In episode 66 of Mission: Impact, Carol and her guest, Katherine Turner discuss:
Katherine L. Turner, MPH (she/elle) is the founding President of Global Citizen, LLC consulting firm that strengthens inclusive leadership and effects organizational transformation and social impact by advancing diversity, equity, and inclusion, public health, human rights, and global competence. As Adjunct Professor at UNC-Chapel Hill, she teaches and mentors global leaders on leadership, global competence, and other topics.
Katherine provides strategic leadership on global advisory committees, has founded and led boards of directors of nonprofit organizations, and won awards for excellence in leadership, teaching, public health, and advocacy. She is an internationally-recognized executive consultant, coach, thought leader, speaker, author, and change agent who has worked in English, French, and Dutch across all sectors in over 50 countries to deliver high-impact results for a better world.
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Carol Hamilton: My guest today on Mission Impact is Katherine Turner. Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I am Carol Hamilton, your podcast host and nonprofit strategic planning consultant. Katherine and I talk about diversity, equity and inclusion in a global context. We discuss how the fields of diversity, equity and inclusion and intercultural communications and competence intersect and also how they do not, how globalization and shifting demographics are shifting the field, decolonizing international humanitarian efforts, and how to help people move from awareness to action.
Well, welcome Katherine. Welcome to the podcast.
Katherine Turner: Thank you so much. It's great to be here, Carol.
Carol: So I'd like to start with a question around what drew you to the work that you do? What motivates you and what would you describe as your why?
Katherine: That's such an important question. Well, I would begin with my background and my accident of birth, if you'll call it that, that, being born a white middle class person and being, gaining so much unearned privilege and power as a result of that and definitely has had a strong impact on my, my values and my perspective of myself in relation to my life, which is around that I, I did gain so much unearned privilege and I have benefited so much from that and that I just want to work throughout my lifetime to try to create more equity and to equalize that. And then certainly as a queer lesbian, my identities in those ways and the kinds of experiences and discrimination that I've experienced have certainly informed a lot of my work, especially around diversity, equity, and inclusion. And then having a biracial son with a multiracial queer family. That is a blended family with my ex-partner who's African-American and her partner who's African-American, and my current partner who's white and our son who's biracial, that as a multiracial queer family, so many of the experiences that I and my ex-partner and my current partner and our son and are, are co-parents are, have experienced, have really informed a lot of our understanding of the world, and again, the kinds of changes that I'm looking to affect in the world to. According to my company's tagline, create a Better World, for a better world, for my son and, and really for all people. And then I grew up with a very global upbringing, so my family moved around a lot in general, and we lived in London, my middle school years. We also share a history with you on attending the American School in London, London for three years. And my family traveled a lot during that time and. and since then I have lived and worked in a number of different countries. And so that has really informed my understanding of myself as having a global citizenry identity and also viewing everything really from a global perspective. So that has a huge impact on, on the work that my firm does and. And then my family, just on a personal level, just my, my grandparents had, had such a profound impact on me as well as, of course, my parents. And, they really raised us with a strong sense of ethics of most of all integrity. AndI've raised my son with that really firm belief, that integrity, our integrity is our most prized trait and possession and that we, that we need to work throughout our lifetime to embody integrity. And so that's always been number one for me. And that said, I also grew up in a family, a white family that didn't talk about our whiteness, didn't talk about race at all, that that raised me to think that it was. Impolite or not nice or wrong to notice, even notice or let alone talk about race and ethnicity and, and differences. And so that has also really informed my convictions and my commitment to proactively addressing systemic racism and other forms of systemic oppression and discrimination. and I have an aunt who's developmentally disabled. And, and so she also, just growing up and, and seeing her, how her life and, and all of our lives have been affected by her disability has really informed my understanding and my compassion and my. Desire to create a better world for people with differing abilities. And I've just always been a systems thinker too. So I approach problems and solutions from a systems perspective. So that informs the work that my firm does around affecting systemic, broader systemic changes. So I think it's in terms of my upbringing and then also my nature and personality just have really lent themselves well. Being a consultant, running a consulting firm and specifically doing this work around diversity, equity, and inclusion or d e I as well as global intercultural competence and global public health. Yeah.
Carol: There are a lot of common intersections that we have. And yes, and part of the, we, we, we, we found out by accident that we had actually been at the same school overseas together in London. Exactly. During our middle school years. But I just learned another one, which is you, you have an aunt who's developmentally disabled and mm-hmm. I have a brother who's developmentally disabled. Mm-hmm. And I feel like that. I, I also grew up in, in a white family that did not talk about race, that where it was impolite to pay attention to it and all of those common things that you described. But I did grow up with the younger sister of my brother who's deaf and autistic and developmentally disabled, and so was able to see. And experience how the world treated him differently and how he did not fit into systems and all of those things. And I think then also having that international experience certainly enabled me to understand that culture exists and that everyone has a culture and that they all have different assumptions. And to be able to see that in a way that when you're in. and you never leave it. It's very hard to see. And, and one thing that you talked about, you talked about and I, I really appreciate how you grounded your why. And I think really when it comes down to it, everybody's purpose is and what they're doing comes from all those experiences. You're, you're, you're growing up, your family those, those important influences. Your cho , your chosen family as an adult. thinking about the blended family that you have. I'm also thinking about my grandson who has multiple sets of grandparents mm-hmm. and three distinct cultures that he's interacting with. Mm-hmm. through, through that, through those groups of grandparents. So , it's just a different experience that he will have even from mine. So, Appreciating all of that. And one of the things that you talked about was doing d what's called in the United States generally, as I understand it, diversity, equity, and inclusion work. And then also working globally around global competence and intercultural communications. And I've probably been more aware. The field of intercultural communications first and then had learned more about diversity, the field of diversity, equity, and inclusion. And as I learned about both, I was curious about how each field had developed while they're working in many ways on similar issues. I feel like there's a, there's a very different perspective d e i being rooted in. I, I think if I'm, if I'm correct, the, the. history, the particular history of the United States and our history with racism. But then applied in an organizational context to try to mitigate that. And then, Intercultural communication probably comes out of the experience of, of a previous generation of folks like you and me who either grew up overseas or worked overseas and have that and probably more likely to be white or an elite from an international different country. and yet there's some things from each field that they're mm-hmm. that over overlaps. And then, and I've also experienced where people have no idea that one field or the other exists. Exactly. , I'm curious, I'm curious about your experience with that.
Katherine: Yeah, I've, I've had similar, similar experiences and it is curious to me, I've always felt that I've straddled these worlds and, and many worlds. And that's one of them. Can serve to play as, as a bridge builder between them and to help people understand the interconnectedness of people as well as concepts. And so yeah, certainly when we think about diversity, equity, and inclusion work and understanding that people and companies use different acronyms and language for that. Sure. So sometimes it could include DEIJ for justice or DEIA for accessibility, et cetera. The alphabet soup. The origins are around the realities of systemic oppression and, specifically racism in the US as well as gender sexism and gender equity work in the us. So a lot of the anti-racism and gender equity work has really informed me. I feel that it started more with focus on diversity and then gradually started to encompass understanding that it's, while it's important to have, it is important to have representation and a diverse mix of people. In any workplace or community , diversity is important and not sufficient to create a culture of inclusion and belonging. And so then that recognition of inclusion and then ultimately working towards equity, that even with inclusion where when we take actions to ensure people are feeling fully valued to part. That still doesn't account for the historic and present day discrimination and disparities that exist because of systemic racism, sexism, and other forms of systemic oppression. And that in order to achieve equity, we need to recognize those historic and present day disparities and take specific actions to address them and provide the opportunities and resources that people who have been discriminated against need in order to actually. Achieve equity and that we know will have achieved it when race or gender or other identity markers like that are no longer a predetermining factor for outcomes. And so that's, that's really important. And yet, as you noted when I was years ago, when, when earlier in the field, When I would participate in or facilitate d e i conversations sometimes people in the US would challenge me when I would bring in a global context or want to have a global conversation around d e I and even feel that I was trying to minimize the realities of systemic discrimination and racism specifically in anti-black. System in the US context. To me, having grown up internationally and really understanding, seeing the, seeing issues through a global lens, it's impossible for me to even think about the history of slavery and anti-black discrimination in the us. Without putting it into a global context, because literally obviously black people in the US , came originally from Africa and, and, and then all of the centuries of movement and political and economic and social and other phenomena that has resulted to us being in the situation we're in, in the US and that there are so, Parallels around systemic discrimination in different countries, and I find it incredibly valuable to learn from experiences in different countries and to apply those lessons across the globe. That we have so much to learn in the US from others, what the experiences and wisdom in other countries and vice versa. I think that because of our history of. Thisin the US we're often really indoctrinated to believe that the US is the best country in the world, that we are superior, that we have all the answers. And that's a lot of the work that, that my firm does around global competence is helping people who have been, as all of us who were raised in the west and indoctrinated with this, this false belief to understand that there, there's so much that we have to learn from people in other countries and systems in other countries. And similarly in. Global intercultural competence, again, goes by different terms fields as you do not. A lot of that has come out of thought leaders who grew up with an international, with international experiences or who held positions in which they were working internationally, and then developing models and frameworks and concepts and understanding of intercultural skills or competence, what the elements of those are and what they look like. And how to teach them and how to learn them and how to practice them. And even as global citizens, we have our own global competence model, the framework and curricula that we use in our training. And yet when we look at the history, as you noted, Many of the earlier pioneers, if you will, of and I guess I'm using that term significantly in the intercultural competence fields were predominantly white western people with an international upbringing or ex or professional experience. And there had not been until more recently an understanding and an incorporation of equity. and justice within those models and frameworks. And so as you noted, there really has been historically a disconnect. I wouldI've written papers, journal manuscripts, and I've been a keynote speaker and done a lot of speaking and writing and. Thought leadership and consulting in each of these areas. And yet the communities and fields have been quite distinct until more recently, I would go to conferences and address, talk about the interrelation with intercultural or global competence and d e i and people would give me, looks like these are completely separate fields. And similarly, again, in the d e i space, like the example I shared where people would, some, some people would sometimes question me bringing a global lens and even my motivations for doing that. But, more recently, I think given the popularization of equity and the, and the greater understanding and awareness, and hopefully as we're working on action more recently around equity, I think there has been more understanding and more interconnectedness among those fields.
Carol: Where are you seeing the common points or the interconnections? Where are you seeing people make those, make those links?
Katherine: Yeah, such a great question. Well, first of all, I think that with increasing globalization and increasing. Population diversity. So in the US for example, we're when we think about people who are currently living in the US who are born in other countries who are at the highest point in over a century, and those trends are only going to continue. So when we just look at the demographic data, On populations in the US and populations in many countries, the world over because of increasing GLO migration, because of globalization, more people are moving to other countries or continents for work or for. Sanctuary or for other reasons. And then forming families that are increasingly across CU cultures or countries. And then having children who are increasingly multicultural that the population, the demographics are shifting and we, in the US and people in other countries are becoming increasingly international. And because of migration and diversity and, and multiethnic and multiracial. And so these sh this also affects a shift in cultures, obviously. And and those numbers also that who's in the majority that they, for example, the US will be a, a majority black and brown country you buy, or before the year 2045. So this is affecting huge cultural changes and I think more and more people are recognizing Global, the global nature of all issues, including DEI. And then in the intercultural or global competence fields, there has been the move towards and in other fields, in the humanitarian sectors and, and in the global nonprofit. And development sectors. There's been an increasing awareness around decolonization which at its roots is about recognizing the systemic oppression affected by worldwide colonization and the lasting impact of that, and the need to to identify and work to mitigate the effects of colonization in all of the work. People do internationally, whatever the sector is, and, and those are different terms, but they're still speaking to an understanding of the root causes, history, causes of systemic oppression, the lasting impact in the ways that oppression has been. Inculcated into all of our institutions or major institutions and into our cultures and the ways that we think and act, and then a need to identify and work to disrupt that, which is. Parallel to the work that we're doing around anti-racism, around sec , gender equity and gender around sexual orientation, gender identity and expression around accessibility for people with differing disabilities, et cetera. So, I think people are starting to understand those root causes and, and consequences and impact, and that the solutions on a systemic level are somewhat similar.
Carol: Yeah, thinking about that history, it's always gotten to me that when I hear folks from Europe saying, oh we don't have those racism problems that you have in the US Wait a second. Where did it start? Who were the colonizers? Who came over here and then colonized? The folks who were the integral parts of the entire enslavement system. All of the countries in Europe, and then all of the ripple effects , Some of them having them more directly because of migration and, and , who's come to live in the countries, for example, in, in the UK. But yeah, that just like, wait a second, . Absolutely. It's, well, and then when different, there may be different particularities, but there's so much that's, that's in common there when you're working with organizations that are, that are. , take steps towards the decolonization that you're talking about in that international context. Can you, can you gimme some examples of what's a useful place for people to get started?
Katherine: Yeah, I think first of all, just having accurate information to one methodology that I had helped to develop in a previous role when I was a global senior health systems advisor and manager at, at IPAs, which is an international nonprofit working on women's sexual reproductive health and rights and was a values clarification, attitude, transformation methodology. That's really about helping people understand. Replace inaccurate information with accurate, factually correct, accurate information. And then also really undergo a deep process of identifying and identifying their core values and then linking their core values with their beliefs and their attitudes and their actions. And that's, that's an important methodology that we. But just awareness raising as a, as a starting place for many people in particular, like you and I were describing at the beginning the way the, the situ, the circumstances that we're born into the identities that we have been born into or that we have acquired over our lifetime. For those of us who have identity, identity markers that are part of the dominant group, whatever that group may be, and that's gonna be different in different cultural and country contexts. The kinds of privilege and power that we experience is oftentimes invisible to us unless we take actions to really understand what they are. And then again take actions to work to interrupt. And so there are many people going through the world who don't really aren't aware of the kinds of power, privilege, and power that they're experiencing on a daily basis because of their skin color, because of their gender identity because of their sexual orientation, et cetera, because of their ability, et cetera. And so just having that awareness and, and, and helping people to disrupt that. ignorance, not using that in a pejorative sense, but literally not knowing, not understanding and then inciting people or encouraging people to understand the impact that that has on other people. And I think once people start to understand that by. Moving through the world in this unaware way They are, we all are saying and doing things that can unintentionally in most cases. Some people are intentionally doing harm to others, but in most cases people are unintentionally saying and doing things that are causing harm to others. And once people realize that they're having that impact on others, however unintentional, however good intention, their intentions are, however good their intentions are. Most people are going to feel a deep sense of distress or at least discomfort or distress over this knowledge that they're inadvertently doing that, and then are, would be motivated to want to make changes. And then once people understand that's at an individual level. Once people understand at a more systemic level, the ways that systemic oppression has been, again, institutionalized and is con and is, is continuing to cause harm and discrimination towards people. Even if the people in those institutions are not conscious of perpetuating those injustices. , they will feel motivated to want to, as affect systemic changes in order to create an opportunity f where everyone truly has e equitable resources and an opportunity to advance. So I think it's about appealing to, I, I, I believe that at base, at coremost people are good and want good for others, and that we just need to help them understand how. the ways that we're currently thinking and the ways that we're currently acting may be contrary to our values or our beliefs about what's good and right in the world and what our role is in affecting goodness, positive change or affecting harm. Andwhere do we wanna land on that side? And again, I believe in my experience that most people want to do better. and, and then are motivated and, and, and just may not know, ha, may not know what harm they're causing and then may not, or the, the, the level of harm that they're causing and then may not know what to do about it. And that we need to give them the knowledge and the tools to help them align their values and their intentions with their, with their practices.
Carol: Yeah, I I, I saw an article, or I just read the headline in the New York Times of why d e i training doesn't work, and I feel like I will read the article. So I'm, so, I'm a little more informed than what I'm about to say, but just from my experience, I, I think that sometimes or, or maybe too often folks get to that awareness stage, but, The, the next step isn't taken to help people practice well, what, what would I do differently? They might be told to do this, that or the other. But then when you're in that instance of. An uncomfortable person says something that makes you feel uncomfortable and you, you, you're feeling like you wanna say something, but you're just frozen. Like, how do you get yourself outta that and, and to be able to take some action? What have you seen help people move beyond just awareness to, to being able to feel like they're equipped to, to manage a difficult situ.
Katherine: Yeah, it's a great question. So a number of things. So again, one, just being able to recognize, having the, the self-awareness to recognize in the moment what's happening. And , for many of us, it's only in hindsight or when someone else brings it to our attention that we recognize that something we've said or done has caused harm. Or again, that by doing nothing. in a system that has been designed to favor white people or light-skinned people and oppress brown and black skinned people and indigenous people, that by doing nothing, we are also causing harm. That it's, it's, it's, it's not enough to, to do, to do nothing or to not intentionally do harm to others. That's not, that's not enough because of the way the systems have been designed. And. again, a deeper recognition of that and a, and an acceptance of that. And then, Having people really practice is also helpful to give people opportunities. Some of it is providing some of the language during global citizens training, we will provide some phrases that people can use to interrupt a situation in the moment to give some training on bystander intervention so that , when you're in a situation where you have inadvertently caused harm to someone else, and. Just have realized it or someone else has brought it to your awareness or you witness that a microaggression or a harmful act or comment has just been made. What are some words and what's some vocabulary that you can use? And then also that mindset of commitment. So in addition to giving people the language, in addition to providing scenarios, in addition to giving people opportunities to talk in small groups, even possibly do. Role plays to actually practice it. Because what's true is the more that we practice saying the words, the more that we practice being courageous and intervening, the more comfortable we're gonna become with it. I wanna come back to comfort. And then setting commitments and intentions that we know from the evidence or from the literature, that when people form behavioral intentions, we're more likely to act on those intentions. So in my training, I always ask people at the end to identify what are actions that you will commit to, to do from now on as a result of this training or a result of your a. That you will affect, that you will begin to affect. What can you commit to doing starting today? And then also putting in place what we know is a very. Tried and true method, which is accountability structures. So forming accountability partnerships or groups or as a team or as a leadership group. Again, setting your commitments and then creating accountability structures so that you have shared your commitments and your goals with others. You're, you're checking in with each other with your accountability partner, your.
Support each other when you're running into roadblocks or challenges and, and having people who you can really, who can help you work through those challenges and figure out how to do your intervention in a more effective way. And then as always, checking in. On how you're doing. So asking for feedback and that requires leaders and, and everyone to be more vulnerable and to say, I'm in the process of learning some new skills around intervening. It doesn't feel comfortable to me at the moment. So I'm gonna be practicing these new skills and let me know how I'm doing and, and invite feedback. Is really important. And so all of those techniques are valuable. And then this issue of comfort, which when we think about Tema Ocon and, and others' important work around white supremacy culture, and by white supremacy culture, I mean the full continuum of white supremacy. So in its most extreme egregious form of the KKK and neo-Nazism and all the ways. White privilege and power have been institutionalized and then internalized that we inadvertently perpetuate it and that we could be white people, and it also can be black and brown people or people of color who inadvertently perpetuate white supremacy culture. And one of the traits of white supremacy culture is this belief that we have a right to comfort that somehow. We should not be made to feel uncomfortable. And that's something that I think is really important that I work in my coaching and my consulting with companies and leaders to really have people question this and, and challenge this and lean into a. Are accepting of discomfort. And so often I've, I've been incorporating more somatics or embodiment into our work at Global Citizen. And so I'll often begin a training or a workshop or a talk with asking people to take a moment of mindfulness. A moment of awareness about their bodies and how they're currently feeling in their bodies. And then throughout the training or the workshop or the talk to be aware of what sensations are coming up for them. What are they noticing in their body? Where are they noticing it? What is the. The feeling, the texture, the color, the width, the breadth, the depth of it. And to, to use that information as an, as an important, that noticing as an important source of information about what causes them to feel light and joyful and excited and positive. What causes them to feel distress or discomfort and where there is discomfort to notice. , what the nature of that discomfort is, and then to go back to it later and explore it more so that they can understand it and use that information to inform their actions in the future. And that's, that's a really powerful way of disrupting white supremacy culture and also of helping all of us to become more integrated beings. Because I really believe in one of them. Egregious effects of white supremacy culture is that it has caused those of us who have internalized it to become disembodied, to become, to separate our, our minds and our bodies as though they're distinct from each other, rather than to bring our whole body selves into our lives and work. And so that's something else that I'm. interested in incorporating into our work and also to helping more people to become more fully integrated in this way. And that I think that has, can have a powerful societal impact as well. Yeah.
Carol: There's a, there's a lot in, in what you were talking about, but that, that sense of disconnection that is so, ingrained in white American culture Northern European culture as I experienced it, that very distinct of, Separation, but then also vilification of anything to do with the body. Mm-hmm. So I do appreciate how more and more folks are bringing that to the fore and helping people learn more so that they can be better integrated. And and, and part of the, the description of white supremacy culture to me, in some ways is a description. , any supremacy culture. Mm-hmm. , there are aspects of it that like that right, to comfort anyone who in whatever context and, and not allin some context. The, the, the, as you said, the, the markers, many contexts, the markers of our identity are gonna be in common with who's in that elite group but in some contexts not. And, and so some of those things around right to comfort or power hoarding or maybe some others I think are gonna be pre prevalent and, and, and noticeable in any dominant group in a culture. Absolutely. So it's an interesting thing to think about as well. Well, and
Katherine: a lot more to explore because that has been something that I and my firm are actually really working more on understanding and. And incorporating it into our work. And We are planning to do some work around decolonizing d e i and understanding and advancing d e I with more global perspective and global understanding about how they're under, how they're experienced and understood and practiced in different contexts. And that even the ways that we're approaching d e I may be inadvertently perpetuating. Colonization and there needs to be a decolonization process.
Carol: Can you say more about that, what that means or what that looks
Katherine: like? Yeah, so even just a, a lot when I'm working, I work with a lot of international organizations and so even when we are. Doing our work together. So I haven't really talked a lot about our process, but we always begin with an assessment. So we'll look at secondary data, like any data or survey, survey data or other employee engagement survey. Or demographic data of employee data that we can look at, as well as employee handbooks and bylaws and any organizational documents. And then we also will conduct interviews with key stakeholders, focus group discussions. Obviously there's my observations as I'm working with organizations and. Pulling all of that information together into an assessment of what is the current state of an organization or company. And then doing strategic visioning and planning with the leaders to, to understand what have we learned from this strategic assessment that would inform your strategic vision of where you want your organization to be. And then what are the strategies and steps that we need to put in place to help you work towards that incrementally and. Attaching some success metrics and ways of measuring where you are currently, and using data as much as possible, and data broadly defined as much as possible to understand your current state. And then attaching success metrics to your goals and strategies so that you can measure progress over time and know what, what progress you're making or not making, and then change your strategies accordingly. And so as we're undergoing these processes, another important thing. Step that that we do is to ensure that in our collaboration with our client partner, that we usually are working with a couple of key people in some organizations that might be a D E I. Working group or council that is a representative group of employees who represent different demographics, if they're international or national, different geographies, different levels and roles in the organization, different divisions. And so that's, that's a really key part is that we. Are intentionally selecting a diverse group of people that we're collaborating with who are gonna bring diverse lived experiences and perspectives to the issues. But even in the ways that we work sometimes, getting back to your question is that There's so many ways that white and Western and sometimes those terms can be interchangeable. That white and western ways of working don't work for people in different cultural and country contexts. So some of it is. when we're having a live conversation and we're facilitating a live conversation. So some of what's come up in some of the international companies I work with is for people for whom English is a second language. , hearing a question in the moment and being asked to respond, to give their responses in the moment. For all of us who speak multiple languages, when you're doing it in not our primary language, that's incredibly challenging to be able to understand the question. , think critically about our responses and formulate our response in a secondary or third or fourth language for us. And so being able to provide people with. Questions in advance so that people can have time to think about them, to start to formulate their responses in advance. Also, providing multiple avenues for people to provide input on a given issue. So sure, live conversation is an important one, one important means, but also it could be a survey where for some people, Formulating their responses in writing may come easier in different languages than saying it verbally, and then even in the moment again, providing questions in advance. So what I'm doing now is when I'm going to be doing a training or a workshop or a meeting with an international group, I'll provide the questions that we're gonna be discussing in advance so people again, have a chance to think about them in advance. And then even in the moment giving people the option if it's a virtual session with responding verbally or in the chat. We might have a shared document or a jam board or some other software that people can write their responses in, and that's usually gonna give them a little bit , again, a variety of options to give their responses. So that's some of what we're talking about when we say how to create more globally competent ways of approaching our work together. And then not everyone is going to want to share in live sessions. So even as we're. Co-designing or co. For example, one of the groups I'm working with is an international nonprofit organization and we're co-developing a training series with the d e i working group that comprises representatives from all over the world. And so, in our shared document. , we're, we're creating, we're offering drafts, giving people opportunities for feedback over longer periods of time, having live meetings to check in on how we've incorporated their feedback. Doing multiple rounds of this, where again, people have multiple avenues more time and more advanced notice in order to be able to formulate and provide their.
Carol: Yeah. And I think those are, those are really things that one could do in any context to, to be helpful. For sure. Recently Microsoft has so many accessibility things built into their products and was at a retreat where I accidentally, I, I wasn't paying attention. I accidentally turned on the closed captions and people were just like, oh my God, look at that. And it was great because even in the back of the room they were able to see, they may not have it, it just made that easier, whether folks had a hearing challenge or not. So little there are a lot of ways in which it, it, it, it comes back to that, I guess that sense of universal design when you make it better for. Folks with challenges, you're actually making it better for everybody.
Katherine: Absolutely, yes. Yeah. And as a hearing impaired person, I find that incredibly helpful. Also, that closed captioning really does help me ensure that I can really grasp everything that's being shared. Mm-hmm.
Carol: Yeah, absolutely. So just to shift, shift topics now here at the end at the end of each episode, I ask a, a, a, a somewhat random icebreaker question that I have a, I have a box of them that I pull out. So what does the first 30 minutes or hour of a typical day look like for you? Hmm.
Katherine: Yeah. So I do a little bit of mindfulness in the morning just as I'm awakening just to again, center myself in my body and and to take just a notice of how I'm feeling doing a little bit of stretching as I age, I'm finding that. Some routine stretching throughout the day and first thing in the morning have been helpful. Certainly looking at my calendar and, and anticipating the day ahead kissing my partner even this is in no particular order. kissing my partner and um, and playing with our dog and hugging my son. Good morning. And having breakfast these are all. All the usual showering and dressing and preparing for the day.
Carol: Well, that sounds like a lovely way to start the morning. So, yeah. I've started recently with reading and then getting out nice and getting some exercise and some stretching. o, yeah, it's mm-hmm. I'm finding it's really lovely to be able to start the day a little bit slower. Mm-hmm. , mm-hmm. than in the past. Well, thank you so much. It was great having you on the podcast. What's my pleasure? What's, what's coming up for you? What's, what are you, what are you excited about? What's, what's emerging in the work that you're doing?
Katherine: Yeah, so one of the areas is what I had mentioned earlier around global citizens and our interns and, and team are going to be doing some research, some assessment, and then some great information sharing with global audiences around decolonizing d e I and understanding. Both DEI concepts and frameworks, and also implementation and practices from a truly global perspective and a more globally competent perspective. And. continuing our ongoing work around global citizenry and global competence. So Global Citizen also has our Global Citizens in Action Leadership Program for young people, and we're always looking for organizations and groups to collaborate with on that. We have curricula, we have interns who assist with the facilitation, and we're always looking for organizations that are serving young people. and would want to collaborate with us because they know the young people they're working with would benefit from this education and training on global citizenry and understanding ourselves as ethical global citizens. And we're working on a project currently about bringing some of the curricular content that we have on this to social media and so engaging. Engaging with TikTok and YouTube and Instagram micro influencers to collaborate on spreading more of this kind of education on global, global citizenry and diversity, equity and inclusion in social media. And of course just our ongoing work on d e I, global competence and global public health are near and dear to my heart. I'm also an adjunct professor at U N C Chapel Hill at the Gilling School of Global Public Health, and I recently collaborated with my colleagues on writing a chapter. For a textbook for public health and healthcare leaders on leadership textbook and wrote the chapter on d e I and cultural Competence for Leaders. And so I'm always excited about it. Doing consulting and coaching with leaders because of course change always begins with leaders and so the more that we can help leaders become more inclusive and effective in their leadership, the more that will affect those changes at a broader organizational level. And I really believe that by intervening at the organizational level, we are also affecting systemic changes because people bring what they're learning in their workplaces out into their families and communities and all of the organizations that they're engaged with beyond the workplace. So as always, it's focusing on affecting change and transformation at every level, the individual, the interpersonal, the institutional and the systemic levels.
Carol: So I love, I love the combination of focus on leaders and their impact on organizations and culture. And then also working with young people, to equip them with skills earlier on in their lives. Career so we're not having to hopefully have as much mitigation maybe to today . Exactly. Let's start now. So I love that combination. I love that combination. Well, thank you so much. It was a great conversation. I really appreciate you coming on.
Katherine: It's been my pleasure, Carol. And thank you. Thank you for hosting this wonderful podcast and thanks for inviting me to join you. I really loved our conversation.
Carol: I am really curious about where Katherine’s work on decolonizing DEI work goes and what emerges from it.
After our conversation I looked up the article in the Times that I mentioned. It was for one an opinion piece. I will link to it in the show notes. The headline if you want to read it is “What if Diversity Trainings Are Doing More Harm Than Good? By Jesse Singal. One of its main points is that there has not been a large study to demonstrate the impact of diversity training. And how the training can sometimes actually reinforce stereotypes and racial bias and create a backlash when they are mandatory. Since most training happens within organizations – private for profit and nonprofit – it is not surprising that no large study has happened – someone would have to fund the study and gain the cooperation of all those folks. It would be great if such a study or multiple such studies were to happen because I can’t imagine practitioners want to create, offer and implement programs that don’t have the intended impact. But I also feel like a lot of the stories about DEI have that bent and it is certainly an attention grabbing headline. In fact – the Times had a podcast episode in 2021 with almost the same title. In the end I think they do a disservice to the people doing their best to address the deeply embedded social ills and inequities that exist. And no, training is not going to shift hundreds of years of history and culture making. Should we look for and emphasize what works – sure. Yet we need to start somewhere.
Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Katherine, the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. Please take a minute to rate and review Mission Impact on Apple podcasts or wherever you listen to podcasts. It helps other people find the podcast. We appreciate it! And until next time, thank you for everything you do to contribute and make an impact.
In episode 65 of Mission: Impact, Carol and her guest, Lisa G. Hazirjian discuss:
Lisa Hazirjian, PhD, founded Win Together Consulting to help progressive change makers develop strategy, build power, engage supporters, and leverage strengths to achieve their goals. She holds a Bachelor of Arts in Public Policy Studies, Graduate Certificate in Women’s Studies, and Ph.D. in U.S. History from Duke University, and is working toward a Nonprofit Leadership Certificate from the Harvard Kennedy School. You can reach Lisa at email@example.com.
Important Links and Resources:Transcript:
Carol Hamilton: My guest today on Mission Impact is Lisa Hazirjian. Mission Impact is the podcast for progressive nonprofit leaders who want to build a better world without becoming a martyr to the cause. I’m Carol Hamilton, your podcast host and nonprofit strategic planning consultant. On this podcast we explore how to make your organization more effective and innovative. We dig into how to build organizational cultures where your work in the world is aligned with how you work together as staff, board members and volunteers. All of this is for the purpose of creating greater mission impact.
Lisa and I talk about public policy advocacy for nonprofits. We explore how anger and sadness can be a catalyst for action, how nonprofits – specifically c3s in the US – can incorporate advocacy into their work and to further their mission, why it is so important to think about why your issue could matter to a decision maker – from their point of view, some simple steps you can take to start building a relationship with policy makers, and how to identify and build a ladder of engagement for your supporters
Welcome Lisa. Welcome to the podcast.
Lisa Hazirjian: Thank you so much, Carol. I really appreciate the opportunity to be here today.
Carol: I'd like to start out with a question around what drew you to the work that you do? What would you say motivates you and what would you describe as your why?
Lisa: A lot of answers to that question, but they really all come back to two things. One of which is really at, at a few key points in my life needing to find an outlet for a lot of sadness and anger during times of loss. And the other being my training as a historian, I did a career change. I have a PhD in modern US history and I studied social movements and public policy and how they influenced one another. And the moment when all of that came together Was 2008. The moment really lasted about six months starting with a tenure track job offer which was great. Except at the university where I was offered a job. This is back before marriage equality. And I would be moving with my partner now, my wife and the university didn't offer domestic partner benefits and that. Could have been a big issue. And so I asked if they might be able to come up with some way for my wife to get onto the university's health insurance policy. I pointed to a couple of examples of other universities that had made these kinds of accommodations. And long story short the response, I got a few days. The immediate response I got was being yelled at, which was not good. But the ultimate response was being told the university is no longer considering your candidacy for this position. And I. That was very upsetting as you can imagine. And this was 2008 and I suddenly had a lot of time on my hands because the contract I had had just ended. And I didn't know what I was going to be doing, but. I was approached and asked to pull volunteers together for the Obama campaign to have a presence at the Cleveland Pride Parade and Festival and I did that. And I did that specifically. Because Barack Obama was a candidate who, although he did not at the time support marriage equality yet he did support an employment non-discrimination act that we still don't have. Still trying to get what's now the Equality Act passed. But for me, this was a way, not just to get something for myself, but to get something for everyone to fight, to have a president who would sign a much needed non-discrimination act. And that became the thing that I put all of my emotions into for the next several months. And really saw a lot of the things I had studied coming into action in terms of what it means to do.
Marshall your leadership skills in a way that draws in hundreds of people to build the collective power you need to achieve a goal, which in this case was getting Ohio for, for the campaign. After the campaign I took some time to take stock and realized that I should build myself an off-ramp from academia and an on-ramp into professional advocacy work.
Carol: I feel like that's an off-ramp that a lot of people are exploring these days. But that's a different conversation.
Lisa: I would say it is a different conversation. And I can recommend someone to talk to you about that.
Carol: I appreciate that story and I do think that a lot of advocacy work does start with something you're angry about or something that pisses you off, or sadness or any of those things that can be a catalyst to, okay, well I can sit in this, or I can try to move things forward and. Said, have things be different for me, but have things be different for a wider group of people, which is, which is so important. My exit from history, I was a history major back in college, was much less dramatic than yours. I was doing my thesis for my BA and at the library, the big library downtown in Philadelphia and reading magazines from the late 1800s. I was looking at the role of advice being given to women on parenting in that time period in Germany. And I found that I was allergic to old paper. So a life of being an art for sure was not going to be in my future. So, not quite the same, but got that commonality, that background. So as you said, you've shifted into doing political ad advocacy work and, and helping people with their political campaigns. With, with nonprofit organizations, and I think there are a lot of misconceptions that people have about what's allowed, what isn't allowed. What would you say are some of those, some of the biggest misconceptions that you run into in terms of advocacy work and organization, non profit organizations that you work?
Lisa: It's interesting. I mean, I think plenty of people before me have said that one of the biggest misconceptions out there is this idea that nonprofits can't do policy advocacy. And that's just absolutely not the case. Of course they can. And I would argue they should, right? Nonprofits have a lot more knowledge and experience in a whole range of fields than our areas where public policy is made than most of the people who are making those decisions. And when nonprofits bring their voices and bring the voices of the people they serve into those conversations. To try to advance policies. They're really doing a service to everyone cuz it's not like lawmakers can be experts on everything, none of us can. AndI'm, I'm not an attorney and if I were, I would have a disclaimer that I'm not giving legal advice. But, but the short of it is that, As long as you aren't endorsing a particular political candidate doing anything to try to affect the to try to elect person X over person y it's very likely that you're perfectly legally compliant. And it's nearly impossible for most organizations, even full-time advocacy organizations. Run up against the IRS limits on how much time and money you can spend on advocacy. But that misconception aside, cause that's one that comes up over and over. I actually think another really really major misconception is, progressive nonprofits can't get anything done unless Democrats are in power. Or the flip side of that, that having democrats in power means that progressive nonprofits can get things done. Neither one of those is completely true. And, both of them miss the reality that there are a lot of things competing for attention at legislatures, and at the end of the day, it's anyone's ability to influence those decision makers that matters.
And there are a few things that nonprofits can do that can really help with that. And one of them is simply, Having supporters who are constituents of those key lawmakers and the other is speaking their language. So when I was executive director of the North Carolina AIDS Action Network I, I did not harbor any illusion that many of the Republican lawmakers in control at the North Carolina General Assembly were going to be moved by A lot of the things that motivated me, the fact that I had lots of gay male friends living with HIV, for example. But I did think that they would probably be moved by the idea that it would be great if our kids could grow up in a world where, once they are adults, they're not worried about HIV. And that in the meantime it'd be great if the state wasn't spending as much money dealing with HIV. And having those messages that resonated with the lawmakers really, really made a big difference.
Carol: A couple things. Obviously our conversation is all grounded in the context of the United States. I do have folks who listen to the podcast from around the world. So for this topic, it's all within the particular laws and institutions that we have here. You mentioned the IRS, the Internal Revenue Service, that's what it's called. And I think the limits that you were talking about also are particular to one type of nonprofit, which is, I don't know the percentages, but I'm guessing the most common is the c3 within that code. And then of course our politics in terms of our two-party system and all of that. But with all of that in mind I think about what you're saying, taking all of those particularities of the US aside, what you're talking about or really thinking about what matters to the decision makers that you're trying to speak to, and share your message. Share your, trying to move things forward, getting in their shoes, thinking about how they're looking at things where there might be common ground. I mean, that's something that folks could do
Lisa: anywhere. Absolutely. No, that's, that's exactly right. And , I have some colleagues in Canada who, who I've talked with about similar things , and different particulars about how the government is structured, what parties might be called, et cetera, but the same basic principles. And I would add that, a lot of these tips for doing better public policy advocacy also apply to just any mission advocacy, including fundraising. I think many of us have had the experience of sitting down and trying to figure out how to translate how we talk about our work and our mission in the day-to-day. The language of whatever major funder we might be applying for funding from and just , speaking their language is half the battle there.
Carol: What matters to them and, and how do you, I mean, so that, that. What are some of the, specific or concrete steps that people can take to start being able to shift their perspective and get a better understanding of the folks that they're trying to influence?
Lisa: So I mean, always sort of trying to ground ourselves in who's our audience. Who is it? Who, whose help We really need. Because if it was just us , right? If it was just our staff, our board, the people we serve, the people on our email list, then we could just mobilize everyone and do it. But when we need to persuade. People who are on that, on the outside of that us, that we really need to think about who are these people? And , these days it's not that hard. Everyone's got a website. It's , you can start doing things. I think one step that is really useful is to. To do like a really quick survey of the people who receive your email. Your email blasts and simply asks like, Hey, do any of our policy makers at the local level, county, state, or whatever the kinds of divisions of government might be in other countries? Because. a good chance that there are people who are receiving your emails, who do have relationships.
And that's important in two ways. The first being they're really gonna know and understand those people a lot better. And second many times the best messenger is somebody who already has a good relationship. With that lawmaker. Sothat's, that's just one, one really simple thing that people can do.
Carol: And all those steps that you take to build, build that relationship, start to get to know the person. And I was listening to another podcast last week, and this was more in terms of kind of. , business networking and, but the person had a, had a principle of no ask before one year of, of being in relationship with that person. So not like, okay, I'm gonna knock on your door and I'm gonna ask you immediately for something that, that and, and she used the word political capital, although it wasn't, highlarge p and I don't know what you think about that or. . It, it, that's just, that's just one framework for thinking about it. But what I did appreciate about it was that you need to invest something in that relationship before you're asking something of the person.
Lisa: So, I mean, I would not wait a year, not wait a month. Okay. If you need something, you ask, but I, but I definitely concur that it is always better to start building a relationship before you need something. And I, I recently, well a little while back wrote a blog piece that the North Carolina Center for Nonprofits put out. It actually came out shortly after the November election here in the US and it was simply a sort of , why and how to congratulate the people who just won. And , basically saying like, this is a great opportunity just to get on their radar, tell them a sentence about what you do, what you care about, make sure you're gonna get their emails. And it's just, it's going from being a complete stranger. To have that initial point of contact, which can be really important later on when something comes up and you and you really need to have a more substantive conversation. .
Carol: So I think some other things I really appreciated that post of yours and cuz it's so simple, right? And anybody can, any, can, anybody can do that. But not everybody's going. Which will be the differentiating thing. And then other simple things ofcel helping, celebrating wins, and thanking someone for, for lots of different things. Just all those little bits and pieces that you can do to start cultivating that relationship.
Lisa: That’s exactly right.
Carol: Are you saying some of the big mistakes that people make?
Lisa: Well, one of the biggest mistakes I've made and have really learned from is Limiting trying to do everything ourselves and limiting opportunities for other people to get involved. , the reality, I, I love that part of your tagline is that, that this podcast is for progressive nonprofits and associations, organizations , wanna achieve big things without being martyrs through the cause. And I have definitely been in positions where I have. Worked myself to the brink of needing to be admitted to the hospital for rehydration and rest. And that is not healthy and it is not sustainable. But it's not necessary either. The reality is that whatever it is that we're doing, whatever.
Mission is whatever our immediate goals are, there are other people out there who want us to be successful and there are a lot of people out there who wanna help and we just need to ask. And the reality is that when we give people. Strategic opportunities to help out at whatever level of engagement works for them.
Whether it's , let me take three minutes and do something, or let me take three hours and do something once a week. Or let me take three hours one time in my life. Whatever it is, that gives us so much more capacity. to get things done. And so II, I think one of the most important things that any organization can do is think about the best ways to engage their supporters more frequently in more meaningful ways.
Carol: , and I appreciate what you're saying around, it's not necessary, but I would also say especially in this work and probably any work, the more people you have involved, the more effective you're gonna be anyway. Oh, absolutely. But I see a lot of times like organizations that let's say they're an environmental organization and they do environmental education and they have this assumption.
So we bring these kids out, they're doing environmental education, they're gonna talk to their parents, and their parents are gonna become advocates for the environment. And it's like, there's so many leaps between the one to the other that , maybe one or two of the folks will have that ultimate outcome.
But if there's so many little breadcrumbs that you could, you could, or. . Steps that you could offer people, but I find it's hard PE for people to think of what those little steps
Lisa: are. Sure. And I, so, yes. And . Okay. . I, I think that there are a, another mistake I see a lot are organizations who have a ton of ideas, let's do this thing and let's do this thing.
And here's another thing we can do, and here's another thing that we can do. And all of, and some of those ideas can be fabulously creative and innovative and do a good job of leveraging their strengths, but they aren't necessarily attached to a core strategy. To achieve a particular campaign milestone or particular goal nor are they attached to a more overarching organizational goal of building long-term power.
And , I, I, I want to destigmatize the word power because the reality is, Power is what you make of it. And having the power to make the world a better place in whatever way your nonprofit or association is trying to do should be celebrated. And one thing that I help organizations do is take a step back, and this is a place where my training as a historian really helps.
Even though you stopped in those archives , you can understand that as a historian you develop this perspective that is simultaneously very long range. And has a ton of attention to details of how change happens over time. Like that is very much what historians do. And it's what successful advocacy organizations Do if they're doing a great job of developing strategy, is they think ahead a few years down the road to the impact they wanna have, and they backfill and think about, okay, well we can't.
We don't have the resources we need right now. We don't have the capacity we need right now to achieve this big thing that we wanna achieve by 2025, let's say. But we can get there. Let's think about the steps to take to get there. And it could mean just growing the number of people who. Who are part of your organization, who you're in dialogue with, who you can mobilize in support of a goal.
It can mean building out, cultivating a group of people who can talk to the media and be effective storytellers on behalf of your organization. It can. People who can bring some specialized skills that you need. You brought up an environmental piece. It could be that you need the capacity to just get water samples from across the entire state.
And it turns out that. That's something where you can teach everyday people to go out and help be water monitors. I have very little expertise in this. I'm just using this as an example. Sure. . .
Carol: I was thinking about what you were saying, and I think one of the things that the nonprofit sector does not struggle with is a deficit of ideas.
And a deficit of things that they could do or ways that they could try to move their issue forward. But can you give me an example of when folks have taken those ideas but really built a strategy to move their issue forward, and how they've engaged people.
Lisa: You like the pregnant pause? . . Well, I, I'm gonna give you an example that I know well which again, is drawing from my own work with the North Carolina AIDS Action Network. When I was hired I was the, the first The, the first full-time staff person the, the first executive director staff of one, and the first thing I did was ask like, Who, who are we?
Who are all the people who've ever been involved in this formerly all volunteer thing, and it was a list of 243 people who I either was able to find an email or a phone number for. And I started building and I, I started building for a very particular need that we were aware might be coming down the pike.
A program that at the time was called the AIDS Drug Assistance Program had There have been funding crises in many of the states in the US including North Carolina that resulted in waiting lists and and we were anticipating a state budget battle that I needed to prepare for, and I knew that No matter how great a one pager I developed and no matter how much of a collegial relationship I was able to form with the heads of the Health and Human Services appropriation subcommittees that at, at the end of the day, I was gonna need more to convince them.
And, and so I started tapping the people who we already had as folks who had ever done something and using them as my starting point to recruiting more people across the state, just needing numbers and also needing breadth of coverage, particularly in the district. Of the legislators who sat on that super important health and human services appropriation subcommittee.
So I was very intentional about going to those particular corners of the state and finding constituents of those specific people so that when the moment came around, I kept on chasing after Nelson dollar trying to talk to him, and he kept on not talking to me. and I kept on trying to schedule an appointment.
We had a, a list, a deep list of people who lived in his district and we mobilized them to make phone calls into his office. And , gave them a little bit of training about what to say on the phone. And I gave it a couple of days, and then I went back to the office to make an appointment and the legislative aid said, oh , we've been getting a lot of calls about that issue.
Let me fit you into his schedule. And II, I mentioned this because a lot of us who got a lot of education might have some letters after our name, are under the illusion that all we have to do is, is. Develop a compelling argument. But actually we need to actually force people to listen to our argument.
And , I I I like to say that there can't be persuasion without the pressure to actually listen to you. And so that's a case of doing that base building, that intentional base building to create the pressure for a key legislator to. and that
Carol: base building. I mean, I'm on a lot of newsletter lists and, and , get advocacy alerts.
And some I respond to and some I don't. And I, I don't consider myself , someone who's really that, that that'sI've, I, I would say probably I'm a reluctant advocate. And so even something like that, I feel like. It takes some steps to get people comfortable to pick up the phone, send an email, do any of those things, and contact decision makers.
And it is one of the things that we talked about beforehand, that, that. I think it is relevant in a lot of different circumstances is this notion of a letter, a ladder of engagement. And you talked about before the kind of thing someone can do in three minutes, or maybe it's three hours in a week or maybe it's three hours one time.
Can you talk a little bit more about that and, and kind of. cultivate your base. That's a, that, that, there's a lot of things that could go into that Right. To actually have it be successful.
Lisa: Sure. . No, I would love to talk about that. And, and, and I will say that when I was with, with N C A N, with the AIDS Action Network, just about every board meeting my staff and I would tell a story about that.
Explained the roles of in the end it was me and a community organizer and a communications person. And we would tell a story that demonstrated what each of us did in the organization. But it also talked about our ladder of engagement. And the story would go something like this. , it would go something like Our community organizer went to this event in the community and met a bunch of people and had conversations with them and moved some of those people from being members of the general public to being people who we had the ability to get in touch with.
By getting their contact information, getting them signed up to receive our emails. And at the same time he invited them to become part of our volunteer team, where we would ask people if they would make a commitment to. Devote three hours one time in the next three months to helping us out. And so we wanted to give people a sense of, we're not asking for your whole lives, but we also don't wanna bother trying to get you out to things if you're not thinking that.
, sometime in the next three months, don't wanna do this. And that was. The beginning of us explaining our ladder of engagement, the first rung is simply putting your foot on that bottom rung and saying let me get on your email list. Let me get on your text list. Here's how to hear from me.
But maybe you might grab on higher on that ladder and say, what? I have this intention of becoming a volunteer and stating that And then we would move people. And , I would say the next real step our communications person would move people from being signed up to getting people to take that first click action.
The getting people to respond to an action alert, getting people to share something on Facebook and. and we, we really developed a few different ladders of engagement and one of them was more of a base building lane of volunteering with us at community events to do the same thing our community organizer had done.
Go around with clip petitions, postcards, et cetera, and bring more people involved. And another piece was more storytelling oriented. Get people involved in telling their stories about why our work mattered to them, and why the policies we advocated for were important in their lives. But the basic concept is to have a predefined.
Set of steps that people can take from not being anywhere on the ladder to climbing up that ladder to positions of. Increasing responsibility and importance to the success of what you do? I personally am okay with letting people skip a few steps. Sure. But, not be all the way at the top. Because having those steps is important for getting some proof of concept that somebody is going to be reliable and be effective at particular things.
And there's also a certain amount of skill building that one wants to do. If you have someone who's volunteering as a phone banker you want them to be really good at it before they host their own phone bank and need to support other people who are doing it for the first time.
Carol: Well, I love the specificity of, of that.
, the email one, I think , or contact information. I think a lot of people are probably already doing building their list, building how they get in touch with people. But that next step of the way that you talked about three hours in the next three months it's memorable for one.
And it's possible to, it's, it's. I mean, it's a commitment, right? It's not nothing. It's not, I'm just gonna ask you to do this little thing that doesn't really matter to you. It's, it's, it's more than, It's something you need to advocate and actively say yes to. And yet it's not so huge that it becomes you get paralyzed by, oh my God, they're asking me to do something and I'm not ready.
. And I, and I love the idea of also that , through that One, you're seeing who does step up. And then two, you're having a chance to build their skills as they, as you, as you go. And then also , seeing, do they follow through? Do they say what they're gonna do? , and I think that's applicable in so many different parts of the work that nonprofits do.
Ofsomeone may be trying to build their board and I often talk to groups about, okay, so get them involved in some other way. A committee, a campaign , some specific things that you can see how they are to work with. Do they follow through? Do you have to chase after them? , what, what?
What's, what's their work style? Does it fit, is it contributing, is it draining? Before you ask them for something really big, that could have just a huge impact on your organization. Oh
Lisa: my gosh. Well, that is excellent advice You're offering Carol , but there's another piece that I wanna put out there.
So, and, and really just talking with youI remember. The community organizer who was on staff when I ultimately left CAN he reminded me one day that. The first time he met me, he was an undergraduate at the University of North Carolina Chapel Hill, and I was a guest speaker in a class he was taking.
And that was his first awareness of me and what I was doing. And he waited tables at a local diner. andI bumped into him there and then he showed up as a volunteer. And was someone who I saw had some real natural abilities in this area and got him involved more. And then he had a job where we were coalition partners and , I.
And finally I was able to hire him at, at one point. But so he went all the way from being a member of the general public in a classroom. And getting involved as a volunteer and then being a volunteer leader to ultimately being staff. And I, I, one thing that I'm really proud of to this day about the program that we built and what our supporter engagement program looked like is the number of people who.
Were involved as volunteers or interns who now work in the field. It's actually a really great way to build the profession, a really great way to help people build their leadership skills.
Carol: Absolutely. And I helped an association build their ladder of engagement. And this wasn't from a policy point of view, but from a volunteer leadership point of view.
And it was just okay, you have the first step is to become a member, maybe, or maybe even the first step is to come to an event that the association holds or, or even. Well, I guess the first step before that would be it'd be in the field and , be, become aware of the organization, come to an event.
And then use the resources of the organization to step up to volunteer to be a presenter or write something for, and it could be at the local level or, or regional level. And it's just like one small step, as you say, after another of taking increasing risk. Responsibility. And then in that case for that person building their visibility over the course of their career and their leadership skills.
But I think it's also one of the things that we tried to do, as we were mapping that volunteer leader experience and also thinking at each step, what is, what is the person. , not only what they're contributing, but what they're gaining through that experience of the, the, and, and being explicit about the skills that they're able to learn.
As they go and how, what they're doing ultimately is contributing to that bigger picture.
Lisa: Well that, that piece is huge. And one thing that's always been important to me whenever I do any training, well first of all, I always believe that if you have volunteers, you need to actually spend some time training them before you just throw them into whatever they're doing.
But then, yes, please . For me, the training should always have a why as well as a how. Hmm. And have the big picture of what we are doing because here's how this little thing that we're gonna be doing fits into the bigger picture. And then with, with the, how I like to have let me explain it.
Let me demonstrate it. Let's have your role play it. Let's evaluate. Okay, now you're ready. And I think that that is super important to the quality of volunteer experience that people have as well as being important to helping to really build those skills. , to me, one sign of a great volunteer program is an intention of.
Of having this ladder of engagement where a volunteer who's come three times Has an opportunity to say, yes, I would like to take on the next level of responsibility where I can be the person who trains and coaches new volunteers doing the same thing. And that expands the organizational capacity so much.
And These are still folks who might just be giving three hours a month. If you have 10 people doing that, that's a huge amount of capacity that you're adding. .
Carol: . And okay. I said that this might happen at the beginning and now it's
Lisa: happened and I apologize because my, I was thinking about
Okay. I was thinking
Lisa: about the, because I'm a parent, I can't turn off my phone, so
Carol: No, no, it's no worries. . That, that association situation and. Oh , I've lost it. Oh, well. All right, so you were talking about the next levels of responsibility and the ripple effect. So , when you ask people about those things it really creates .
You're, you're, you're creating more and more ripples that they, that they can contribute to. And I think another thing that you were talking about, the why and the how I I. I work with groups helping them with their strategic planning and, and it's a, it's a process, right? There are lots of steps to it.
And one of the things that I've realized recently is that I, it's so obvious to me what the why is that I forget to, to tell people. The why of all these steps that we're taking through the process. And so I had an instance recently where there was a, there was just a real misalignment of expectations because I hadn't done a good job of explaining why.
And I think for any of us who do the thing that they do you get to be very familiar with it. And it all seems just as obvious. I don't know what anything is, and so it's easy to forget. So I appreciate that of course
Lisa: Of course. And what, even though I said it as I just listened to you, I realized that what you are saying applies to a situation I am in right now.
Carol: Well, I think I'm gonna make it my mantra for 2023, the why and the how , not just the how. Well,
Lisa: Great, great. It is good, it is a good mantra. I just need to apply it to all aspects of my life, not just. That particular one.
Carol: Right. Right. And I, I, what I also appreciate about what you're talking about, we started talking about , decision makers that you're trying to influence and looking for how, where the commonality is. But I think it's really with your base, it's also looking for what, what's gonna. Influence them to take action. Those, those smaller steps that you're asking people to take. And some people I was thinking also, I was focusing on skills, but. Some people may be very motivated by that. Other people, it may be other things of, being part of a community that's, that's, that's taking action , seeing those and, and you, I think it's, it's hard to go to wins cuz. I don't know, policy campaigns, there's often, it's, it's often a very long process before you really get the big triumph. So finding those small wins as you go to keep people moving and motivated, but thinking about different things that will engage people and motivate them. People at the same time of being strategic, of not trying to do all the things for all the people.
Lisa: No, I mean that, that's right. And, and listen, you're very much in touch with the reality that That policy change can be glacial except when we don't want it to be Right. like having this bullet train of bad policy coming right at us .
Carol: Although the people on the other side will probably think, well actually we've been building towards that for the last 50 years.
Lisa: No, and and, and you're exactly right. You're a hundred percent right about that. But , I think that The way I and other people who have volunteered have experienced these policy campaigns. Part of the win, again, is just the opportunity to be helping them, let me try that again. I think that for a lot of people, the win is simply being able to do something with other people to help move closer to that eventual win. And because of the isolation and the frustration of being by yourself, being frustrated by something and just feeling helpless. That's terrible. I hate it. , other people hate it. And so for me, and I'm like, look, let's just, let's create, create ways to bring folks together. And I'm, I'm thinking about back, I think it might have been 2016 when the North Carolina legislature passed HB two, which. National press. It was one of these anti-trans bills. And I was pissed. Lots of people were pissed. And , I decided, all right, I gotta do something. What can I do? What's, what's gonna be helpful? And I decided just to take some skills. That I had learned in, in other campaigns to do some grassroots fundraising to try to unseat some of the co-sponsors of that odious bill. And so I just put together this little , grassroots fundraising thing where I invited people to join me. I had a friend who was able to. Like the community room and her neighborhood for us, I did a little training. We made phone calls just to our own personal contacts, and we raised about $5,000 one evening for some of these candidates to help get them elected. And , in the grand scheme of a campaign for State House or state Senate, that's not a ton of money. But it's also, A significant amount of money. And We all felt like we helped with getting a few good people elected, but also it just meant that we could all be in a shared space and do something ourselves. And everyone we called to help make a donation was also someone who we knew was feeling like, oh, this HB two thing stinks. I wanna do something, but I don't know what to do. So it had those multiple layers or ripples as you said, that reallyI knew that, wellI can donate money, but I, I have onlyI work in the nonprofit sector, how much money can I possibly donate? Well , but I know people and they can donate and they know people and they can donate. Right.
Carol: And so again, that's that . Pulling people in as you talked about, you don't have to do it all yourself. Absolutely. And that actually part of the joy is. Doing it together. . And bringing people together and creating that sense of community. So I really appreciate that. So I'd like to end each episode by playing a game where I ask you an icebreaker question from my little box of icebreaker questions. So we were talking about skills before. What's a skill that you learned when you were young that you would say that you still use today?
Lisa: I'm such a different adult than the kid I was. But there's a really obvious answer. Okay. So the skill that I first used when I was in the fifth grade was simply the skill of not accepting that something has to be the way someone says it has to be. Hmm. And I'm, I'm thinking of a kid, a boy. This is important to the story. A boy from my neighborhood who is in my grade at school decided that girls couldn't play in the fifth grade softball game. And when pressed by me for a reason, why, coming up with this excuse that you had to have a glove, me saying, well, why can't we just borrow gloves? People who are at bat and him saying You have to have your own glove. And so goodie two shoes, I cut recess, to go home and get my own baseball glove. Which I did. But then when I walked out of the door, instead of making a right to go back to school, I made a left. We went to our neighbor's house and knocked on the door and asked to borrow their kids' gloves and went down the street and did it again. I walked back to school with my arms full of baseball gloves. And so at those, those skills of not accepting injustice in the world, doing something so that I get justice for myself, but also taking the step of making sure. , other people have justice too.
Carol: I love that story. That's perfect. I mean, here you were in fifth grade, ? Yep. It's taking, standing up for something you believed in and then doing a neighborhood canvas to collect resources for your cause. . I love it. That's great. That's great. So what are you excited about? What's, what's coming up next for you in your work? What's emerging in the work that you're in?
Lisa: So I am super excited. I have decided that 2023 should be my year of being part of more teams. And I'm excited about a couple of ways in which I see that happening. One is already happening, which is that I'm going to be leading a team of nonprofit. Professionals from various parts of North Carolina where I'm based and leading them through a three month a three month workshop, advocacy academy that we're calling it to help them develop advocacy campaigns that also help them build long-term power. So that's super exciting to me. And then I'm, I'm really trying to vision into existence. A few more partnerships with organizations and really on the lookout for organizations that are ready to move beyond that. Oh, we've got an idea, we've got an idea. And instead get into the mode of saying, Let's put a pit in this and think about what our desired outcomes are, what we need to get there, actually put together a campaign strategy, take steps, learn the skills we need. And I'm open to doing training and strategic planning, and that's stuff that I've been doing for years. But I, I've recognized that the work that is most fulfilling to me is when I. Have a more sustained engagement with an organization and really be embedded in that team for at least three months to really work alongside folks and ask the questions that prod people and make observations and congratulate people on their great ideas and help make things successful. So I'm, I'm excited. Looking forward and embracing that work. All right. Well,
Carol: Thank you so much, Lisa. It was great having you on the podcast
Lisa:. Hey, this was awesome, Carol. Thank you so much as well.
Carol: I appreciated how Lisa described intentionally building a ladder of engagement. Recognizing that there are a lot of people who want to help and want to get involved but maybe don’t know how. How to shift someone from an email on your mailing list to someone who more actively shows up for your organization. I appreciated the specificity of her ask – are you willing to do something in the next 3 months. And then provide a menu of options – something that takes 3 minutes, something that takes three hours. And by building a pathway of slowly increasing involvement and responsibility you provide folks a way in and you also have the opportunity to get to know them and vet them. See whether they follow through. Do they show up? Do they do what they say they will do? Do you have to chase them? I have seen smaller organizations want to invite folks on to their board immediately. First being on the board should be just one way to be involved in the organization – even if it is an all volunteer group. And you are taking a huge risk if that is your first ask of folks. It is a big ask for one so one that likely folks who don’t know you that well will say no to. AND you don’t know the person very well either and don’t know how they will or will not contribute to the work of the board. Find smaller ways for folks to be involved. Invite non-board members onto board sponsored committees and work groups. And realize that not everyone is going to make their way all the way up the ladder – some will be perfectly happy showing up for a one off event occasionally or responding to an action alert. And this ladder of engagement can be for advocacy – but it can be for a lot of other things as well. I am on a lot of email lists for organizations that I support. And I get a lot of donation request emails from them. What I don’t see as often is small ways for me to get involved highlighted or featured. Most organizations put a lot of time into thinking about how to make it easy for me to give them money. Not as many organizations have put the thought into making it easy for me to give them time in meaningful ways. This is a big missed opportunity.
Thank you for listening to this episode. I really appreciate the time you spend with me and my guests. You can find out how to connect with Lisa, the full transcript of our conversation, as well as any links and resources mentioned during the show in the show notes at missionimpactpodcast.com/shownotes. I want to thank Isabelle Strauss-Riggs for her support in editing and production as well as April Koester of 100 Ninjas for her production support. And until next time, thank you for everything you do to contribute and make an impact. If you enjoyed this episode, please share it on your favorite social media platform and tag us. We appreciate you helping us get the word out. And until next time, thank you for everything you do to contribute and make an impact.
I am Carol Hamilton, nonprofit consultant and podcast host. My passion is helping organizations cultivate healthy, inclusive cultures that live their values, fostering learning, creativity and results. Find me at Grace Social Sector Consulting and download free resources.
Grace Social Sector Consulting, LLC, owns the copyright in and to all content in and transcripts of the Mission: Impact podcast, with all rights reserved, including right of publicity.