? what's what's up next for you kind of what's emerging in your work?
Thanks so much for asking. And the biggest change for me is that with a lot of our executive coaching work I do with associations and organizations other than nonprofit and organizational leaders is going very virtual. So I miss the in person connection, but we're doing a lot more zoom. So trying to continue to, to build on that and find ways to work with teams in the virtual space. Again, I don't think that's going to be short term. I think when we move through this and of course we will, I think the way I'll work with teams will look different. And I'm really excited thinking about that. I've had a group of women leaders that gather over a four month training program focused on their executive presence as association, nonprofit leaders. And we're going to take that program virtually later this year. So I'm pretty excited about that as well. That's great.
Awesome. And how can people find more about you and get in touch?
Link in with me if we haven't LinkedIn, I'd love to connect with you. That way I post things there and check out my website, which is www.commmatters.com. I look forward to connecting with folks. All right.
Well, thank you so much, Carol.
Thank you so much. I really enjoyed talking with you.
Thank you for listening to this episode. You can find the links and resources mentioned during the show in the show notes at missionimpactpodcast.com/show-notes. We want to hear from you. Take a minute to give us some feedback or ask a question at missionimpactpodcast.com/feedback. Thanks and see you next time.
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I am Carol Hamilton, nonprofit consultant and podcast host. My passion is helping organizations cultivate healthy, inclusive cultures that live their values, fostering learning, creativity and results. Find me at Grace Social Sector Consulting and download free resources.
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