In episode 21 of Mission: Impact, some of the topics that Carol and her guest, Andy Robinson discussed include:
Andy Robinson provides training and consulting for nonprofits, businesses, and government agencies. Over the past 25 years, Andy has worked with clients in 47 US states and Canada. Since the pandemic began in March 2020, he has designed and facilitated 70 online meetings, webinars, and remote workshops covering a variety of topics, including fundraising, board development, marketing, leadership development, facilitation, and train-the-trainer programs. Andy is the author of six books, including Train Your Board (and Everyone Else) to Raise Money, www.trainyourboard.com. His latest is What Every Board Member Needs to Know, Do, and Avoid. He lives in Plainfield, Vermont.
Carol Hamilton: Well welcome, Andy. Great to have you on the podcast.
Andy Robinson: Thank you for inviting me, Carol. It's good to be here with you.
Carol: So just to start out, I like asking the question of all my guests of what drew you to the work that you do, what, what motivates you and how would you describe your why?
Andy: So you're looking for my origin story in this work.
Carol: Well, I mean, it could be a more recent version of that, cause I'm sure it's evolved over the years.
Andy: All right. Well, for those of you who are listening, but not watching, I'm an old guy with a gray beard. And my, my origin story goes back to 1980 when Ronald Reagan was elected president and I was fresh out of college and I didn't know who I wanted to be when I grew up or what I wanted to do. And I was a little stunned. I was like, what, what happened here? What do I do? And so I was casting around for something to do, and I opened the newspaper and. I looked in the classifieds and there was a job title called activist, and I thought, huh, that's interesting. What does that mean? What do those people do? And I applied for this job and I was hired and it turned out what I was doing was door to door canvassing. So I was one of those nice young people who came to your door and knocked on your door and told you about an organization. I had a conversation, asked you to give money. And that was my entry point into the world of nonprofits. And I think also the worlds of social change, social justice and community organizing. So what. Moves me now is what moved me then, which is the desire to create a positive change in the world and looking for tangible ways to do it. And for the last 25 years, I've run my own consulting practice as a trainer and consultant and facilitator. And I work with groups on planning and fundraising and facilitating meetings and building leadership and some of the stuff that you also do, Carol.
Carol: Yeah. It's interesting that you talk about that period right after college. It took me a little bit longer, but my first job that I got was working for a company that helped people get on talk shows. And so I found that I was actually rather good at writing the publicity and PR for folks and decided that I wanted to apply that skill to causes that I believed in. So that's what prompted my shift into the nonprofit sector.
Andy: This is sort of hilarious, cause you've recruited me to be on the talk show today.
Carol: Yeah, I've come full circle, I guess. So you said you, you've been in business for a long time and before that obviously had a long career in the sector and well, all the entire career in the sector, but in, in different roles. And you've said recently that you're shifting now into semi-retirement. And intentionally stepping back, taking shorter gigs. What's, what's your intention in doing that?
Andy: Well, there's three or four things. It's, it's a, it's a lovely question. The first thing is my own. Sustainability energy. One of the pleasures of working for yourself is that you work for yourself, but one of the pleasures of working for yourself is that you often never stop working. So I'm one of those people. Who's often at my desk at 10 o'clock at night, responding to emails that I didn't get to during the day. And I'm, I've reached the age where it's time for me to dial back my work so I can have more fun though. That's one answer to your question. The second answer to your question, and this slides us into the topic of succession planning. I have been helping and supporting other people enter this work for a number of years as facilitators and trainers and consultants. And I helped to lead a university program on this and then. I'm an informal coach to a lot of people who are entering into supporting nonprofits and, and, and the work that meets. So I feel like if I step back, there's more room for others to step up and jobs than I am not accepting. And I am referring those out to other people or jobs that I don't get any more. Cause it's okay. I have enough, I've had enough work. I don't need to do it much longer, but I'm also supporting and training and helping other people who want to enter this space. And that feels good to me. So this is my personal succession plan and I can't say I wrote it down, but it's something I've thought about for years and they've been implementing it step by step. And the latest step is for me to work less and be more assertive about pushing jobs out to other people, especially folks who are new to consulting. I'm sending a lot more work to BIPOC consultants, black indigenous people of color, as a way of supporting social justice and equity. So that's my current thinking and I'm spending more time having fun. I'm, I'm hiking out in the woods and I'm cooking good food and I'm spending time with my spouse whom I adore. And I still have enough work to keep things going. And that seems like a good balance right now.
Carol: Yeah. And a couple of things that you talked about you've worked with other leaders on succession planning. What do you think other nonprofit leaders could, could learn from your approach and how you've been doing it? It seems like you've been very intentional in how you're approaching it, which. I don't think it's particularly actually very well supported in our culture.
Andy: Well said. Well, I wanna, I wanna frame this two ways. One of the things I've done with organizations over many years is strategic planning, which is also something you've done a lot of. And one of them, I have a couple of favorites. Planning questions. One of the things I ask people is how long will it take to win? And they're like, what? And I say, how long will it take for you to change the world so effectively that the workflow of your organization is no longer necessary? Like, what's your exit strategy right now? We should acknowledge many organizations are perpetual organizations, hospitals, universities, some of these institutions should be around forever. I totally get that. A lot of groups are trying to solve a problem and go out of business. So my first question is how long will it take for you to win? And we spend some time chewing through because it might be a generation or two generations or three generations, right? Depending on the organization. Then I say, are you going to be here for the victory party? And of course, everybody laughed and said, no, I'm not going to be around that long. And then I say to them, if you are not actively grooming the next generation of leadership for your organization right now, by definition, you are failing at your mission by definition. So, this is not this optional thing. If you don't have a succession plan, excuse me. If you're not building leadership, as you're building your organization and doing your work and changing the world you're failing. So that's a little aha for people. And I wanted to apply that same thinking to myself, you know? So there's an old thing that people might remember if they were Scouts or they learned how to backpack, you're supposed to leave the campsite in better shape than you found it. Like if you show up at the campsite and there's trash, pick up the trash, when you, when you check out, take the trash with you, don't let somebody else deal with the trash. And so literally I am trying to leave the campsite. In better shape than I found it. And I feel like the way I can do that is by handing off and supporting, and training and building other people who are coming in behind me. And I will tell you, I have, I don't know the number there's at least 50 and probably more like a hundred different peers that I interact with over the course of a year, in terms of sharing jobs, trading notes, doing referrals. Picking each other's brains. I mean, I have an amazing network and that's what sustained me for all the years. I've been self-employed as all these lovely peers who are generous to me and I aspire to be generous to them. So if I can help people do that for themselves. And built that peer network and what a gift. Right. That's beautiful. So that's my intention here and I will do it imperfectly, cause we all do everything imperfectly, but so far so good.
Carol: So what would you think? What, what, what are some ways in which inside an organization, a leader can, can start to groom that next generation.
Andy: Yeah, well, once upon a time I mean, I've done webinars on this topic and, I could probably rattle off 10 steps. I don't know that that's a lot, but I'll throw you two or three, which is one thing you should do is look at your task list and try to hand off, I don't know, one task a week, two tasks a week. And I don't mean, pardon me, Carol. I don't mean the menial stuff. I mean, substantive stuff. I mean, if you're doing all the data entry and you hand that off to somebody else. Sure. That's lovely, but that's not building their skillset. So that's one thing they could do is actually look at what you do and say, is there stuff that I can delegate? Reasonably appropriately without burdening other people, but also takes me out of the center of things. That's one idea, second idea. And this speaks to the facilitation work that you and I both do is when I'm building an agenda and I'm figuring out who's going to lead. What section of the agenda. I want multiple people leading different parts of the agenda because the ability to. To run a meeting, to facilitate a conversation is a leadership skill. So I am currently chairing a board and I had a board meeting last night. So this is top of mind. And as I was building the board agenda, I had about, I think, five different people leading different parts of the meeting. And so that's a second idea if you're actually bringing groups together, share the power within the group so that you have that agenda where people are. Taking turns, facilitating and leading and, and building the conversation. The third one is one that I've touched on already, which is don't be a perfectionist. And there's the classic thing you see is that you have a leader who wants it done their way, and often somebody else has a different way of doing it. That is different, but could be just as effective or differently, effective or weaker in some ways, but stronger in ways that your way isn't. And so part of it is accepting the fact that other people do things they think about. Problems or challenges or opportunities differently. They approach them differently. That's something that should be embraced by leaders, as opposed to we have one way we do things here. So those are some ideas. I mean, I kicked this back to you. I know you think about this. When you're advising leaders on succession and distributing power, what tips do you offer?
Carol: Well, it's interesting that you talked about delegation because I think people think about that. That's an obvious one, but yet folks struggle with it for so much. And I think it goes to the last point that you've talked about. And I've been in situations where I've dealt with things delegated to me. And the leader has told me explicitly that, that, no, you, however you approach it is great until I stumbled upon the way that they actually wanted me to do it. Yes. And I think it's not even conscious on their part. Right. It's not their, their conscious intention was to hand this off and let me run with it. And then, I approach it differently and, and it was like, Ooh, well, wait a second. Not so much. And I think you can then ideally you then have a conversation to figure out what's the middle ground between the two. I don't know that I always handled it that way. Because I think my perpetual lesson that I've had to learn over and over again is indeed that people do things differently than I would do.
Andy: if you've done any anti-racism training, anti-oppression training, one of the first things they talk about is the difference between intention and impact. Sure. Right. And often we have very good, positive, sacred, Holy high-minded intentions, but we're clueless about the impact we're having on other people. And this is one of those examples. It's like, My intention is to give this job to you. But the impact I'm having is I'm micromanaging you while you're doing it. I'm just doing that. So, I mean, I have a mental way to do this, which is I would have people imagine there's a spectrum. And at one end of the spectrum, I'm pointing to my left are people who are really good at empowering others and supporting others and delegating. That's one of the ends of the spectrum. The other end of the spectrum pointing to my right. People's responses, the heck with it. I'm just going to do it myself. It's easier to just do it myself and full disclosure here is I live down at that. Right, and the second end of the spectrum, my default button is, the heck with it. I'm just going to do it myself. It's easier. And what's interesting here is I have spent an entire lifetime trying to move myself down that line to the opposite end of the spectrum. Getting myself out of the way. So, I mean, I don't know if this is today's topic, but I will touch on it. I carry a lot of privilege. I'm an upper middle-class, white, cisgendered, straight male. I have an Ivy League education. I'm able-bodied. I mean, I have all the markers. I have English as my first language. I am, I have all the markers of privilege and I feel like my work for the last several years and maybe the last decade is to shrink my footprint and take up less space. And because that's what that's, what privilege is, is you take up a lot of space that you're not even aware that you're taking up. So, and I'll talk about this in front of groups and, there's a chance to bring this into a training or a facilitation, and there's a moment to have this conversation. I'll have it, but one of the ways that I can delegate perhaps in an we'll use the word unintentional, but as a secondary way is to just take up less space, to speak less to. Shrink my presence in whatever way that looks like, because that creates space for other people to step in and embrace their leadership skills. So I am like the amazing shrinking man, but I still take up huge amounts of space, but I'm mindful of it. And I am checking that whenever I can. And I think that's a succession planning strategy too. If you're a leader, how do you take up less space so that other people can occupy that space? And how do you really underline that and embrace that as a, as a strategy and a tool?
Carol: Yeah. So one of them is just, let's say, you're, you're discussing a topic with a group and trying to figure out different ways that you might approach it brainstorming. And if the leader can take a beat and not be the first person to talk can be huge.
Andy: Yeah. And I’ve facilitated a couple of online things over the last year where I've had leaders say to me, I'm not, I'm going to say very little, I'm going to not speak first. I'm going to step back intentionally. This is not me telling them this is them coming to me and saying, FYI, if you see me being quiet, it's me stepping back. And my response is thank you. And if I, if I feel as a facilitator, I need their voice. I can call on them. And say, Martha, haven't heard from you yet on this, what's your thinking. And I can cue them when needed, but that's, that's a great level of self-awareness and I'm, I'm glad you brought that up.
Carol: Yeah. And there's some tools, I mean, for brainstorming, there's some tools that you can use to help everybody's voice get in the room. By just having people, write things down first, like, the classic sticky notes and, and now in the virtual space on something like mural or jam board and, before anybody says anything, allowing people a few minutes to get their ideas out onto the board and in some cases you can trace, who's had what, but most people, by the time they're on there, they're not paying that much attention to it. And so it gives space for people, all, all the folks who are participating to step in. And, and one other thing that you talked about at that rotating facilitation, which is a simple thing, I was in this past year I've been teaching folks how, how to facilitate effectively online. And I was working with an intact team walking through the program and then they were trying to think about, okay, so how do we actually, the classic challenge with training of how do we actually make this stick? How do we, that was nice, but we did it in your, in your session. How do we actually start implementing this in practice? And so we talked about them using it in internal meetings first so that the stakes are lower. And so when I had my one-on-one with their leader, one of the things we talked about, I was like, well, okay, so what meetings do you typically lead? And he always led their weekly staff meeting.
I was like, well, what if, what if you rotate that. And, the intention there was to make sure that everyone was practicing facilitation. But as you say, facilitation and leading a meeting, thinking about an agenda, how are you guiding the group? How are you guiding the conversation? What questions are you asking about self leadership skills? So just by that, by him stepping back and saying, no, I'm not going to be the default, in a weekly meeting that doesn't need to be me. Is an easy first step to take. Yeah,
Andy: I totally agree. And one of the things I'm noticing about all these zoom meetings is all the boxes are the same size. And if you're fairly skillful, I mean, my experience of Zoom so far is that the alphas who tend to dominate it's a little harder to do it in that environment. And especially if there's some good facilitator helping work the process the alphas are less alpha and. That creates an equity opportunity. So what's one of the things I'm appreciating about all these virtual meetings is I think they do level the playing field a little bit if you handle them properly.
Carol: Right. And again, it all goes back to how you're structuring them. And and, and I think it's interesting to also watch how some people who might not speak up then have access to the chat. And so, they may not be contributing verbally to the meeting, but they're contributing often very coherent and quite eloquent thoughts in the chat. So, there's, it just gives people different ways to interact with the group and contribute. Again, as he said, if you kind of. Position that well, so
Andy: Carol, can I bring some Shakespeare into the car? Sure. In many, many Shakespearian tragedies, there was a fool and the fool is the person who says to the King when the King is being a jerk and maybe he gets whipped or beaten a little bit, for the most part, it is their job to speak truth to power. And I feel like if you're a leader and you're thinking about succession, you need to designate somebody in your organization who will call you out when you're overstepping your boundaries and not be punished for it. So I think, I think every leader needs a full. Where they trust and love, but who will speak truth to them and say, you're overstepping here. Or you're, you're AWOL what's up. Or you really handle that one. You could handle that one differently than you did. And it takes some courage to have somebody who is your designated call you out person, and it doesn't have to be publicly, can be privately like, FYI at that meeting, you missed an opportunity. I want to share with you what I saw that opportunity was. So. Sometimes as the consultant, we fill that role. Sometimes our job is to speak truth, to power and name things that people don't want to talk about because they're difficult. But even if you had somebody like that within your organization who had that role and handled the Def that's a succession tool as well.
Carol: So what I think we've talked about this a little bit, but what are some of the mistakes that you've seen leaders make when, when. When they're thinking about their exit or perhaps not even not even thinking about it and then that broader transition that's, cause it's never just one thing. There's always a ripple effect. Yeah, it goes through the organization.
Andy: There's a guy named Don Tebbe. Who's written a lot about this. And one of his quotes is leading well is leaving well, or maybe it's the other way around. Maybe it's leaving well is leading well, it works either way. So first of all, we have to lift that up as a value. It's okay to leave well, in terms of mistakes. Oh, let us count the ways. I think a classic mistake is hanging onto them, you know? And I am I'm I'm right in the middle of the baby, boom, I'm boomer through and through boomers, we need to step aside and I acknowledge that maybe you haven't saved all the money you need to retire, or maybe you're having too much fun or maybe there's still work to do that you want to do. And that's awesome. And time to step aside, at least figuring out what that looks like for you. So one thing is just hanging on too long and it is, it is baked into the system, but the skills that one needs to start a company, a business, an organization to start anything is a different skill set that is required to build it to maturity. And it's few people that have both of those skill sets. So you and I have both. I dealt with this thing called founder's disease or founder's syndrome or founder itis. Right. And God bless founders, ‘cause we need them. They make stuff happen. They are amazing people, but founders sometimes leave trouble in their wake. So I think one thing we have to do is to be mindful of that as we're doing this, you and I have both worked with boards where there's been board members on the board for 20 or 30 years term limits is a whole nother thing here that we can be thinking about in terms of a succession plan, is that if the staff leadership turns over, you still have the same people on the board with the same set of assumptions and the same story that goes back to 1993, about why we should be doing this. And it's a different world. Would that be a second mistake? And I'll kick this back to you. I can come up with more, but I mean, what have you seen as the biggest challenge to succession? What gets in the way?
Carol: Well, one that was interesting. I was working with a group where it was that classic thing of the board members. originating founder, the founder was still on the board. some of the founding board members were still there. And I think part of the challenge, like, and the person, said that they wanted to step back, said that they were tired and they didn't, they wanted to groom new people and said all the right things. And again, behaved in the absolute opposite way of micromanaging staff and, and, questioning if a board, if the board made a decision then going around the board to undermine it when the, they didn't agree in those kinds of things. And I think what was as part of that challenge, and I think for many people is that for that person, it was so much part of their identities. That they couldn't imagine what they would be without leading that organization.
Andy: I came up in an era. I mean, again, my career started in 1980. I came up in an era where if you were working for nonprofits, especially these, heavily mission-driven nonprofits, the assumption was you were, you would bleed for the cause. And you'd come in early and you'd stay late and it was your life. And one thing I'm loving about working with millennials is they actually want to have a life outside of the office and an identity that's not connected to their jobs. And that's great. So I think the problem is, a generation that came up the way that I came up, which is your identity is your work. And your identity is the causes that you care about. And there's something positive about that. I mean, that's, that's commitment and that's powerful, but it's also destructive. So yeah, you're right. I think we have to have identities that are, at least we can separate from the work we do or the organizations we're involved with. Because I think the classic problem is people won't let go because their identities are tied up in the work.
Carol: Yeah. And then they feel, less than, or they don't, they're not useful or, they have no purpose without, without this work that they're doing. And I mean, I guess for me, I, I saw my dad struggle with that. He was the greatest generation and dedicated every minute. Of his working life to his working life. And just struggled when he retired or, it was in a system where you, you had to retire at a certain age. And because everything about his adult life had been wrapped up in that job. And watching the difference. And my mom was a stay-at-home mom, but she also shaped, like we. He was in the foreign service. So we traveled around the world and every country, she would get a new degree. So she entertained herself by getting degrees, taking care of us. But then like, but she was never as attached to those. I don't think in the same way, it's just, wasn't the same. And so for me, going into the workforce, I always had the, and my, my tagline for the podcast is how, how to be in the nonprofit sector without being a martyr to the cause. Cause I just think that martyr syndrome is just so toxic to our sector. And so I've always tried to think about, well, there's work. And then there, then it's not that there's like work in life. Like your work is part of your life, right? It's not that separate, but how do you kind of. Keep cultivating other communities, other networks and other aspects that you want to develop. I mean, I, I do know a lot of people through my faith community who are retired and I've just, I've seen some amazing transformations of, someone who was a lawyer who specialized in some incredibly arcane aspect of, Law who then after he retired and he struggled to retire, took him like five years from when he started talking about it to when he actually did. But then started taking classes, started taking art classes at the local community college and mean has become quite the, I don't think he was trying to become a great artist, but, but he's become quite accomplished and really enjoys that.
Andy: So exploring different aspects of yourself is as important I think. And, and I will argue that our greatest ex president is Jimmy Carter. He did, a lifetime's worth of work after he left the white house. Right, right. Amazing things, amazing things. And so, yeah, I mean, that's someone who had a third act or a fourth act, or however you want to count it. So, yeah, it's certainly possible to have a life after work. Like maybe you all have that.
Carol: Yeah. Yeah. I mean, I don't know. I've also worked with yes. And you named it, you named it. So I'll, I'll say it, the baby boomers who would be having conversations with me and I'm, and, just baffled with this baffled look on their face. So I just don't know where the leaders are going to come from. And I'm like, okay. I know when you started being a leader, you were like 15 years younger than me. In your career, but you don't think that I could possibly be in that role, you know?
Andy: So yeah. Yeah, that's right. I am carrying the shame of an entire generation.
Carol: Well, we will, we will require you to do that.
Andy: No problem. It's it's, it's, it's the old thing. It's, it's like men have to talk to men about sexism and misogyny and. White people about racism and boomers have to talk to boomers about letting it go. So here we are.
Carol: Yeah. Yeah. So since we've been at the end of every episode, I play a game where I ask one ice breaker question from this box of icebreaker questions that I have. So since we've been talking about, second, third acts, fourth acts retirement what's the last thing that you completed on your bucket list and not as soon as of course that you have a bucket list.
Andy: Oh, interesting. Yeah, we just bought an electric vehicle. Oh, wow. Yeah. From a neighbor. So we got a second hand Chevy bolt and I've been driving it for the last month and I'm learning all the bells and the whistles, but it's one of the things. And actually we had a We had a charger installed in our garage some time ago. And then we were going to buy another car. This is more detailed, but anyway I wanted to get an Evie and now I have one. So that was on the bucket list and it has been completed.
Carol: Excellent. Excellent. Well, when, when our cars die and we're waiting well, We're just watching them and they will die soon. That is on our list next to, to try to try to buy an electric vehicle. And probably we'll probably end up with a used one cause we ended up with a used Prius, so that'll be next. So, what are you excited about? What's coming up next for you?
Andy: We talking about work or, or fun, or where do you want to get?
Carol: Wherever you want to go
Andy: Well, I will say this next Thursday, which is the 28th, excuse me, the 25th. I am teaming up with my buddy Harvard, McKinnon, who is one of North America's great fundraisers. He's written many books. He's a lot of fun. And he and I are doing a webinar together called raising more money by asking and to answering better questions. And it's all about. Questions that donors think that you really have to anticipate and answer, but also questions you can ask donors to deepen the conversation. So for the fundraising webinar, it's sponsored by the sustainability network, which is Canada's national support network for the environment. And that's on the 25th. So people can track it down and go to my website, you'll see the information there. And so that's coming up and that's something I'm excited about.
Carol: This episode will probably be published after that happened. So will that be possible for people to access it after the fact?
Andy: It's a great question. I don't know. But I suspect if they go to the website for the sustainability network, which is sustainability to sustainability network.ca and poke around there, you may find it if not reach out to me and I'll put you on my list for future events, I'm doing lots of webinars and trainings. Someday I may actually go back on the road again when that's allowed. We'll see. And I look forward to supporting you in whatever way I can.
Carol: All right. Well, thank you so much. It was great talking with you this morning. Thank you Carol.
Andy: For inviting me. It was fun talking with you too, and have a good day, everybody.
In episode 20 of Mission: Impact, some of the topics that Carol and her guest, Elizabeth Scott discussed include:
Elizabeth Scott, PhD, founder of Brighter Strategies, provides thought leadership and high value organizational development consulting in support of a stronger social sector. Liz has provided consulting services in strategic planning, process-improvement, and human capital development for hundreds of nonprofits and associations. She has been a Baldrige examiner for the Commonwealth of Virginia and is a certified Standard of Excellence consultant. In addition to managing the practice, Liz holds a faculty positions at both The Chicago School of Professional Psychology and George Mason University. Liz holds an undergraduate degree in Sociology and a master’s degree in Organizational Sciences from The George Washington University, as well as a second master’s and Ph.D. in Human and Organizational Systems from Fielding Graduate University in Santa Barbara, California.
Carol Hamilton: Welcome Liz. It's great to have you on the podcast.
Elizabeth Scott: Thanks so much, Carol. I'm excited to be here.
Carol: So just to get started, can you tell people what drew you to the work that you do? What, what really motivates you and what would you say is your, why.
Elizabeth: Yeah, absolutely. Great question. So I think for me, there's a little Y and then there's a big why, and I'll start with the little why my undergraduate and most of my formative studies are in sociology and macro theory. And so for me, it's always been really interesting to understand why organizations. Why people, why groups behave the way that they do. And so that's been something that has stuck with me through my education, as well as, as I went into the workforce, particularly my first job out of college. And I wondered why do people work the way they do? Why is this happening the way it is? And then the bigger ‘why’ is, as I advanced in my career, I began to realize that the non-profit community, the nonprofits are such a, they're a fabric of our community and they touch everybody's lives. And in the nonprofit space, at least at the time when I started writer strategies, there weren't a lot of groups that were focused on building capacity in that space, particularly being here in DC, things tend to be a little bit more federal government oriented. And the nonprofit sector is huge and it really impacts the daily lives of all of us. And so I thought, could I combine the two, could I combine my passion of capacity building and development and nonprofit work. And I was really lucky and was able to do that.
Carol: Yeah, it's interesting that you talk about that, why do people work the way they do? I think that's what drew me to the work as well. I was already in the sector and I think so many people come into the sector wanting to work on some cause or some issue that they find really important. And certainly that drew me as well. But over time it was more. Thinking about the function of how people work. always hoping that they're doing good work, but thinking about the function and, and how to help them be more effective over time. So, yeah, I definitely, I definitely relate to that. Motivation. Yeah,
Elizabeth: we always talk about that. Our role as consultants is to help build internal capacity so that they can go out and do whatever that mission work is. And there are so many organizations that are doing really great things and, so our focus is on helping them shore up. Do you have the right people, the right planning, the right processes so that you can be sustainable, so that you can actually impact your community the way you want. And those are really important questions.
Carol: And talking of sustainability, you've done some research recently on nonprofit leadership and its intersection with the organizational code culture during COVID. What would you say are some of your key findings in that research?
Elizabeth: So we had the opportunity to partner with the center for nonprofit advancement. And we did a study that went out to 255 nonprofits here in the DC area. And what we found is that as COVID was rolling out and all of the murders that were happening over the summer and the racial unrest that organizations were really struggling [and] trying to figure out where their place should be. And so what we heard. Was that there was a substantial loss of funding for most organizations. They suddenly were in a position where they could not engage with clients the way they had done it before, nobody was doing virtual or. Doing in-person anymore because of COVID. So they were shifting their energies to think more virtual. Lot of them were completely rethinking their strategic plan. And on top of that, they had a lot of increased costs with trying to move programs online. And then you add on top of that, that a lot of them lost most of their volunteer base because volunteers tend to be in the older community. They weren't leaving their homes. They weren't being engaged. Those who were in the younger community suddenly had children at home that were homeschooling. They could not go out and volunteer and do what they had been doing. And so you add all that and mix it up. And what we found was that. Organizations were being impacted significantly.
And then on top of that, there was this huge gap of services. So when we did the survey, we actually found that organization saw an 80% increase in the needs that they saw in their communities. And that they saw that these were gaps that their organization and other organizations weren't able to sustain. And so, some organizations did get some aid, but the need is really outpacing the funding. And so that was a really interesting study. The full report is actually available in the center for nonprofit advancements website. So if anyone wants to go there and see some of the other pieces We also did a followup, a bunch of focus groups in January to get a sense. And that was a partnership with ACRA Alexandria to get a sense of what are people experiencing now, now that we're about a year in, and there were some really interesting findings there, particularly around the culture piece that you were talking about. And the first one was that people are still rethinking strategy and operations. So they've moved to virtual, but now they're beginning to think about how do we reintegrate when we go back to being in person, they're really concerned about low morale and trying to figure out how to keep people connected and looking for ways to support people during this time of uncertainty.
We also heard that fundraising is top of mind for people. Everyone is in need. Everyone is asking for how do we do this the right way without overtaxing or over asking? Staff in general, executive directors are a little bit burned out and staff are tired. They're emotionally exhausted. And so there's a lot of emphasis on self-care and building better support systems. And then I think to no surprise the conversation around racial equity is something that people are spending a lot of time talking about. So how do we send her race equity with our board? How do we center it with our staff? How do we think about how we're engaging communities in a mindful and thoughtful way? And then the last thing we heard was around governance. So all those volunteers that we talked about earlier sitting on boards, many of them have dropped off boards. They have been busy with their own lives and suddenly can not be as engaged as they want to be. So a lot of the organizations that we talk to are rethinking board governance. They're rethinking their overall strategy, rethinking recruitment. So there's a lot on people's plates right now, I think.
Carol: Yeah, absolutely. You're talking about struggling to keep that place whole then One of the things that, oftentimes during a recession you'll have that dual impact on nonprofits of increased need for their services and decreased funding and revenue, but it feels like. With this there's even more layered on top of that with the impact on volunteers, the impact on boards having to do your program in a totally different way. It's, it's even more so than what maybe organizations had. Might've been able to work through and, and be, be resilient through a recession or, or in the economic downturn in the past. And this being wholly different.
Elizabeth: Yeah. And I think of something you said earlier, you layer that on top of the fact that we're all now isolated and many of us are virtual. And so how do you keep a positive sustaining culture within your organization when. People are all over the place. And not only are people working from home, but they're dealing with homeschooling, they're dealing with elder care, they're dealing with lots of other personal life issues that are going to influence how they're able to show up on the job. And so I think that's important to note too. So this focus on. Self-care this focus on building morale on making sure that people don't feel burned out, that they feel valued, that they're contributing to the organization. I think those are really important elements and a little bit of a silver lining that we're having these conversations.
Carol: And how would you say what are, what are some things that you see are working in terms of organizations being able to address that morale issue?
Elizabeth: Great question. So what we've seen work really well are for organizations that have really ramped up their communication processes and organizations that have involved staff in these decisions. So we have a number of clients that are having regular touch point meetings with staff they're doing some of them are doing things like appreciative inquiry style workshops, where they're really trying to think about. What's good and what's working and how do we harness that? So they're using staff to brainstorm and to think through solutions to problems. We've seen organizations put together really intentional care packages. So things from, stipends, or we had one client that is in person right now. And so they partnered with an emotional support animal rescue. And so they're bringing the animals by on a weekly basis for staff to get an opportunity to hang out with them, to be able to sit with the dog, pet the dog for a little bit. So I think people are being really creative, but those that are being successful are doing it with intentionality and they're not doing it in a vacuum. They're there, they're involving their staff and trying to identify solutions for how to move forward.
Carol: That's so key because I, I, wait, in the, before times way before the pandemic was working in an organization where, there was a sense of like, we're really stodgy and we don't have fun. And so, the CFO decided it would be a great idea to put a foosball table in the, in the kitchen area. And that was a nice idea. And 2 out of the 80 staff would regularly use it. But it just didn't fit with the culture. People knew that they would not be looked well upon if they were actually playing foosball on work hours. So, involving staff and having a conversation about what, what works for us, what works within our culture, I think is super important.
Elizabeth: Yeah. And it's not all these things like foosball tables or, people try to do fun. Those are good. There's nothing wrong with infusing some fun into the workplace. But a lot of culture is really built off of what we value and how we behave and how we treat one another. So I think involving staff in these conversations that say, look, things are weird right now, and we're acknowledging that what do you need to be successful? How can we support you? I think having those more, what I'll call more real conversations as opposed to, Hey, we bought you a popcorn machine can be really helpful and appreciated by staff. At the end of the day, we all want to feel valued and we want to feel heard and. So organizations that are doing that I think are able to traverse some of the difficulties that we've talked about during COVID easier than organizations that are not putting time and intentional thought into culture.
Carol: And how would you say that organizations are dealing with that loss of the volunteer base? I mean, what have you seen, what steps have you seen organizations take in that direction?
Elizabeth: that's actually huge. What we've seen is that a lot of them are completely rethinking their programming and rethinking ways to engage volunteers. So I'll go back to the study that we did with the center, but we found that 56% of the organizations, and this was about October, November, timeframe had transitioned all of their in-person. Activities to virtual 62% created entirely new programs. So things they weren't even running pre COVID. And then another 25% started doing emergency in person programming, which was also not part of their original charter pre COVID. And so in all of those cases, being able to think about how we use volunteers in different ways. It's not just the socially distancing piece, but can we get a volunteer to run a virtual event, for example, as opposed to having a staff person do it? Or can we partner? One of the things that we've learned with virtual events is it's better to have more than one person on there. And so can we partner a staff person with a volunteer to help facilitate a support group for example, or a parent teacher evening or whatever it is, educational format or whatever it is that they're doing. So I think people are just being really creative, but they're also creating entirely new service offerings, which is interesting. There's a little bit of a silver lining there that it took a pandemic, but people are being really creative and that's a positive thing.
Carol: Yeah. I think the assumption that you can do things only in person or only online. I think after we go back to whatever, not back, but go to whatever the next normal will be. There's, I think there's going to be this heightened assumption that people can access things online, not having to travel and all of those kinds of things, when you're trying to do both at the same time in person and online is harder than doing one or the other. So that's going to be a really hard challenge, I think, that raised [the] expectations that people have.
Elizabeth: Yeah, I would totally agree with you. I think that we're not going to go back to being in person the way we were. I think we're going to end up being hybrid for quite some time. People's work habits have changed. People have realized that they can work in other environments. even in my own friend circle, I've had four sets of friends that have moved outside of the DC area and relocated because they've realized that they can do their jobs from anywhere. And so I think nonprofits are not immune to that. I think they've started to create new programming and I think some of that programming is going to stick. Obviously the in-person stuff is going to come back too, but at the end of the day, I think we're going to have this hybrid work experience and learn to do that, at least over the next two or three years. I don't know that anyone has that down pat yet, but they're working on it and I think people are smart. We'll figure it out.
Carol: Can you give me some examples of those kinds of new, new programming elements that people have developed?
Elizabeth: Yeah. one of the really creative things that we've heard is actually around fundraising. So a lot of people, a lot of organizations are dependent on an annual event, like a gala or a walk or something that is very in-person oriented. And a lot of the organizations. That we work with have been really creative about repurposing and reformatting those experiences. And interestingly, they've actually, for the most part made more money off of them because they're not paying for all of the, the hotel, the rental, the food, all that sort of thing. The trick there seems to have been to create a personalized experience for the donor. So some of these groups. Would mail care packages to people's homes. We had one client that did a wine tasting and they mailed the wine tasting to everybody. And then Somalia came on zoom and walked you through your personalized wine tasting and groups have music and other sorts of things that are happening in the background. So they're just thinking about how do we, how do we take what was in person and create meaningful value? In a virtual experience. And I think that outside of fundraising and operations, we're seeing that on the program side too. Right. So how can I connect with my clients in a way maybe we were doing in-person support groups. Well, now we can do them virtually and one client, by way of example, said that their support groups, which were regionally oriented tended to have about. Seven to maybe 12 people that showed up. Now those same support groups have over 50 people showing up because people are no longer tied to the geographic region. You want to go to the Dallas support group, but you're in Boston. Sure. Go for it. And so they've been able to reach more. People have more of a positive impact in their community, but do it in a way that has been innovative and creative.
Carol: Yeah, I've heard a lot of organizations talk about increased participation in the variety of events or programs that they offer simply because that, the, the commute time having to just be out of the office. All of those things are, are taken, taken away, or are no longer there. So it just makes it easier. The ease of entry is just there and in comparison to going to an event and committing not only to the time you're there, but the time on either end to get there and get back.
Elizabeth: Yeah, it's interesting. I remember a couple of years ago in the fundraising space, there was this huge trend to have events where you would pay to not go. it would be a fun run or something like that. And someone like me who's lazy would say, eh, I'll give you a hundred bucks. I don't actually want to run. So you were paying to not be involved in a way. This is another new creative way of thinking about. How do we engage people? How do we provide something tangible, but yet you're not actually going to an event. Right. But I think people are concerned about how much appetite will people have for virtual convening? And it's not just fundraisers, but it's also programming. And I think we're all feeling a little zoomed out right now. And so how many hours a day is it healthy to be on zoom and to engage in virtual dialogue with people? I think all that is still maybe a little bit of a question mark.
Carol: Yeah, I don't, I don't think it's an all or nothing. Right. I mean, and, and having to do it all the time. I had a particularly long day of zooming yesterday and I was just wiped by the abdomen and, and some people that's their reality all the time. Now I have the luxury of having a little more control over it. How would you say organizational cultures really need to do in order to, to adapt to this new reality?
Elizabeth: That's a good question too. I think that organizations are going to have to start thinking about work in different ways, and they're going to have to start thinking about how people communicate in different ways. So some organizations. Zoom is one thing, right? Some organizations were fast adopters of that. Other technologies like Slack or I'm sure there's lots of other mediums out there as well. I'm not extremely well versed in those, but the idea of thinking of how we communicate in real time, how we manage workflow. Having even things as simple as having all of your files be on the cloud. So people can access the same material that when we're editing documents, we're not working over each other, but working collaboratively with one another. So I think that as organizations continue down this path, having strong communication strategies makes sense, doing workflow mapping makes sense. How do we want to work together? What does that look like? I think revisiting strategies. Makes sense. So much has changed for a lot of organizations. The strategic plan that they put in place may or may not be relevant at this point. So a lot of the groups we're working with right now are actually looking at one year strategic plans, as opposed to the more traditional three to five-year plan, because they're really trying to think about how we get through the next 12 months. What does that look like? And we'll talk about beyond later. So I think just being flexible and revisiting the what and the how of how work happens is really important.
Carol: Yeah, going to that strategy piece. I think when, when people are in that crisis mode and you talked about all the different stressors that are, that are hitting organizations. And so it is, about, can we, can we get through, can we survive this? And when you're in that survival mode, I was doing a focus group the other day and was asking about trends in the particular field that these folks worked in, and they were talking and saying how ‘we're just trying to survive.’ I can't think long-term right now. And, we know that our brains just don't work that way. Like when you are in crisis, you are short, you do, short-term thinking. So, just accepting that reality, that where we are. That's where that organization is.
Elizabeth: one interesting thing that jumps out for me as you were sharing that. We had the opportunity to run a focus group. It's actually more like a large listening session with about 25 nonprofits that use a design thinking process to help them think about what partnership and collaboration in COVID looks like. And it was this really interesting dynamic conversation where people realize to your point, they can't go it alone. So if I am struggling. And you're struggling. Chances are we're struggling in different areas. So how can I support you? How can you support me? And so getting these organizations together to brainstorm and think about what might a more collaborative future look like, where could we partner and share resources. Share connections, share relationships, maybe even go after [some] larger foundation or larger grant money through a more collective collaborative pool. So having those conversations I think is incredibly powerful and it was really neat listening to the different connections that some of these groups were making.
And some of them were connections that you would think are sort of obvious, like, okay, we all work in early childhood education. So we could all band together this way. However, some of the connections were a little bit less obvious: people might've been in the same geographic region or they might've had similar funders or had similar interests in the business community where they could bring boards together to leverage resources that way. So again, I think it's just another opportunity to be really creative. And mindful about how to do business differently.
Carol: Yeah. I love the point that you're making that, organizations may be struggling, but they're probably not all struggling in the same way and something is going well in the organization.
And how can they share that with others?
Elizabeth: Yeah exactly. And you talked about communications. Can you say a little bit more about [the] organizations that are doing this well are really focusing on that. Can you say a little bit more about what you mean by that and how, if, if an organization wanted to spend more time focused on that, what they might do? I think it's about the organization and the people within it, having real time access. And all getting information at the same time. So making sure that everybody has access to information and resources that people understand what decision-making processes are in place around the information that's being communicated to them, that they understand what next steps are. One of the things that we talk about at the team level is something as simple as putting together a team charter that identifies communication protocols, who's responsible for communicating what we talk about to other areas or groups within the organization. So information it's like water, it's a waterfall, right? It should cascade from one group to the next group and it should go up through the organization as well as down through the organization. So I think groups that are doing this well, have an actual communication plan in place where they're thinking about who needs to know what, when, and they're transparent, they're not operating in silos or hoarding information. And some of that can be done through technology. Things like Slack, for example, gives you the opportunity to send information to everybody, as opposed to maybe an email where I forgot to include a name, but it's not just technology. It's also about behaviors and habits and transparency, which I think is equally as important.
Carol: Yeah, because oftentimes, organizations relied on informal processes that people didn't really think about how information was disseminated. May it may be a few key pieces where an email goes out to everybody, but oftentimes it was much more informal. Oh, you went to that meeting and then you stop by and see somebody. And, Oh, what, what did you talk about in that? What's going on with your team and you don't have those opportunities in a remote working environment to be able to bump into people and have those informal. So it all has to be much more intentional and much more explicit. And I also appreciated what you said about decision making, because that's, I think another area where there've been a lot of implicit norms that people have about how decisions get made, but there isn't necessarily a common kind of. Yeah. Explicit understanding of how that happens. Yeah.
Elizabeth: We've actually sat down with teams and done decision trees. Right. So this is a particular type of decision who needs to be involved, who needs to be communicated with whoever is the ultimate decision maker on this. And what's fascinating about doing that. I mean, it sounds like a boring exercise, but what's fascinating about that is you get three or four people around a table. They have completely different understandings of how a simple decision should be made. Right. And you realize these are things we don't really talk about in team meetings. We talk about the work that needs to get done, but we don't often talk about the process by which that work happens. And that brings me full circle back to my passion for sociology and looking at how that applies to an organization because the, how the work happens. In many cases it is much more important and impactful because you cannot have an impact or the impact that you want in the community. If you're not operating in a way that is sustainable or that builds internal capacity.
Carol: Yeah. And so that also brings to mind something that you mentioned before of workflow mapping and all of these things, if someone's struggling to keep their head above water, they're like, well, you don't have time to do all of this. And yet, investing a little bit of time in doing these things that can seem prosaic and boring can actually almost, get, get, get some of the static out of the system because people then have a common understanding.
Elizabeth: It reminds me of the manager who says I'm so busy. I don't have time to delegate yet. They're so busy that if they actually could delegate, they would be in a much less stressful position. It's sort of that same notion.
Carol: Yeah. Yeah. So at the end of every episode, I play a game where I ask you a somewhat random icebreaker question. So I know that you in addition to leading brighter strategies, you're a professor. So I thought you would appreciate this question. If you could instantly be an expert in any subject, what would it be and why?
Elizabeth: Ooh, any subject. Okay. So my husband has tried to explain how electricity works to me probably 50 times. And I get it. It's like water. That's what he keeps telling me. But I don't get it. I just do not understand. It's like magic. You flip a light switch on and it happens. And I just have never really understood hard sciences were never a strength of mine. So if I could be instantly smart at something, it would be understanding some of the hard sciences, understanding how things work so that I could have an actually a more intelligible conversation with him and others. When those sorts of topics come up. You bring up anything science oriented and I'm like, I have no idea.
Carol: So it's how things work versus how people work. Yeah. All right. Well what are you excited about with your work? What's coming up next for you and what's, what's emerging in the, in the work that you're doing.
Elizabeth: Well, I'm really excited about a new project. We have for February, for black history month, and then for March for women's history month, we have our highlighting clients and individuals running nonprofits here in the DC area that we're doing little biographies on them and the impact of their work within their community. So we have a couple up on the website. Site already for February. And we've got a couple more coming up in March and we're going to be continuing that throughout the year. And it's just a really awesome way to point out really good organizations doing great work with amazing leaders. So I would encourage people to check out the blog on our website and to read a little bit about some of the amazing leaders that are out there.
Carol: Well, we will put a link in the show notes to that. So thank you so much. It was great having you on the podcast.
Elizabeth: it was great to be here. Thanks, Carol
I am Carol Hamilton, nonprofit consultant and podcast host. My passion is helping organizations cultivate healthy, inclusive cultures that live their values, fostering learning, creativity and results. Find me at Grace Social Sector Consulting and download free resources.
Grace Social Sector Consulting, LLC, owns the copyright in and to all content in and transcripts of the Mission: Impact podcast, with all rights reserved, including right of publicity.